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Can admin edit a customer order ?


Nige-A

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admin edit order

Hello.
Is it possible to edit a customer's order once placed ?
The CE Phoenix allows me to see a customer order and click edit. After that, there's no way to edit quantities or delete items.

Thanks

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29 minutes ago, Nige-A said:

After that, there's no way to edit quantities or delete items.

That's correct, editing an order is not possible without an add-on.
As we only take payments via Sagepay, there is not a way for us to change payments in any case so we display a message in checkout confirmation page to inform customers that orders and payments cannot be changed after orders are finalised.

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1 hour ago, Nige-A said:

The CE Phoenix allows me to see a customer order and click edit. After that, there's no way to edit quantities or delete items.

The order editor addon allows that to be done but there isn't a version for Phoenix. I did install this one in an earlier version of Phoenix and it worked except for one minor display problem. I don't recall if I made other edits to get it to work but it might be worth trying.

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