world pay set up

[socom]

We have just been trying to install worldpay to our site Having alot of issues with the website not working with a call back

 

we get this error back

 

Our systems have detected that your callback has failed.

This callback failure means we were unable to pass information
to your server about the following transaction:

   Transaction ID: 3190790164
   Cart ID: 89594
   Installation ID: 1401301

   Error reported: Callback to https://www.our-domain.com/ext/modules/payment/rbsworldpay/hosted_callback.php: NOT OK, received HTTP status: 500
   Server Reference: ukdc2-pz-cen07:callbackFailureEmail-10426:MerchReq-33-17

Also, if you usually return a response page for us to display to the Shopper
within the time allowed (1 minute), this will not have been displayed.

WorldPay will have displayed to the Shopper the response page file
(resultY.html or resultC.html) held for your installation on the WorldPay
server. This will be your own custom version, if you have supplied one, or,
if not, the WorldPay default version.

 

 

[burt]

5 minutes ago, socom said:

   Server Reference: ukdc2-pz-cen07:callbackFailureEmail-10426:MerchReq-33-17

Contact Worldpay Support, give them these details, report back what they say.

[socom]

?below was reply

 

Hello,

 

Based on the error:Callback to https://www.xxxxxxx.net/ext/modules/payment/rbsworldpay/hosted_callback.php: NOT OK, received HTTP status: 500 it means that is something wrong with your server and unfortunately we have no control over it.

 

I checked your most recent transaction and i tested the payment response url and i got the same error.

 

The log for one of the orders is below:

 

[2020-06-19 14:24:21.216(TID:msg3Conn4-36964)] [event=payment_callback, administrationCode=SOCOMTACTICA, installationId=1401301, merchantCode=SOCOMTACTICAM1, callbackURL="https://www.cxxxxx.net/ext/modules/payment/rbsworldpay/hosted_callback.php", sniEnabled=true, httpCode=500, status=error, errorMessage="Callbacktohttps://www.xxxxxxx.net/ext/modules/payment/rbsworldpay/hosted_callback.php: NOT OK, received HTTP status: 500"] 

 

 

Kind Regards

Iro Kougioumtzi

Technical Support Consultant

[socom]

Good afternoon,

Thank you for the information,

The test transaction you have quoted returned the following when we attempted to send POST data to your payment response URL –

[2020-06-19 13:17:31.033 (TID:msgTEST1Conn2-31052)] MerchReq-33-17 Starting...

[2020-06-19 13:17:31.035 (TID:msgTEST1Conn2-31052)] Callback suspended, but retrying (attempt 6)

[2020-06-19 13:17:31.035 (TID:msgTEST1Conn2-31052)] MerchReq-33-17<HTTP Request> to: www.xxxxx.net

[2020-06-19 13:17:31.035 (TID:msgTEST1Conn2-31052)] MerchReq-33-17<HTTP Request> Using configured proxies

[2020-06-19 13:17:31.049 (TID:msgTEST1Conn2-31052)] Enabling SSL on proxied connection to: www.ccc.net:443

[2020-06-19 13:17:31.132 (TID:msgTEST1Conn2-31052)] MerchReq-33-17<HTTP Request> Using proxy: localhost:3128

[2020-06-19 13:17:31.362 (TID:msgTEST1Conn2-31052)] MerchReq-33-17 <HTTP Response> Received: 500: Internal Server Error

[2020-06-19 13:17:31.364 (TID:msgTEST1Conn2-31052)] MerchReq-33-17 <HTTP Response> Parsed: text/html

[2020-06-19 13:17:31.365 (TID:msgTEST1Conn2-31052)] MerchReq-33-17 Done.

[2020-06-19 13:17:31.372 (TID:msgTEST1Conn2-31052)] [event=payment_callback, administrationCode=xxxx, installationId=xxxx, merchantCode=xxxxx, callbackURL="<WPDISPLAY ITEM=MC_callback>", sniEnabled=true, httpCode=500, status=error, errorMessage="Callback to https://www.xxxxx.net/ext/modules/payment/rbsworldpay/hosted_callback.php: NOT OK, received HTTP status: 500"]

[2020-06-19 13:17:31.372 (TID:msgTEST1Conn2-31052)] Callback handling failed

 

This response indicates an internal server error coming from the URL you are directing us to. This will impact the ‘pending’ state as you see it (rather than completing the order) and also it is redirecting back to your website.

I would recommend checking the URL highlighted above to make sure it is receiving our responses ok.

[burt]

Now you need to check your hosting error_log to see if there is any errors in there pertaining to this.

[socom]

would this be it?


[Mon Jun 22 14:32:32.488346 2020] [lsapi:notice] [pid 1095620:tid 140110859138816] [client 87.75.97.142:55588] 
[host www.socomtactical.net] Backend log: PHP Warning:  curl_setopt() [<a href='function.curl-setopt'>function.curl-setopt</a>]:
 CURLOPT_FOLLOWLOCATION cannot be activated when safe_mode is enabled or an open_basedir is set in /home/lkay/domains/xxx.net/public_html/qshield/WafConnector.php
 on line 440\n, referer: https://www.xxx.net/admin/modules.php?set=payment&module=rbsworldpay_hosted

[socom]

ahh might be our external firewall?