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chuntse

Sometimes the option value is missing

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Hi,All,

There is a problem annoy me for times.

I am using oscommerce of bootsrap, not latest phoenix.

Sometimes the order from the customer has not option value in the item.

I have check the database, the option value is not existed. But it should has option value, because each item has option in the shop.

This problem is not.happened frequently.

I have not any idea to trace out the problem.

Is.there anyone know what is happened?

Thanks.in advanced.

 

Best regards,

Chuntse

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Hi, write which version you use. 3.3.x or 3.4.x please describe in more detail what happens and how the options for your products are structured

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@YePix

Thanks for your information.

The version of my shop is osCommerce Online Merchant v2.3.4.1 CE .

And the option structure is simple,

Select your size:

S

M

L

XL

Do you have any idea?

Thank you.

Best regards,

Chuntse

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@YePix

Some client placed order and the atrribute did not tansfer to the order and I cannot see the attribute in the order in the backend. But it is occured frequently, in percentage is around 1% to 2%.

It is difficult to trace out the problem.

Do you have any idea?

 

Thanks and best regards,

 

Chuntse

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have you changed something at the shop, installed new addons which can cause the problem

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@YePix

Yes, I did installed an addon angular shopping cart to my shop.

I will check this addon again. But it seems hard to debug it.

 

Thank you and best regards,

Chuntse

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id of products with attributes are represented in the format product_id{option1_id}value1_id{option2_id}value2_id... and so on. The add on may not have handled this format properly. You may want to check the code in there.

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