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altoid

Order Intended for Georgia USA shows as Georgia the Country

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Customer from Canton Georgia, USA somehow shows on PayPal as being from the country of Georgia, thus calculating the shipping rate to there instead.

Contacting the customer I was able to sort out her true address and edit on PayPal, but she way overpaid for shipping which I'll refund the difference.

Here's how her address showed on PP:

304 Beauty Dr
Canton, 30114
GA, Georgia

What a bit of mess.

This occurred on a "mostly" Edge version of OSC


I am not a professional webmaster or PHP coder by background or training but I will try to help as best I can.

I remember what it was like when I first started with osC. It can be overwhelming.

However, I strongly recommend considering hiring a professional for extensive site modifications, site cleaning, etc.

There are several good pros here on osCommerce. Look around, you'll figure out who they are.

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I would bet on her having a wrong address set up at Paypal.

Which Paypal are you using to populate the data?  Express ?


This is a signature that appears on all my posts.  
IF YOU MAKE A POST REQUESTING HELP...please state the exact version
of osCommerce that you are using. THANKS

 
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39 minutes ago, altoid said:

Customer from Canton Georgia, USA somehow shows on PayPal as being from the country of Georgia, thus calculating the shipping rate to there instead.

Contacting the customer I was able to sort out her true address and edit on PayPal, but she way overpaid for shipping which I'll refund the difference.

Here's how her address showed on PP:

304 Beauty Dr
Canton, 30114
GA, Georgia

Yes, that's wrong setup, GA is already the Abbreviation for State Georgia and Georgia is set for country.

Correct address format should be:

Quote

304 Beauty Dr
Canton, 30114
GA, USA

 

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4 hours ago, burt said:

I would bet on her having a wrong address set up at Paypal.

Which Paypal are you using to populate the data?  Express ?

Gary, yes I am using Express


I am not a professional webmaster or PHP coder by background or training but I will try to help as best I can.

I remember what it was like when I first started with osC. It can be overwhelming.

However, I strongly recommend considering hiring a professional for extensive site modifications, site cleaning, etc.

There are several good pros here on osCommerce. Look around, you'll figure out who they are.

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4 hours ago, raiwa said:

Yes, that's wrong setup, GA is already the Abbreviation for State Georgia and Georgia is set for country.

Correct address format should be:

 

This is the first I've encountered such a thing, hopefully it'll not happen again.

The customer apparently didn't notice  or care about the high postage rate during her checkout.


I am not a professional webmaster or PHP coder by background or training but I will try to help as best I can.

I remember what it was like when I first started with osC. It can be overwhelming.

However, I strongly recommend considering hiring a professional for extensive site modifications, site cleaning, etc.

There are several good pros here on osCommerce. Look around, you'll figure out who they are.

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