Jolly Blackburn Posted September 2, 2020 Share Posted September 2, 2020 Hey folks, I inherited our webstore/oscommerce set up from a partner who passed away in September. It's been running on a wing and a prayer. I can post new products and stuff like that but when something breaks, I'm lost. Yesterday all PayPal transactions on our webstore suddenly round to a halt. Customers are reporting when they are offered a choice of cc or paypal for payment that choosing paypal just loops them around and they have to choose again. Is this a new/known issue? I have no idea where to start as far as finding a solution. Thanks in advance (and be kind to the noob). Our webstore. www.kenzerco.com Link to comment Share on other sites More sharing options...
Jack_mcs Posted September 3, 2020 Share Posted September 3, 2020 It might be that the credentials for Paypal are your partners and no longer active so you should check that. Also, what module is being used for the credit card option and does it work? Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. Get the latest versions of my addons Recommended SEO Addons Link to comment Share on other sites More sharing options...
trdre Posted September 3, 2020 Share Posted September 3, 2020 I have the same problem PayPal Express Checkout API does not work anymore I am using PayPal Express Checkout App v5.018 API system on osCommerce v2.3.4 My customers are no longer able to make payments when ordering since 31-08-2020 at around 7 p.m. They come back in the (shopping_cart). For me on the administration side, API system has not worked since the same time. Balance API tools give me this error (Error: The PayPal balance could not be retrieved. Please try again.) Log API tools gives me errors on these actions (AC: SetExpressCheckout) and (actions APP: GetBalance). I have the same problem in 2 other stores for a total of 3 different Paypal account. I checked in the paypal configurations account and the (API Username, Password and Signature) is still there. No change?? Link to comment Share on other sites More sharing options...
♥ecartz Posted September 3, 2020 Share Posted September 3, 2020 You might verify that you don't need to follow the steps at That was a problem in the UK last year. It may have spread to other countries this year. Note that if you use CE Phoenix, that wouldn't be a problem, as the file has already been updated. Always back up before making changes. Link to comment Share on other sites More sharing options...
trdre Posted September 4, 2020 Share Posted September 4, 2020 Hi My 3 stores are working again! I changed the file paypal.com.crt As suggested by HowardR https://www.oscommerce.com/forums/topic/495546-payments-by-credit-card-stopped-working-on-friday/?tab=comments#comment-1813481 Thanks for your help! Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.