astecme Posted August 25, 2019 Share Posted August 25, 2019 Hi, I have upgraded to Phoenix 1.0.2.0 but find that it does not send emails via send mail. I know that sendmail on the server is working as I still have the old shop available and can send emails from it. I could do with some help please. thx Link to comment Share on other sites More sharing options...
♥JcMagpie Posted August 25, 2019 Share Posted August 25, 2019 Just tested on 1.0.2.0 test site and email is working fine with sendmail. Check your mail settings in the new shop compared to the one that works. Link to comment Share on other sites More sharing options...
YePix Posted August 25, 2019 Share Posted August 25, 2019 vor 2 Stunden schrieb astecme: Hi, I have upgraded to Phoenix 1.0.2.0 but find that it does not send emails via send mail. I know that sendmail on the server is working as I still have the old shop available and can send emails from it. I could do with some help please. thx ask your privider if something has been changed and if the emails are sent only with smtp authentication Link to comment Share on other sites More sharing options...
♥Gyakutsuki Posted August 25, 2019 Share Posted August 25, 2019 For some security reason, some provided have decided to lock sendmail. In this case, you must use the smtp function to send your email. Regards ----------------------------------------- Loïc Contact me by skype for business Contact me @gyakutsuki for an answer on the forum Link to comment Share on other sites More sharing options...
kgtee Posted August 26, 2019 Share Posted August 26, 2019 Your server should have system log and mail log for you to investigate. It is likely some settings not right. Link to comment Share on other sites More sharing options...
astecme Posted August 26, 2019 Author Share Posted August 26, 2019 It all seems very odd. What I have done is: installed Phoenix in a subdirectory. Once it was working I changed the live systems directory to blah_old.. Then changed the phoenix directory name to the old live name - updated all the config files and it all works the contact forms both work but I get no order emails from the shop. I did import the old databse with the exception of the config% tables. The only error that I seemed to have from that was duplicated tax rates and double taxes. If I send an email from the admin section to a customer then that says sent but does not arrive. Email options are sendmail, linefeeds = LF, dont use html, dont verify email addresses, send emails true. Niether the old or the new shop will send order info emails. On both the contact form works fine. Link to comment Share on other sites More sharing options...
astecme Posted August 26, 2019 Author Share Posted August 26, 2019 If I log in as a customer and request a new password - that does work. Sorry but I am confused. Link to comment Share on other sites More sharing options...
kgtee Posted August 26, 2019 Share Posted August 26, 2019 OSC has two separate classes of email functions; one on the admin side, and the other on the shop side. In your case the admin side is having problems. That is all I can say. Link to comment Share on other sites More sharing options...
astecme Posted August 26, 2019 Author Share Posted August 26, 2019 Ah there is a twist that I missed! It is only the initial order emails that do not get sent. I placed an order for myself - no emails. cancelled the order via admin and bingo - email. I have checked the "new" database against the old and they are the same. Regards Allan Link to comment Share on other sites More sharing options...
♥JcMagpie Posted August 26, 2019 Share Posted August 26, 2019 3 hours ago, astecme said: Then changed the phoenix directory name to the old live name - updated all the config files and it all works the contact forms both work but I get no order emails from the shop This is probably a good starting point, If as you say your old site was working fine and sending email before you moved them into sub's then simply go over the moves and edits you made slowly as you probably introduced this problem when doing this. Check site and server error logs to see if they give to a clue what's gone wrong. Link to comment Share on other sites More sharing options...
astecme Posted August 26, 2019 Author Share Posted August 26, 2019 3 hours ago, JcMagpie said: This is probably a good starting point, If as you say your old site was working fine and sending email before you moved them into sub's then simply go over the moves and edits you made slowly as you probably introduced this problem when doing this. Check site and server error logs to see if they give to a clue what's gone wrong. Thx and yes. Totally agree. The only changes I made were to the config file on the old shop. It seems that the front end shop user slide does not send the initial email on a placed order. When I cancelled one then that did email both customer and the "extra" emails. Sending a user an email from the admin end does not work either. This could be two separate problems or the same one. For the initial.order status the database has no update in order-status-history for the initial.pendimg status but the subsequent cancel is there. I thought that there was a flag somewhere to inform the customer but I cannot see it anywhere. Link to comment Share on other sites More sharing options...
astecme Posted August 27, 2019 Author Share Posted August 27, 2019 OK so first thanks for your patience! I have now found the problem. I always had a high regard for proof readers and this just adds to that. I should always remind myself to read whats on the page not what I thought I wrote. It was two problems originally but the latter masked the first after I thought I knew what was happening. Second point of note that alll testers will know... Do the whole test set again! Hands up it was a typo. a is so close to S on the keyboard and I have fat fingers sometimes. Link to comment Share on other sites More sharing options...
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