chuntse Posted September 10, 2019 Share Posted September 10, 2019 Hi,All, There is a problem annoy me for times. I am using oscommerce of bootsrap, not latest phoenix. Sometimes the order from the customer has not option value in the item. I have check the database, the option value is not existed. But it should has option value, because each item has option in the shop. This problem is not.happened frequently. I have not any idea to trace out the problem. Is.there anyone know what is happened? Thanks.in advanced. Best regards, Chuntse Link to comment Share on other sites More sharing options...
YePix Posted September 10, 2019 Share Posted September 10, 2019 Hi, write which version you use. 3.3.x or 3.4.x please describe in more detail what happens and how the options for your products are structured Link to comment Share on other sites More sharing options...
chuntse Posted September 10, 2019 Author Share Posted September 10, 2019 @YePix Thanks for your information. The version of my shop is osCommerce Online Merchant v2.3.4.1 CE . And the option structure is simple, Select your size: S M L XL Do you have any idea? Thank you. Best regards, Chuntse Link to comment Share on other sites More sharing options...
YePix Posted September 10, 2019 Share Posted September 10, 2019 is clear. but what does not work on the attributes? Link to comment Share on other sites More sharing options...
chuntse Posted September 11, 2019 Author Share Posted September 11, 2019 @YePix Some client placed order and the atrribute did not tansfer to the order and I cannot see the attribute in the order in the backend. But it is occured frequently, in percentage is around 1% to 2%. It is difficult to trace out the problem. Do you have any idea? Thanks and best regards, Chuntse Link to comment Share on other sites More sharing options...
YePix Posted September 11, 2019 Share Posted September 11, 2019 have you changed something at the shop, installed new addons which can cause the problem Link to comment Share on other sites More sharing options...
chuntse Posted September 14, 2019 Author Share Posted September 14, 2019 @YePix Yes, I did installed an addon angular shopping cart to my shop. I will check this addon again. But it seems hard to debug it. Thank you and best regards, Chuntse Link to comment Share on other sites More sharing options...
kgtee Posted September 15, 2019 Share Posted September 15, 2019 id of products with attributes are represented in the format product_id{option1_id}value1_id{option2_id}value2_id... and so on. The add on may not have handled this format properly. You may want to check the code in there. Link to comment Share on other sites More sharing options...
chuntse Posted September 15, 2019 Author Share Posted September 15, 2019 @kgtee Thanks for your suggestion. But this problem happen ocassionally. I will see if I can find out the problem. Thanks again. Chuntse Link to comment Share on other sites More sharing options...
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