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Mort-lemur

Paypal Express - Shipping (again)

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I have had this problem since upgrading to 2.3.4 and using paypal express, and I just cant seem to solve it, so any help would be appreciated.

 

The problem is as follows (and Im sure others must have this problem).

 

A customer will try to purchase something, hit paypal express, BUT they have not got a valid county registered on their paypal account (my shipping module - MGZMTS - uses county as the shipping ones) and they get the error "sorry we do not deliver to your address"

 

So they then set up an account on the store and register their full address, then they hit the paypal button again and because they do not have a county on paypal again the transaction fails - by now the customer has left or will send me an Irate email asking why I dont deliver to their address....

 

The address stored on paypal always overrides the address stored on the store - so unless they correct their paypal address there is no way out of this problem. I have tried adding little messages near all the paypal buttons advising of the requirement for a complete paypl address, but I still encounter this a few times per week.

 

Is there nothing built into the express module to allow the store address to be used if the paypal address is incomplete?

 

Many Thanks


Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.

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hmmm zero replies - which is ok, but zero views? how odd........


Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.

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Mort-lemur,

 

I wish I had the knowledge to help you and myself with the same issue. I've also posted questions on other subjects and received only the sound of crickets as a reply.

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Don't use the module but maybe you can change the mesage presented to the customer explaining they may have to check if the paypal address matches...

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Paypal should generate a new address if its not exist in Paypal account. What posted variables do you see in PayPal App log?


:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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@@DAVID3733

If you have the paypal app installed the log is linked to in your admin. Click the link. If you dont have a link, I expect you dont have the app installed.


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If you go onto Paypal you can create a new address without a county whatsoever

 

My UK website requires shipping by county for a number of reasons

 

If Paypal allow people to create accounts in UK without County specified then there is not a lot i can do aboutt that

 

Either i take Paypal express off, which i am loathe to do or have to out up with it

 

The only saving grace is that the Paypal express module has its own language file so a bespoke message can be put on the failed shipping address page aimed at Paypal users only asking them to create a new address


David

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Posted · Hidden by tgely, May 7, 2016 - not relevant post
Hidden by tgely, May 7, 2016 - not relevant post

@@Mort-lemur, @@DAVID3733 did you see this fix?

 

http://forums.oscommerce.com/tracker/issue-1219-paypal-app-express-checkout-by-greasemonkey/

 

is it help?

 

catalog\ext\modules\payment\paypal\express.php

 

change:
 

          $ship_country = tep_db_prepare_input($appPayPalEcResult['SHIPTOCOUNTRY']);

to:

          $ship_country = tep_db_prepare_input($appPayPalEcResult['SHIPTOCOUNTRYCODE']);

:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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I have had this problem since upgrading to 2.3.4 and using paypal express, and I just cant seem to solve it, so any help would be appreciated.

 

The problem is as follows (and Im sure others must have this problem).

 

A customer will try to purchase something, hit paypal express, BUT they have not got a valid county registered on their paypal account (my shipping module - MGZMTS - uses county as the shipping ones) and they get the error "sorry we do not deliver to your address"

 

So they then set up an account on the store and register their full address, then they hit the paypal button again and because they do not have a county on paypal again the transaction fails - by now the customer has left or will send me an Irate email asking why I dont deliver to their address....

 

The address stored on paypal always overrides the address stored on the store - so unless they correct their paypal address there is no way out of this problem. I have tried adding little messages near all the paypal buttons advising of the requirement for a complete paypl address, but I still encounter this a few times per week.

 

Is there nothing built into the express module to allow the store address to be used if the paypal address is incomplete?

 

Many Thanks

 

Could you give the error log parameters?


:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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