Jump to content
Latest News: (loading..)

Recommended Posts

This is the support thread for the Customer Service Portal  https://apps.oscommerce.com/xihXD&customer-service-portal

The primary goal of the Customer Support Portal is to allow osCommerce shop owners to allow their employees to work on order fulfillment and customer support inquiries without having to allow direct admin access. Additionally it serves as a full fledged order placement system that will work with a shops existing payment methods, as well as a couple of new payment modules that could be useful in case alternate means of payment processing are desired, or in person cash sales are needed.

The Customer Support Portal also allows  a true guest checkout option. No customer is created if this option is used. All customer information is stored only in the actual order information. There is a quick link in the Customer Portal Header menu that allows guest orders to be viewed separately from the rest of the store orders. Please note that in the ht_customer_service module settings there is an email field to fill out, by default it uses the store owners set email address. This email is used for certain functions within the Customer Service Portal, such as a placeholder email in guest account creation. It will always be populated on the guest customers information field, just to skip the additional step of gathering an email address from a guest.

Whenever done with guest accounts, or even logging into an existing customers account always go back to the dashboard. This resets the session for that particular customer. If you are in a customers account, then you have to take on a session allowing you to access their info, the dashboard kills any sessions that are not related directly to you the customer service agent.

If you are using the cash payment option, you will need to adjust the sort order of you order total module sp that the order totals and cash back amounts are computed correctly.

 

Helpful Videos:

https://www.youtube.com/watch?v=cwaid91cp1A&feature=youtu.be

https://www.youtube.com/watch?v=dLgiD1FoTj4&feature=youtu.be

 

Known issues:

This plugin has been used in working shops for a number of years and proven to be stable. There are howver 2 issues I am aware of.

1) If a product in the cart has attributes, the update quantity field wont work properly. If a different quantity is desired, just delete it and add the correct quantity from the product listing itself.

2) I have not noticed this until testing on PHP 7.0, when using the cash payment option, the update button needs to be clicked twice.

 

Feel free to post with comments or suggestions.


Follow the community build:

BS3 to osCommerce Responsive from the Get Go!

Check out the new construction:

Admin Gone to Total BS!

Share this post


Link to post
Share on other sites

Hi G.L. Looks really nice. Thanks!
Just installed and testing on BS Edge (August 2017), on Wamp Server. Issues I found:
· I needed to change everywhere from DIR_WS_INCLUDES to "includes/.. etc.". The same with CLASSES, IMAGES, etc.
· The file admin/includes/classes/http_client.php was missing. If I'm not wrong, it is not part of the last BS Edge version. Taken and added from previous Osc versions.
· In php7 (v. 7.0.10), when clicking on Customers or Orders nothing happens, and the same when refreshing. It works if I delete in the URL the oscid (i.e ?osCsid=irl141pd59dngrhurivgsbh520). On the other hand, under php5 (v. 5.6.25) it works properly.
· I remeber that I also had to change/correct something in Invoice and Packing Slip files. Sorry, but now I don't remember what.

I'll continue testing it, and if you wnat, I'll be telling you what I find on it.

Again, thanks!


Shopowner, not coder, experienced copypaster  :D

Share this post


Link to post
Share on other sites
13 minutes ago, TITO4 said:

Hi G.L. Looks really nice. Thanks!
Just installed and testing on BS Edge (August 2017), on Wamp Server. Issues I found:
· I needed to change everywhere from DIR_WS_INCLUDES to "includes/.. etc.". The same with CLASSES, IMAGES, etc.
· The file admin/includes/classes/http_client.php was missing. If I'm not wrong, it is not part of the last BS Edge version. Taken and added from previous Osc versions.
· In php7 (v. 7.0.10), when clicking on Customers or Orders nothing happens, and the same when refreshing. It works if I delete in the URL the oscid (i.e ?osCsid=irl141pd59dngrhurivgsbh520). On the other hand, under php5 (v. 5.6.25) it works properly.
· I remeber that I also had to change/correct something in Invoice and Packing Slip files. Sorry, but now I don't remember what.

I'll continue testing it, and if you wnat, I'll be telling you what I find on it.

Again, thanks!

Ahhh, yes.. forgot about those changes for the BS edition - my most recent testing was on the standard 2.3.4.1 download. I'll make changes and update. Thanks for the feedback.


Follow the community build:

BS3 to osCommerce Responsive from the Get Go!

Check out the new construction:

Admin Gone to Total BS!

Share this post


Link to post
Share on other sites
3 hours ago, TITO4 said:

· The file admin/includes/classes/http_client.php was missing. If I'm not wrong, it is not part of the last BS Edge version. Taken and added from previous Osc versions

Just searched around on this file and it appears that it was only being used with USPS module, and it's outdated as well, so it was removed from the BS version.


Follow the community build:

BS3 to osCommerce Responsive from the Get Go!

Check out the new construction:

Admin Gone to Total BS!

Share this post


Link to post
Share on other sites

I'm getting:

PHP Parse error:  syntax error, unexpected '''' (T_CONSTANT_ENCAPSED_STRING) in /home/user/public_html/includes/modules/header_tags/ht_customer_service.php on line 103

tep_redirect(tep_href_link('account.php' '', 'SSL'));

perhaps should be

tep_redirect(tep_href_link('account.php', '', 'SSL'));

?

Adding the comma made it work fore me.


Let's make things easier for new osCommerce users http://forums.oscommerce.com/topic/402638-discussion-about-hard-coded-database-tables/?p=1718900  Getting there with osCommerce 2.4! :thumbsup:

Share this post


Link to post
Share on other sites

New update addressing errors here uploaded.

Another update will come addressing specials price. The price does show as special while in the cart, just not in the product listing.

 


Follow the community build:

BS3 to osCommerce Responsive from the Get Go!

Check out the new construction:

Admin Gone to Total BS!

Share this post


Link to post
Share on other sites

Just noting a couple of errors...

in #scModal

<input type="email" name="user_email" required aria-required="true" placeholder="Search..." class="form-control" class="form-control"/>

In #osModal

<input type="text" name="oID" required aria-required="true" placeholder="Search..." class="form-control" class="form-control"/>

in #csModal

<input type="text" name="search" required aria-required="true" placeholder="Search..." class="form-control" class="form-control"/>

All pages are missing (includes/modules/header_tags/customer_service/template_top.php)

<!DOCTYPE html>

 

Edited by mattjt83
spelling

Matt

Share this post


Link to post
Share on other sites

Found a typo in includes/modules/header_tags/customer_service/template_top.php

<div class="alert-message alert-message-succss">

Assuming it should be

<div class="alert-message alert-message-success">

 


Matt

Share this post


Link to post
Share on other sites

Typo in includes/modules/header_tags/customer_service/modules/bstour/dashboard.js

{
        element: ".tour-step.dashboard-outro",
        orphan: true,
		backdrop: true,
        title: "Dashboard Complete!",
        content: "Congratulations! You finished the dashboard tour. Perform any action to take another tour and learn about it. When you complete all the tours, ask an adminstrtor to switch it off for your account."
}

Should be

{
        element: ".tour-step.dashboard-outro",
        orphan: true,
		backdrop: true,
        title: "Dashboard Complete!",
        content: "Congratulations! You finished the dashboard tour. Perform any action to take another tour and learn about it. When you complete all the tours, ask an administrator to switch it off for your account."
}

 


Matt

Share this post


Link to post
Share on other sites

Emails sent out when an order is created have the following defines missing:

EMAIL_TEXT_PRODUCTS

EMAIL_TEXT_DELIVERY_ADDRESS

EMAIL_TEXT_BILLING_ADDRESS

EMAIL_TEXT_PAYMENT_METHOD


Let's make things easier for new osCommerce users http://forums.oscommerce.com/topic/402638-discussion-about-hard-coded-database-tables/?p=1718900  Getting there with osCommerce 2.4! :thumbsup:

Share this post


Link to post
Share on other sites

Hi again,

In  cs_invoice.php and cs_packingslip.php, at the end of the file, change the line with DIR_WS_INCLUDES to 

<?php require('includes/application_bottom.php'); ?>


Shopowner, not coder, experienced copypaster  :D

Share this post


Link to post
Share on other sites

Hi everyone, thanks for the input thus far, I probably rushed into getting it ready for the BS Community edition, and overlooked a few things. If anyone is using the standard 2.3.XX download, use the first version I uploaded, should be fine.

I'll make more changes and upload, I've been n the middle of a move, so this was my first chance back online since the last time I posted.

As for the GitHub recommendation, I have been thinking of that too, so expect to see a repo soon.

Existing order editing - this doesn't do that - but if there's enough interest it could.


Follow the community build:

BS3 to osCommerce Responsive from the Get Go!

Check out the new construction:

Admin Gone to Total BS!

Share this post


Link to post
Share on other sites
27 minutes ago, GLWalker said:

Existing order editing - this doesn't do that - but if there's enough interest it could.

HUGE! interest here.

osC lacks a good order editor that is simple coded and not cluttered with unused old code.

Edited by Tsimi

When you ask for help/support:

  • Always state your osCommerce version
  • If possible, list up installed add-ons
  • 3rd party templates are not supported in the forum

Latest osC: osCommerce CE (Community Edition aka. v2.3.4.1 Frozen)

 

Share this post


Link to post
Share on other sites

Great contrib, a couple of issues though:

The prices shown while creating / updating an order are pre-Tax, even though we have tax applied to website prices.
It is standard practice (for us) to give totals, not ex-VAT / un-taxed amounts so this could be an issue when describing orders direct.
Is it an idea to update the files to respect OsC Tax settings, or better yet show both?

Secondly, on the latest version of OsC BS I found admin/cs_agents.php wasn't fully hard coded and so didn't work without the version compatibility addons for Bootstrap, and the extra line inserted of:  "require('includes/filenames.php'); "

As security considerations, would be a good idea to instruct for updating sitemaps and robots.txt files? And maybe even to set the customer_service.php file and relevant cs_ files and .htpasswd_customer_service files etc into a separate directory? This may help immensly with IP-traps and the like, as well as robots and sitemaps.

Great addon, love the simplicity. When we first use it in the wild will be sure to donate - thank you.

Share this post


Link to post
Share on other sites

Missing tour file

includes/modules/header_tags/customer_service/modules/bstour/orders.js


No longer giving free advice. Please place deposit in meter slot provided.  Individual: [=] SME: [==] Corporation: [===]
If deposit does not fit one of the slots provided then you are asking too much! :P


Support The Project
Documentation/Knowledgebase/Discussions
 

Share this post


Link to post
Share on other sites

missing tour file

/includes/modules/header_tags/customer_service/modules/bstour/customers.js


No longer giving free advice. Please place deposit in meter slot provided.  Individual: [=] SME: [==] Corporation: [===]
If deposit does not fit one of the slots provided then you are asking too much! :P


Support The Project
Documentation/Knowledgebase/Discussions
 

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×