henri Posted May 8, 2003 Share Posted May 8, 2003 Webbased fully configurable Supportticketsystem (easy to install) Demo: http://62.146.28.232/ (may be broken) Used OSC Version: MS1 (but should work with all Versions who have the affiliate running ;) ) Download: http://www.oscommerce.com/community/contributions,1230 For updates also check: http://www.in-solution.org Have Fun Cu Henri Quote Link to comment Share on other sites More sharing options...
Guest Posted May 8, 2003 Share Posted May 8, 2003 Wow.. Looks great. I think I am going to work to incorporate this into my store as well. Quote Link to comment Share on other sites More sharing options...
henri Posted May 11, 2003 Author Share Posted May 11, 2003 One Issue: If you test this stuff please use an email which belongs to you! Got an mail from someone who didn't fill the ticketsystem and wasn't pleased with this "spam". -> You allways can delete your stuff via admin and if i setup a new version of my testshop and update the databasestructure the entrys are deleted also. Cu Henri Quote Link to comment Share on other sites More sharing options...
Druide Posted May 11, 2003 Share Posted May 11, 2003 nice work Henri :) Quote Robert We all need to learn it once, how hard it may seem when you look at it, also you will master it someday ;) Link to comment Share on other sites More sharing options...
Waza04 Posted May 11, 2003 Share Posted May 11, 2003 OK - I would use this except .... When customer is tracking their ticket it isnt rather secure - they shud have to enter their amil address to make sure that it is really them. Also, we need a delete facillity in admin. Quote Link to comment Share on other sites More sharing options...
Going_Digital Posted May 11, 2003 Share Posted May 11, 2003 I guess the next step would be for mail sent to [email protected] to be collected by the ticket system. Quote Link to comment Share on other sites More sharing options...
Waza04 Posted May 11, 2003 Share Posted May 11, 2003 I guess the next step would be for mail sent to [email protected] to be collected by the ticket system. Thats easy - just add a tep_mail statement in the main ticket report file... Warren Quote Link to comment Share on other sites More sharing options...
henri Posted May 11, 2003 Author Share Posted May 11, 2003 When customer is tracking their ticket it isnt rather secure - they shud have to enter their amil address to make sure that it is really them.Also, we need a delete facillity in admin. As the ticketnumber is sent by email, authentication via email - ticketnumber doesn't bring any security. but look into the configure file: // Via the ticketnr it is possible to view every ticket // If you want to enhance security, so that registered customers have to be logged in to view the ticket that this to 1 // It's also possible to change the value via Admin for each ticket // Changing the value only effects new tickets // not registered customers can always see their ticket define('TICKET_CUSTOMER_LOGIN_REQUIREMENT_DEFAULT', '0'); What do you mean with: delete facillity automatic deleting closed ticket which are x days old? Quote Link to comment Share on other sites More sharing options...
henri Posted May 11, 2003 Author Share Posted May 11, 2003 I guess the next step would be for mail sent to [email protected] to be collected by the ticket system. Harald has a contriution which writes incoming mails to the database. Perhaps you can use this too. Quote Link to comment Share on other sites More sharing options...
Waza04 Posted May 11, 2003 Share Posted May 11, 2003 Also, we need a delete facillity in admin. What do you mean with: delete facillity automatic deleting closed ticket which are x days old? Well, A delete facillity where you can delete the whole ticket with a button or delete individual comments by a button. Warren Quote Link to comment Share on other sites More sharing options...
henri Posted May 11, 2003 Author Share Posted May 11, 2003 Well, A delete facillity where you can delete the whole ticket with a button or delete individual comments by a button.Warren This is implemented in admin. Deleteing of single comments is a bad idea, cause if you change something the context can be destroyed Quote Link to comment Share on other sites More sharing options...
antinomia Posted May 24, 2003 Share Posted May 24, 2003 Another nice feature would be the ability to integrate this into the user's account page, so there's a list of tickets available from the user's account page without having to type in the ticket number (because that ticket number is a bit heavy, and if the user deletes the email with the URL link, s/he's pretty much SOL). -Matt Quote Link to comment Share on other sites More sharing options...
antinomia Posted May 24, 2003 Share Posted May 24, 2003 Nice Contribution, though, definitely. Excellent work. Quote Link to comment Share on other sites More sharing options...
henri Posted May 25, 2003 Author Share Posted May 25, 2003 Another nice feature would be the ability to integrate this into the user's account page, so there's a list of tickets available from the user's account page without having to type in the ticket number (because that ticket number is a bit heavy, and if the user deletes the email with the URL link, s/he's pretty much SOL).-Matt If the user is logged in when opening a ticket, he sees all his tickets under "view tickets". So integrating this into the users account area shouldn't be a big problem. I didn't do it for the the contribution because it would have complicated the install process-> more support (and i know people who don't manage to install this contribution :shock: ) and the account is / was on the todo list of the osc team to be rewritten. Quote Link to comment Share on other sites More sharing options...
aboyz Posted June 2, 2003 Share Posted June 2, 2003 Hi, I notice that Readme file from the link I got the support tickety system v1.0 . don't have a read me on the admin area? so i'm not able to get admin area support ticket to show up. Can someone please show me how to get that in. or a readme file i can follow thanks Quote Link to comment Share on other sites More sharing options...
henri Posted June 2, 2003 Author Share Posted June 2, 2003 The readme in the catalog says: You must also perform a few manual alterations to your osCommerce files (both Admin and Catalog !!!) ;) [/b] Quote Link to comment Share on other sites More sharing options...
aboyz Posted June 2, 2003 Share Posted June 2, 2003 Thanks for the reply.. Greaty appricieated as someone really reply to me :). What alternate do i do for the admin? can someone tell me please. as I have no ideas.. Everything is working fine on the catalog. I can submit and view it. but I can't seee the admin area please help.. Is atlnating the admina and catalog the same? pleae help thx Quote Link to comment Share on other sites More sharing options...
aboyz Posted June 2, 2003 Share Posted June 2, 2003 Ok i got it thanks I somehow though it says edit application_top.php to catalog/includes didn't say anything about application_top.php in admin/includes work greats!! thx Quote Link to comment Share on other sites More sharing options...
compusys Posted June 7, 2003 Share Posted June 7, 2003 Henri I was wondering if this contribution has been tested on the major standards update done by Harold in the last few days. I'm getting an error when I try to VIEW a ticket from the catalog frontend while logged in 1064 - You have an error in your SQL syntax near ') as total ' at line 1 select count() as total [TEP STOP] It comes up with a prompt for the ticket # as if I'm not logged in. Haven't modified any source. Everything else works fine, admin etc. Quote Link to comment Share on other sites More sharing options...
henri Posted June 7, 2003 Author Share Posted June 7, 2003 I don't know if the updates influence the ticket-system. I tested it with MS1 and when MS2 is out and there are problems i will adjust them when i find the time. Cu Henri Quote Link to comment Share on other sites More sharing options...
compusys Posted June 11, 2003 Share Posted June 11, 2003 Just CVS updated the last round of 30 + commits and a more descriptive error emerged: 1064 - You have an error in your SQL syntax near 'select * from ticket_ticket where ticket_customers_id = '3' order by ticket_da' at line 1 select count(select * from ticket_ticket where ticket_customers_id = '3' order by ticket_date_last_modified desc) as total [TEP STOP] so the plot thickens. Quote Link to comment Share on other sites More sharing options...
carlos123 Posted June 24, 2003 Share Posted June 24, 2003 I have the same problem but i am running support system v1b 1064 - You have an error in your SQL syntax near 'select * from support_tickets where customers_id = '2' and ticket_status='1'' at line 1 select count(select * from support_tickets where customers_id = '2' and ticket_status='1' order by ticket_date DESC) as total [TEP STOP] please, get back to me. Quote Link to comment Share on other sites More sharing options...
henri Posted June 24, 2003 Author Share Posted June 24, 2003 Are you using MS1? Quote Link to comment Share on other sites More sharing options...
carlos123 Posted June 24, 2003 Share Posted June 24, 2003 I am using CVS 06/17/2003 recently release.. well the resault are getting smaller i fix somepart but still have this error.: 1064 - You have an error in your SQL syntax near 'select * from pd_ticket_data where customers_id ='2') as total ' at line 1 select count(select * from pd_ticket_data where customers_id ='2') as total [TEP STOP] pd_ticket_tracking.php Quote Link to comment Share on other sites More sharing options...
henri Posted June 24, 2003 Author Share Posted June 24, 2003 Wrong SuportTicket Forum ;) pd_ticket_tracking.php is not from my support Ticket System... Quote Link to comment Share on other sites More sharing options...
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