Nora_Leo Posted March 13, 2020 Share Posted March 13, 2020 I'm trying to log in on the "new installation" after a failed update. I've added the info and at first I get a message that says "testing database connection" after a while I get a new message "connection timed out". What can be the problem? Link to comment Share on other sites More sharing options...
♥ecartz Posted March 13, 2020 Share Posted March 13, 2020 1 minute ago, Nora_Leo said: What can be the problem? 1. A firewall could prevent connecting to a database over the network. 2. You may not have a database. 3. You may have the wrong connection info. 4. Something else. I'd first try looking for log files. If that fails, try turning on display_errors. In some cases, you might have to contact your host for help. If this is a local server (e.g. XAMPP), try uninstalling it and reinstalling it. Always back up before making changes. Link to comment Share on other sites More sharing options...
♥JcMagpie Posted March 13, 2020 Share Posted March 13, 2020 35 minutes ago, Nora_Leo said: after a failed update. This could be the clue.... You may have curupted the old database when the update failed. Try the new install with a brand new database, if you have't done so already. Link to comment Share on other sites More sharing options...
Nora_Leo Posted March 13, 2020 Author Share Posted March 13, 2020 Thank you both! I have tried different things but can't get it to work. I don't know if I have the right info about my host but, I have contacted them so now I just have to wait if they answer. Link to comment Share on other sites More sharing options...
♥14steve14 Posted March 13, 2020 Share Posted March 13, 2020 Hopefully you or your hosts will have a backup of everything to a point before you started any updates. I would like to think that you have the store backed up before you started so just delete all the file son the server and replace with the backup. Then get your hosts, or you use your backup of the database and restore that. Once you have done that everything should be working as it was, then you can either leave well alone if you are unsure of what you are doing and get someone that is sure of what they are doing to complete the update. REMEMBER BACKUP, BACKUP AND BACKUP Link to comment Share on other sites More sharing options...
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