rudolfl Posted September 18, 2018 Share Posted September 18, 2018 Hi all, I have a weird issue here. Sometimes (rarely), order checkout process freezes. Order gets recorded and payment is received, but no e-mails are sent. I just saw this one in action -- customer gets blank page and gets stuck on checkout_process. Same customer got back to checkout page and repeated process. Same result. I saw this happening using different payment methods. I record PHP errors in file. Nothing recorded in this case. I suspect an endless loop somewhere. I can not reproduce the problem myself. Unfortunately, I do not know what OS/Browser customer used. Any ideas? Thanks, Rudolf Link to comment Share on other sites More sharing options...
Dan Cole Posted September 18, 2018 Share Posted September 18, 2018 Can you call/ask the customer what was happening and if they can recreate it? That is probably what I would do. Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
BrockleyJohn Posted September 18, 2018 Share Posted September 18, 2018 If it's repeatable for the same order (customer went back, tried again, same result) then it's probably a bug in addon code that's handling something like stock for products with attributes, or updating customer's gift voucher or something similar. A white screen is usually a php error that's not displayed, so check you're logging all errors. If it's a loop, the page will sit at loading forever. I'm stating the obvious here but the problem probably lies in the code between recording the order and sending the email. Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
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