hyepo Posted November 7, 2016 Share Posted November 7, 2016 Hello all. last week on nov 2nd, i received my last CC email for "order Process"... since then I've had several orders on my site but now i am no longer getting emails.. nor are customers getting the welcome email for setting up new accounts... nor are they getting order updates that I use to let customers know the process and shipping of their order from admin panel. (btw: the "contact us" email form does work). I have researched and read the previous forum comments and none of that solves my issue. i have called my hosting company and they assure me that no changes were made to the email server. They did suggest that we change the subject line when a new order is place from "Order Process" to something else as this was flagged as a typical "spam" subject line... but that I doubt (even if i knew where to change the subject line) would do anyting since the new account email doesn't send anymore either.. everything had been working perfectly until Nov 3rd. I AM STUMPED thank you in advance for any help and/or suggestions Link to comment Share on other sites More sharing options...
hyepo Posted November 7, 2016 Author Share Posted November 7, 2016 Installed Version: osCommerce Online Merchant v2.3.4 Link to comment Share on other sites More sharing options...
hyepo Posted November 7, 2016 Author Share Posted November 7, 2016 It seems that only the New Account "Welcome" email, "Order Process" and "Order Update" (from within the Admin area) emails are not working. the Contact us form on the website does work as does "send mail" to individual customer via Admin/ tools area This was working just fine last week and had been for a couple of years... all of a sudden it stops... driving me nuts because I have no idea what to do next since the hosting company verified no changes to the email server or spam filter. Link to comment Share on other sites More sharing options...
♥kymation Posted November 8, 2016 Share Posted November 8, 2016 Ask you host what they changed on the web server. Code doesn't just magically stop working. It stops because somebody changed something. If you made a change, reverse it. If you didn't make a change, your host did. Regards Jim See my profile for a list of my addons and ways to get support. Link to comment Share on other sites More sharing options...
hyepo Posted November 10, 2016 Author Share Posted November 10, 2016 Ask you host what they changed on the web server. Code doesn't just magically stop working. It stops because somebody changed something. If you made a change, reverse it. If you didn't make a change, your host did. Regards Jim Hi Jim... i did not make any changes... was working fine on 11/2.. since then no emails to customers upon ordering nor duplicate emails to me as was before. Talked to GoDaddy... they assure me that no changes have been made to the hosting server or the email server. I am at a LOSS. What other suggestions? The email account does send and receive.... the higher level tech said he tested the server and email.. both check out with no errors. I too do not know how code will simply stop working because I know it does not simply stop working... Any thoughts on how to run tests? the host is of no additional help. thank you all in advance Link to comment Share on other sites More sharing options...
♥kymation Posted November 10, 2016 Share Posted November 10, 2016 It could be that you were hacked, but I doubt it. The symptoms point to a change by the host. If they won't help, you may need to find a new host. Regards Jim See my profile for a list of my addons and ways to get support. Link to comment Share on other sites More sharing options...
♥14steve14 Posted November 10, 2016 Share Posted November 10, 2016 I had a similar problem when my hosts increased security, but told me they changed nothing. Have you looked in your emails junk mail folder. I had to log in to my cpanel page to see them. There was a message about the email headers and an email address security problem. It was flagging all emails sent from the same hosts and the recipient or something like that. ie your website sending to sales@your website. There are a few posts here including one I posted. Try changing the email address that you send the cc emails to. REMEMBER BACKUP, BACKUP AND BACKUP Link to comment Share on other sites More sharing options...
hyepo Posted November 10, 2016 Author Share Posted November 10, 2016 Thanks for the replies...luckily GoDaddy is big enough that you just keep calling back until you stop getting wrong answers... in this case that is "its the app, not us". So it turns out that the default osC subject when sending order info and updates to customers (or CC'ing admin) is now being flagged by the security software that polices the email servers... "Order Process" will no longer be allowed to be sent on the GoDaddy platform apparently. I figured this out myself while on hold for one of their "specialists" to check my system... LOL. I simply went to the Tools/Email in admin and sent myself an email with subject line TEST.. it came trough just fine... then I send myself an email with subject Order Process and still have yet to receive this... I told the rep I was on with at the hosting co while we both waited for the specialist to report back... and then I could hear her typing what I was telling her... that is when the specialist came back with essentially what I just said... long story short... i cannot use "Order Process" as the subject in the emails... SOOOOOOO where do I go and change the subject of those emails? Not in the Admin Panel.... i assume its hard-coded somewhere.... thanks again Pete Link to comment Share on other sites More sharing options...
Dan Cole Posted November 10, 2016 Share Posted November 10, 2016 @@hyepo Have a look in the language file checkout_process.php Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
♥kymation Posted November 10, 2016 Share Posted November 10, 2016 Their security software is probably automated, so whatever title you set is likely to get added to their ban list after enough repetitions. A possible workaround is to add the customer's name to the title. Post back here if this happens and I'll give you the code to change. Regards Jim See my profile for a list of my addons and ways to get support. Link to comment Share on other sites More sharing options...
hyepo Posted November 10, 2016 Author Share Posted November 10, 2016 well that worked... so far (will keep an eye on if need that code).... I updated both the checkout_process.php (language file) and the orders.php (in the admin language file)... we'l see how long that works for... LOL thanks everyone... i am very grateful for this forum... obviously better willingness to help than Go Daddy folks... cheers! Pete Link to comment Share on other sites More sharing options...
jan66666 Posted December 13, 2016 Share Posted December 13, 2016 i have the Excact same problem with my shop :( just started yesterday really annoying.. Im hosted at Domainpeople.... i DID try to alter the checkout_process.php (language file) and the orders.php (in the admin language file). BUT it did´nt have any effect im afraid... could you perhaps post the code needed and Ill try with that ? Thank you very much in advance :) Jan Link to comment Share on other sites More sharing options...
Dan Cole Posted December 14, 2016 Share Posted December 14, 2016 Jan...can you give a little more detail... 1. Are you having trouble with the delivery of all emails being sent from the shop or just Order Process emails? 2. What change did you make to checkout_process.php to try to fix it....what did you set the default email subject to? 3. Has your host made any changes recently? Can you host see the emails sitting in the que? 4. What version of osC are you running etc. 5. Have you checked your spam folders. Provide as much information as you can and maybe someone can help... Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
ecommunlimited Posted December 14, 2016 Share Posted December 14, 2016 @@hyepo A couple of weeks back I had an issue with emails and I solved it. The passwd file in the etc/my_domain_name folder had a permission change after my mouse went haywire on me. It should be set to 644. If it's set below that you can have problems. It's just a thought and worth a look. Take care Bill Link to comment Share on other sites More sharing options...
jan66666 Posted December 15, 2016 Share Posted December 15, 2016 Hi Again. Its ONLY the order emails not being send quite suddenly and my host says they didnt change anything. i can receive emails and also send individual emails to any customer . I changed the email subject only and set it to : "Thanks for the order" We cannot see any emails in que. Spam folders checked naturally. Also tried to change the "extra order emails" to another email address with no result. Link to comment Share on other sites More sharing options...
Dan Cole Posted December 15, 2016 Share Posted December 15, 2016 @@jan66666 More questions.... 1. I gather you are sending extra emails so that you receive a copy. Does the customer receive their copy? 2. Have you added the Return Path as discussed in this thread? http://www.oscommerce.com/forums/topic/397929-email-return-path/?p=1704595 Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
jan66666 Posted December 15, 2016 Share Posted December 15, 2016 ya im sending extra emails to my self. Customer DO get the order confirmation emails And no i have NOT implemented the return path -its new to me. just to clarify its ONLY me who does NOT get the extra emails - which i use when im not in front of the screen to see if any new orders . Jan Link to comment Share on other sites More sharing options...
jan66666 Posted December 15, 2016 Share Posted December 15, 2016 forgot i only use ONE email so the returnpath should be the same i dont have many diff. email addresses only ONE for all. Link to comment Share on other sites More sharing options...
Dan Cole Posted December 15, 2016 Share Posted December 15, 2016 @@jan66666 Try adding the Return Path....osC does not set it by default and your email host might now be trashing email without a Return Path so it doesn't reach you or or spam filter...it is a common issue and might well be your issue...if not, it will at least eliminate one more possibility. Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
jan66666 Posted December 15, 2016 Share Posted December 15, 2016 ya ill try that where do i find it ? i mean is it a DB change or where do i change ? Link to comment Share on other sites More sharing options...
Dan Cole Posted December 15, 2016 Share Posted December 15, 2016 @@jan66666 Have a look at the add on mentioned in the first post of the thread I provided the link to in my post above. Wow...hopefully there are no grammar police here. Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
jan66666 Posted December 19, 2016 Share Posted December 19, 2016 Gentlemen. Im sorry to inform that NONE of the above did the trick :( I have changed the email return path and as mentioned before the 2 files reg. the email subject. Today 4 out of 6 orders was OK - but 2 orders did not "trigger" the send a copy email to admin. Its really strange and as mentioned it started all by itself - i did not change anything in my shop. But thank you very much for super support - i guess i will give up on this. merry xmas to all. :christmas_tree: :snowman: :christmas_tree: Link to comment Share on other sites More sharing options...
James33 Posted December 19, 2016 Share Posted December 19, 2016 Ya I had the same problem thanks for all the information guys!!! Link to comment Share on other sites More sharing options...
Dan Cole Posted December 19, 2016 Share Posted December 19, 2016 Ya I had the same problem thanks for all the information guys!!! Care to tell us how you fixed it? Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
jan66666 Posted December 29, 2016 Share Posted December 29, 2016 hi again. Now i just looked in my servers mail quarantine and found MANY many emails there with this error on all from the extra ordermails it says : GENVIA <MISSING_MAILBOX@SYNTAX_ERROR> its in the TO box - meaning to me... this i have NOT seen before and probably came after altering the return path... sigh... i mean how hard can it be to figure out to make this function ? is there some where i can just WRITE the email not in some code where it has to fetc it somewhere but just a PLAIN email....? please help me out here ?? :) Link to comment Share on other sites More sharing options...
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