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Cannot make TLS 1.2 work

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@zefeena I don't think you've said what paypal module/method you're using.

Paypal standard is easier to get going if you're having trouble.

Go through burt's steps above.

Try yourself placing an order and paying so you can find out exactly what problems your users are experiencing. You can't rely on them telling you what went wrong.

Look in the paypal log in admin and report back any errors. They show up red!

Screenshot-2018-4-26 osCommerce Online Merchant Administration Tool.png


For a new install or if your store isn't mobile-friendly, get the community-supported responsive osCommerce (2.3.4.1 CE) here: https://github.com/gburton/osCommerce-234-bootstrap/archive/master.zip

Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x

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Ive downloaded the app, and I cannot open the README.md file so I'm already stuck for instructions (I'm using a Mac) 

But presuming I go through each file and overwrite what I already have, as I already had the app installed.  Or do I first have to 'uninstall' my existing app.  I'm a little concerned about the skill level involved here, as when I originally tried to install the first app I never managed to get it to work and got my website completely remade by a third party and I've never got on with my site since!


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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Posted (edited)

This is so odd! I've gone through pages and pages - no RED bits!  The odd customer managed to check out (the top one in the screen shot for example.  But many are reporting that they get returned to the site, and I'm seeing the same names over and over again in the lists with their attempts (and fails) to checkout.  PayPal App v5.018 5ae20e61aa8f4_ScreenShot2018-04-26at18_35_17.png.fb7f67a3fd7413d8d4481c0c831c4f86.png

Edited by zefeena

Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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I'm absolutely desperate here! I set up Paypal Standard as I thought that might serve better.  customer placed an order, says its all good - but no money came through to my Paypal! So obviously I've deleted that as an option.  I need a reliable payment method, but I'm worried that it won't matter what I set up, its going to be a fail if this is some issue with my website rather than Paypal itself.  Is there an easier alternative to Paypal that I can use for cards, or an automated way for Bank Transfer or even using my mobile phone to get payments.  Any method needs to be automatic.  Getting customers to pay after they have placed an order is always a lot of work, and rarely a success.

Kellie


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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The log page you posted shows you were using paypal express. You now say you are using paypal standard.

Make use you use one or the other.

I have paypal standard installed, version 5.018, and works well for me. I'm using Oscommerce 2.3.4 BS Gold, an old version of the community edition, but the PayPal App works well in both the Gold and Edge (community) versions. 

I test by placing an order for myself, something of small value so the fee is kept to a minimum. You will need a private paypal account to pay into the business paypal account.

have you setup auto return correctly in your paypal account? It should be set to:

https://your.domain.com/checkout_process.php

regards

Mike

 

 

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We use WorldPay, it wasn't to difficult to setup and people seem to prefer it, getting less abandoned carts.
Have you double checked the PayPal configuration against the instructions in case there is something wrong.

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Stripe is also a decent option if you cannot get Paypal working.


This is a signature that appears on all my posts.  
IF YOU MAKE A POST REQUESTING HELP...please state the exact version
of osCommerce that you are using. THANKS

 
Get the latest current code (community-supported responsive 2.3.4.1BS Edge) here

 

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The documentation for the paypal app is here:

https://library.oscommerce.com/Package&en&paypal&oscom23

Paypal express needs to communicate back and forth to your site, including with shipping methods, so there's more opportunity for errors to come in. The thing is, people are supposed to get returned to your site and see the confirmation page, so you really do need to try placing an order yourself to find out exactly what is going on.

Alternatively, if you want someone to step in and sort it out, you can post a request for paid help here:

 https://forums.oscommerce.com/forum/79-commercial-support-inquiries/


For a new install or if your store isn't mobile-friendly, get the community-supported responsive osCommerce (2.3.4.1 CE) here: https://github.com/gburton/osCommerce-234-bootstrap/archive/master.zip

Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x

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My belief is really that there is absolutely nothing wrong with my site, the app, or any of the configurations.  I really think it s a PayPal glitch, because sometimes orders go through, sometimes they don't.  I have contacted to World Pay and will be giving that a go.  Paypal customer services are a nightmare, so any other option can only be an improvement.  I have returned to just having the paypal app on there and a couple of orders have come in (plus a lot of customers look like they have been looping too), so I guess I'll just have to hope it isn't long before WorldPay is up and running.

In the meantime, can anyone tell me where the option for 'guest checkout' is changed.  Mine is currently set up to force everyone to register on the site.

Thank you

 

The error message that is rep'd (and I had my partner try this from another location) is:

Things don't appear to be working at the moment. Please try again later.   and then the 'return to merchant' button.

 


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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14 hours ago, zefeena said:

Things don't appear to be working at the moment. Please try again later

This is one of those unhelpfully generic error messages. However, it's usually a problem with the data that the site is sending to paypal and probably lies in the configuration of paypal on your site or a coding change to the checkout pages.

If you are implementing Worldpay you should be aware that the standard payment module issued with osc doesn't bring customers back to your checkout if they cancel during payment. This version does that and a few extra bits: https://apps.oscommerce.com/brAIY&worldpay-hosted-payments-extended


For a new install or if your store isn't mobile-friendly, get the community-supported responsive osCommerce (2.3.4.1 CE) here: https://github.com/gburton/osCommerce-234-bootstrap/archive/master.zip

Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x

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3 hours ago, BrockleyJohn said:

If you are implementing Worldpay you should be aware that the standard payment module issued with osc doesn't bring customers back to your checkout if they cancel during payment. This version does that and a few extra bits: https://apps.oscommerce.com/brAIY&worldpay-hosted-payments-extended

Hi, John.  I have applied to Worldpay and added the add on as above.  I simply wet through all the files and overwrote any that were already existing and added any new ones, I presume that is correct.  I'm now seeing this (don't recall there being the yellow box before)  Does this look correct?  I'm trying to get everything in place for when Worldpay set me up.  As for Paypal settings, it may well be that I have something wrong, but some orders go through, some don't, some go through after clearly the customer as made numerous attempts - but of course, many will give up after the first 1 or two tries.  I'm also considering inpay for bank transfers, but when I click through to their website cannot see any way to sign up - is this a method you'd recommend - im trying to cover all my bases here! thank you for your input, its very much appreciated.  Kellie

5ae44b4d68095_ScreenShot2018-04-28at11_16_37.png.9ccb4daa62269c75962c24cdcdc6ef45.png

 


Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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Yeah, it's telling you it won't work till you put the settings in. You'll get those from the Worldpay merchant account when you have one.

They won't approve your account to go live until you've successfully run a test transaction and also will check your site for some other things you have to do. You can get ahead on this by checking it through now. See http://support.worldpay.com/support/kb/bg/pdf/181450-compliance-f.pdf


For a new install or if your store isn't mobile-friendly, get the community-supported responsive osCommerce (2.3.4.1 CE) here: https://github.com/gburton/osCommerce-234-bootstrap/archive/master.zip

Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x

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I have just updated the PayPal app, and when testing got the failed and failed message. I contacted my host who checked and everything should have worked.

I eventually found this post and uploaded the paypal.com.crt file from this tread and everything now seems to be working as it should. All the time though I could get my account balance, so was not too worried, but just wanted everything to work. Its a shame that someone cant update the latest app with this corrected file.

Thanks again for this post as it helped.


REMEMBER BACKUP, BACKUP AND BACKUP

Before installing the official version of oscommerce first look at a responsive version here

It's very easy to over complicate what are simple things in life

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Paypal Cert was updated in CE thanks to @BrockleyJohn

 


This is a signature that appears on all my posts.  
IF YOU MAKE A POST REQUESTING HELP...please state the exact version
of osCommerce that you are using. THANKS

 
Get the latest current code (community-supported responsive 2.3.4.1BS Edge) here

 

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A note to anyone trying to get the removal of a paypal account limitation for non-compliance with TLS1.2 - check that your IPNs are going where you think.

A couple of weeks ago, when it dawned on a client that the emails they've been getting from Paypal were not phishing but something they needed to act on, I fixed their site to force TLS1.2

I set up sandbox accounts, pointed the system at the sandbox and ran through a transaction and ipn proving it's  compliant, pointed it back at live again.

However, they kept getting warnings (which were ignored again) and the account was limited on 1 July.

It transpired that the IPN url in their live paypal account was still pointing at an old domain from years ago (still up and trying to process them!) which doesn't support TLS1.2. They had not noticed their current system was not getting the IPNs.


For a new install or if your store isn't mobile-friendly, get the community-supported responsive osCommerce (2.3.4.1 CE) here: https://github.com/gburton/osCommerce-234-bootstrap/archive/master.zip

Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x

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4 hours ago, BrockleyJohn said:

It transpired that the IPN url in their live paypal account was still pointing at an old domain from years ago (still up and trying to process them!)

Wow! :wacko:


Let's make things easier for new osCommerce users http://forums.oscommerce.com/topic/402638-discussion-about-hard-coded-database-tables/?p=1718900  Getting there with osCommerce 2.4! :thumbsup:

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9 hours ago, frankl said:

Wow! :wacko:

yeah, that I had to share


For a new install or if your store isn't mobile-friendly, get the community-supported responsive osCommerce (2.3.4.1 CE) here: https://github.com/gburton/osCommerce-234-bootstrap/archive/master.zip

Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x

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21 hours ago, 14steve14 said:

I eventually found this post and uploaded the paypal.com.crt file from this tread and everything now seems to be working as it should.

I just found this thread too. testing for TLS1.2 is now successful.

Thanks

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