henri Posted September 23, 2003 Author Share Posted September 23, 2003 If you don't allow the customer to change the status, you can set the reply status via the admin:'Default Ticket Status for replys" If you go to the admin only select the open (or whatever tickets) and so you see which you have to work on. or make a emailmessage for the ticket replys. Cu Henri Quote Link to comment Share on other sites More sharing options...
jackof Posted October 20, 2003 Share Posted October 20, 2003 Hello guys, I wish to do the following thing... Can i have this support system work for unregistered users too? Like at present a visitor has to get registered and thn post request on the support system. I wish to have the system open for all visitors and users. How can i do it? The other thing is a problem which i noted. Once i add FAQ's and check it on the faq page, i get a weird FAQ table. A few percent of the table get underneath the right box so its not visible. Whats wrong with that. Thanks in advance Warm Regards, Jack Quote Link to comment Share on other sites More sharing options...
henri Posted October 20, 2003 Author Share Posted October 20, 2003 Can i have this support system work for unregistered users too? This Ticket System does this. Look at the configure files... Cu Henri Quote Link to comment Share on other sites More sharing options...
Snowman Posted October 27, 2003 Share Posted October 27, 2003 Im wondering if anyone has re-configured the layout of the ticket_view.php page so that its a bit less cluttered? I was thinking of making it look a bit more like perldesk has anone done anything ike this yet? Quote Link to comment Share on other sites More sharing options...
Guest Posted January 12, 2004 Share Posted January 12, 2004 Hi there. I have just installed the lastest version of the support system and having the following problem: When a guest chooses the 'create ticket' page, the email box is pre-filled out with 'sample%40foo.com'. Is there any way to make this blank at all? I've checked all files and can't seem to find this mentioned anywhere in them. Thanks in advance, Adam Quote Link to comment Share on other sites More sharing options...
Guest Posted January 22, 2004 Share Posted January 22, 2004 1054 - Unknown column 'ticket_link_id' in 'field list' select ticket_customers_email, ticket_customers_name, ticket_link_id from ticket_ticket where ticket_id = '1' [TEP STOP] everything seem to be alright to me but only when admin reply got this error Quote Link to comment Share on other sites More sharing options...
henri Posted January 22, 2004 Author Share Posted January 22, 2004 Seems that something with yout tables is not alright. The fileld ticket_link_id is missing... Quote Link to comment Share on other sites More sharing options...
Guest Posted January 28, 2004 Share Posted January 28, 2004 i try to install osc-supportticketsystem. i could create ticket, and view the ticket. but when i go to admin page, got the following error: 1146 - Table 't0000277_osc1.TABLE_TICKET_STATUS' doesn't exist select ticket_status_name, ticket_status_id from TABLE_TICKET_STATUS where ticket_language_id = '1' i try to check mysql, i found the followings has been added to my database: ticket_admins, ticket_department, ticket_priority, ticket_reply, ticket_status, ticket_status_history, ticket_ticket. please let me know what is my problem. thanks. :( Quote Link to comment Share on other sites More sharing options...
henri Posted January 28, 2004 Author Share Posted January 28, 2004 Your install of the admin is not complete... I think the include in application_top is missing. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 28, 2004 Share Posted January 28, 2004 henri, thanks a lot for your help. i got the way now. your contribution is really good. thanks. Quote Link to comment Share on other sites More sharing options...
Birdie501 Posted March 25, 2004 Share Posted March 25, 2004 Hi, i also would like to know how to get an email if a customer answer to a ticket? is there a solution for this? Thanks a lot. Quote Link to comment Share on other sites More sharing options...
Guest Posted April 5, 2004 Share Posted April 5, 2004 Everything has installed fine with v 1.1. I like the contribution. I'm having a problem with my /admin/index.php page. I can see the header of the Ticket Box, but I don't see any contents in the box. ------------------------- | Tickets | ------------------------- That's All that I see. This is what I should see: ------------------------- | Tickets | ------------------------- |Admin | |New Tickets | |Blah..Blah... | ------------------------- Does this make any sense? All help is appreciated. Trent :blink: Quote Link to comment Share on other sites More sharing options...
Guest Posted May 29, 2004 Share Posted May 29, 2004 I have this error when a customer use HelpDesk: 1064 - You have an error in your SQL syntax near 'select * from support_tickets where customers_id = \'2\' and ticket_status=\'1\'' at line 1 select count(select * from support_tickets where customers_id = \'2\' and ticket_status=\'1\' order by ticket_date DESC) as total [TEP STOP] My version is osCommerce 2.2 Milestone 2 HELP PLEASE !!!! Quote Link to comment Share on other sites More sharing options...
ddandre Posted June 5, 2004 Share Posted June 5, 2004 I have this error when a customer use HelpDesk: 1064 - You have an error in your SQL syntax near 'select * from support_tickets where customers_id = \'2\' and ticket_status=\'1\'' at line 1 select count(select * from support_tickets where customers_id = \'2\' and ticket_status=\'1\' order by ticket_date DESC) as total [TEP STOP] My version is osCommerce 2.2 Milestone 2 HELP PLEASE !!!! I have the sam problem... Quote Link to comment Share on other sites More sharing options...
henri Posted June 5, 2004 Author Share Posted June 5, 2004 = \'2\' The slashes shouldn't be. Normally i would say you are using the wrong version of the contribution with the wrong Snapshot. Quote Link to comment Share on other sites More sharing options...
ddandre Posted June 5, 2004 Share Posted June 5, 2004 look here: http://www.oscommerce.com/forums/index.php?act=ST&f=7&t=59536 Quote Link to comment Share on other sites More sharing options...
arames Posted November 24, 2004 Share Posted November 24, 2004 Simply the BEST contribution !!! Quote Link to comment Share on other sites More sharing options...
MDXMan Posted February 22, 2005 Share Posted February 22, 2005 Where is it that you can add/delete admins and departments as Im not seeing it. Everything else seems to be working fine Quote Link to comment Share on other sites More sharing options...
henri Posted February 22, 2005 Author Share Posted February 22, 2005 In the admin und the box Support Tickets Quote Link to comment Share on other sites More sharing options...
MDXMan Posted February 22, 2005 Share Posted February 22, 2005 (edited) Thanks henri for replying But thats just it, I'm not seeing it. Here are 2 screenshots of my admin. Please let me know where I am suppose to see them and possibly what the problem might be Admin Page 1 Admin Page 2 Edited February 22, 2005 by MDXMan Quote Link to comment Share on other sites More sharing options...
gregy Posted June 24, 2005 Share Posted June 24, 2005 hi guys .. which file was missed when receiveing this error The requested URL /admin/FILENAME_TICKET_ADMIN was not found on this server. ?? thanx Quote Link to comment Share on other sites More sharing options...
gregy Posted June 24, 2005 Share Posted June 24, 2005 one more .. if i put // Include OSC-TICKET require(DIR_WS_INCLUDES . 'ticket_application_top.php'); into application_top .. then i receive blank admin page ? Quote Link to comment Share on other sites More sharing options...
gregy Posted June 24, 2005 Share Posted June 24, 2005 hmm .. strange .. when i entered strings into database_table and filenames everything .. almost .. styleshhet not .. is working .. looks like it is not looking into ticket_application_top.php ??? Quote Link to comment Share on other sites More sharing options...
surajk42 Posted July 12, 2005 Share Posted July 12, 2005 Great contribution. I have 1 problem. When i reply to tickets from my admin, it doesnt send a clickable link to the customer email. They have to copy/paste the URL in the browser to see the reply. Please tell me which file needs to be edited. Thanks in Advance Quote Link to comment Share on other sites More sharing options...
danix Posted November 8, 2005 Share Posted November 8, 2005 Has anyone figured out how to receive an email when a new ticket is created, or a ticket is updated? I try to check tickets daily but sometimes forget. It would also be nice for customers to receive an email noting that their ticket has been updated, perhaps with the content of the update. I'm not sure if I should stick with this contri or try something like bugzilla or RT. Thanks for the contri. Quote Link to comment Share on other sites More sharing options...
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