lynne Posted September 2, 2019 Share Posted September 2, 2019 Hi, I'm trying to install a test version of a few ecommerce carts for a customer to experiment with, and this cart isn't moving through the auto install process for me. The database has been created, a user added, the configuration file permissions were changed to 755, the zip file was uploaded and extracted under the publichtml. I start up the install procedure and everything checks out ok. After I enter the database info, the little orange banner says it's testing the data base and the little yellow gear goes around and around.... and around.... and around endlessly. I've delete everything and started over 3 times. Please advise? Link to comment Share on other sites More sharing options...
burt Posted September 2, 2019 Share Posted September 2, 2019 1 minute ago, lynne said: Please advise? Please state what version oscommerce you are trying to install... Link to comment Share on other sites More sharing options...
ArtcoInc Posted September 2, 2019 Share Posted September 2, 2019 @lynne 1) Do NOT use the last 'official' version of osC. It is very much out of date. Instead, use the Community Edition 'Phoenix' (see @burt's signature above). 2) I'm *assuming* you are using your host's server, and not an in-house development server. Although this is a little out of date, here are instructions for installing osC on your host's server ... HTH Malcolm Link to comment Share on other sites More sharing options...
lynne Posted September 2, 2019 Author Share Posted September 2, 2019 Sorry Bert - The version is the one I downloaded from this site this afternoon - 2.3.4.1 Link to comment Share on other sites More sharing options...
lynne Posted September 2, 2019 Author Share Posted September 2, 2019 Ohhhh. Rats, wish I'd known that. Thanks, I'll try this again probably tomorrow. Yes, I'm using one of my Hostgator reseller accounts. Link to comment Share on other sites More sharing options...
lynne Posted September 4, 2019 Author Share Posted September 4, 2019 Same result. :( Link to comment Share on other sites More sharing options...
ArtcoInc Posted September 4, 2019 Share Posted September 4, 2019 @lynne How did you create the empty database? Did you use a tool such as PhpMyAdmin? Or, did you use your host's cPanel tools? Did you make sure that you wrote down the database server name (often 'localhost'), database name, user's name, and user's password correctly? M Link to comment Share on other sites More sharing options...
lynne Posted September 4, 2019 Author Share Posted September 4, 2019 The 1st attempt, I used the phpMyAdmin wizard. The 2nd time, I created it manually via the cPanel's mySQLdatabses tool (which by the way I've used probably at least 50+ times over the past 10 years, so I'm very familiar with it). I always default to 'localhost', but when that didn't work, I tried the IP address the 3rd time. That didn't work, either. I'm pretty sure I got the database name, user name and user password correct as it's the same ones I'm using for the live site under a different domain name. But I think after 3 tries with this version, and 3 tries with the previous version, and getting the same result... the problem lies within the install process itself. If I didn't have the credentials right, the install process should just fail with an error message, not just spin endlessly. That's always been how other installs I've done worked. Either way... I can't keep burning the candle on this one. BUt thanks for the quick responses! Link to comment Share on other sites More sharing options...
♥Gyakutsuki Posted September 5, 2019 Share Posted September 5, 2019 Hello, You have another solution, download the DB via PHPMyAdmin manually Go in catalog/includes/configure.php , admin/includes/configure.php fill manually. It must work if everything is correct in localhost/..../install/install.php?step=2 you will have your path if you do not know and to include in configure.php Regards ----------------------------------------- Loïc Contact me by skype for business Contact me @gyakutsuki for an answer on the forum Link to comment Share on other sites More sharing options...
stefan1959 Posted September 5, 2019 Share Posted September 5, 2019 post install ok I presume, i was thinking maybe its a memory use issue? Link to comment Share on other sites More sharing options...
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