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yungi

forgot password implementation?

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Hey guys,  What's the better way to implement "forgot password" in Oscommerce?  My customers complain that they don't get the reset email or it ends up in their spam folder.  How do the big boys do it (like Amazon NewEgg)?  Their reset password works 100% of the time

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19 minutes ago, yungi said:

My customers complain that they don't get the reset email or it ends up in their spam folder.

Simple answer ( you not going to like it), your server ( email server) sucks.

If it comes into spam, your server might is blacklisted ( not a valid hosting company, or wrong HOSTNAME)
if it is not send, your server or email-server might put a hold on your outgoing emails.

There is something to say about how oscommerce sends out emails.
It would be better to use a SMTP email client that allow oscommerce to allow 3th party email clients.
i yield.

 

Edited by cables24h

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2 hours ago, cables24h said:

It would be better to use a SMTP email client that allow oscommerce to allow 3th party email clients.
i yield.

https://apps.oscommerce.com/q=SMTP Auth

I didn't count, but there are several of them, including for PHPMailer and SwiftMailer.  Consider using MailChimp or similar for subscriptions. 

In terms of configuration, the typical problems with email configuration are outside osCommerce.  Your host should help you set them up.  E.g. a valid MX server for your domain.  And make sure that you have an SPF DNS record stating that that is the valid MX server. 

You also might consider stripping out the parts of the emails that involve information that the user can set.  For example, you should not address the person by name.  Because spammers will put in the emails of someone they want to reach with a name like "Buy http://fake.viagra.example.com" and the recipient then marks it as spam. 

Amazon and NewEgg make their emails work by having full-time people whose job it is to make them work.  They run their own email servers which are validated by SPF and Domain Keys (DMARC).  If their email is identified as Spam, they support processes that remove the sender from their mailing list. 


Always back up before making changes.

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@ecartz i not focus on 1 specific mail "handler".
If that is up to me i would let the end-user give the choice.
Simple FACT here is.
For any of them.
The configuration stays the same.
There are many "frame-works" that simplify this kind of procedure.

osCommerce users sometimes hold back if none of the payment-merchants is in the list.

Dev's hold back if there is no SMTP support.

I think there are more ( serious) clients who looking for the help of a dev , instead of the individual shop owner who choose to do all DIY.

For me as a dev............. nothing to gain from DIY peep/shop-owners.
I prefer to let them be on their self and let them go the road that the dev's had to go to become of what they became.
Not the nicest word ........... but heck.......... kind of parasites........... no?
Not all of them........... some support via donations or any kind of program to support dev's.
I YIELD!

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3 hours ago, yungi said:

Their reset password works 100% of the time

My oscommerce password reset works 100% of the time so perhaps the problem is your setup?

 


 

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Just now, JcMagpie said:

My oscommerce password reset works 100% of the time so perhaps the problem is your setup?

 

You have a GOOD server and beside it, i am sure of it.
Your hosting company MAINTAIN a good e-mail - server.
That is the whole point.
A good Hosting company what includes spamming abuse , does not have a problem with oscommerce emails.
That's first.
I would not rule out abuse of it.
But generally... i think there's nothing to worry.
Just have good hosting as first priority for your webshop.

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On 11/14/2019 at 8:12 AM, cables24h said:

Simple answer ( you not going to like it), your server ( email server) sucks.

If it comes into spam, your server might is blacklisted ( not a valid hosting company, or wrong HOSTNAME)
if it is not send, your server or email-server might put a hold on your outgoing emails.

There is something to say about how oscommerce sends out emails.
It would be better to use a SMTP email client that allow oscommerce to allow 3th party email clients.
i yield.

 

I only get complaints only from some of the customers, not all of them.  I tested on my own personal email and it works without any problems. 

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On 11/14/2019 at 11:56 AM, cables24h said:

You have a GOOD server and beside it, i am sure of it.
Your hosting company MAINTAIN a good e-mail - server.
That is the whole point.
A good Hosting company what includes spamming abuse , does not have a problem with oscommerce emails.
That's first.
I would not rule out abuse of it.
But generally... i think there's nothing to worry.
Just have good hosting as first priority for your webshop.

my host is AWS

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