Can admin edit a customer order ?

[Nige-A 6]

admin edit order

Hello.
Is it possible to edit a customer's order once placed ?
The CE Phoenix allows me to see a customer order and click edit. After that, there's no way to edit quantities or delete items.

Thanks

[♥Heatherbell 335]

29 minutes ago, Nige-A said:

After that, there's no way to edit quantities or delete items.

That's correct, editing an order is not possible without an add-on.
As we only take payments via Sagepay, there is not a way for us to change payments in any case so we display a message in checkout confirmation page to inform customers that orders and payments cannot be changed after orders are finalised.

[Nige-A 6]

Ok, thanks.

[♥14steve14 652]

Once an order is place it cannot be altered. There are older addons available but getting payment is the big problem.

[Jack_mcs 1,071]

1 hour ago, Nige-A said:

The CE Phoenix allows me to see a customer order and click edit. After that, there's no way to edit quantities or delete items.

The order editor addon allows that to be done but there isn't a version for Phoenix. I did install this one in an earlier version of Phoenix and it worked except for one minor display problem. I don't recall if I made other edits to get it to work but it might be worth trying.