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Getting 500 Error when trying to log into admin


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I'm completely new to osCommerce and am trying to help a client out. Among other issues that they are having is that when we try to log into the admin panel, /admin/ we're getting a 500 error. I'm not sure what to do about this or where to even start to figure it out. I am happy to give any information necessary to help solve this. If anyone could help, I would really really appreciate it!

 

Thank you so much!
 

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Many things can cause that error. The easy way, if the host is a good one, is to ask them what the error is. If that isn't possible, see if there is an error_log file in the admin directory. If there is, it may contain the reason for the failure. You can also try removing the .htaccess file in the admin directory to see if the problem goes away. If it does, then that file has an invalid path or some other problem. It needs to be added back in or the admin may not be secure/

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500 Internal Server Error is a general http status code that signifies that something has gone wrong on the server but the server could not be more specific on what the exact problem is. I stumbled upon this blog post https://www.1and1.com/cloud-community/learn/web-server/server-management/how-to-fix-http-error-code-500-internal-server-error/ that gives you the solution to fixing the error. I found it quite useful. You might want to have a look!

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  • 2 weeks later...

There are many things which can cause a 500 error, beyond the list given by Sofia. Is this a new installation, or was it working before? Did the host just upgrade their server software? There are a number of obsolete commands in .htaccess files, such as php_value, php_flag, and options, that will cause 500 errors on many systems (and osC still suggests that they be used!). Take a look at http://www.catskilltech.com/FreeSW/faqs/index.html#err500 for a list of more errors.

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