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Order processing freezes

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Hi all,

I have a weird issue here. Sometimes (rarely), order checkout process freezes.

Order gets recorded and payment is received, but no e-mails are sent. I just saw this one in action -- customer gets blank page and gets stuck on checkout_process.

Same customer got back to checkout page and repeated process. Same result.

I saw this happening using different payment methods.

I record PHP errors in file. Nothing recorded in this case. I suspect an endless loop somewhere. I can not reproduce the problem myself. Unfortunately, I do not know what OS/Browser customer used.

Any ideas?




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Can you call/ask the customer what was happening and if they can recreate it?  That is probably what I would do.



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If it's repeatable for the same order (customer went back, tried again, same result) then it's probably a bug in addon code that's handling something like stock for products with attributes, or updating customer's gift voucher or something similar.

A white screen is usually a php error that's not displayed, so check you're logging all errors. If it's a loop, the page will sit at loading forever.

I'm stating the obvious here but the problem probably lies in the code between recording the order and sending the email.

For a new install or if your store isn't mobile-friendly, get the community-supported responsive osCommerce (Phoenix).

here: on the official osc download page

Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x

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