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zefeena

Customer Basket

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Hi,  I have problems with my customers being unable to remove items from the basket, as it logs them off.  No-one seems to know why this is happening or how to fix it, so I thought I'd try an add-on to edit the baskets at my side.  I have a stupid 'theme' (Dresscode) installed which is a botch, so I suspect thats why this add-on isbn't working.  I do not have a folder called catalog, my shop is directly in the public_html.

pics uploaded below are the name of the add on, the error message I get when I try to look at the baskets (I've installed it correctly, I believe), and the part of the code in the header file, it seems to have an issue with.  Any advice? thanks

Screenshot 2020-04-13 at 08.21.39.png

Screenshot 2020-04-13 at 08.18.49.png

Screenshot 2020-04-13 at 08.16.13.png


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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Posted (edited)
30 minutes ago, zefeena said:

No-one seems to know why this is happening or how to fix it, so I thought I'd try an add-on to edit the baskets at my side.

Sorry I don't know how to fix this add-on or your website issue but, speaking from bitter experience, installing an old unsupported add-on is never a good idea.
You mentioned in another post and your signature that you need to renew your website which is a good idea.
I feel your pain, been there myself but it becomes like plugging holes in a sinking ship and you never know what sales you are losing from a broken/malfunctioning website.
I eventually had to bite the bullet and get a new website made from scratch - it does ease the pain!
I would recommend upgrading to CE Phoenix - get a certified developer to do it for you - @raiwais widely recommended.
You may be able to DIY but there comes a point (like DIY electrics!) when it is safer to hire a professional!
It is definitely worth it in the long run and you won't have to shut down your business to do it.
Once done you will be able to manage the website yourself a lot more easily and it will allow you the time to do what you do best :)

Edited by Heatherbell

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Hi,

Totally agree.  I purchased new hosting and linked to another domain a few days ago.  I'm just waiting on the host changing my hosting to 'Plesk', so I didn't want to start anything until its all done. I'm going to use the Phoenix and mess about with it for a while, with some help! 

I'm just trying to get a temporary fix.  Currently, I'm deleting peoples accounts as its the only way to empty the basket!  Some customers have been with me for a decade and made hundreds of orders, so I'd rather not do that for everyone!


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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15 minutes ago, Heatherbell said:

You should be able to do that directly in the database phpmyadmin without deleting accounts - have a look at the customers_basket table.

 

That sounds promising! Is there a way in php_admin to clear ALL baskets in one go.  I have stock control issues where (somehow) people manage to buy stuff I no-longer have, presumably as its already in the basket.  


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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I didn't find a way to delete more than 500 items at the same time, but I've gone through and cleared all the baskets.  Thank you so much.  It will at least buy me a little time being able to do this.

Have a nice day.


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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your error is because in the add-on the filenames were declared in a file , but now they are now hard coded. DC_BLOCKS should be hard coded as its actual name of the folder, and the / is missing..   but you will have more errors because of other changes


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2 hours ago, zefeena said:

I didn't find a way to delete more than 500 items at the same time,

Sorry I didn't have time to reply earlier - double busy and not always in front of the computer!
For future reference, using phpmyadmin, select the table and click the operations tab, scroll down to see empty the table (truncate).
If your products have attributes, do the same for the customers_basket_attributes table.
As always, before changing any database entries, make a back up i.e. select the export tab to save a copy of the table to your downloads.
Best of luck and stay safe and well.

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