Impact1 Posted October 22, 2015 Share Posted October 22, 2015 Hi, We have an installation of v2.3.4 that has been modified for the customer. They are getting an error that we can't replicate and I wondered if anyone else had ever encountered it? On clicking a main navigation item, the sub navigation appears, when they select the sub navigation item the browser appears to try and download something rather than open the page (screenshot attached) We thought it was isolated to Chrome and/or just one user having issues, but now the customer has experienced it whilst using IE on another co-workers terminal. We have tried on different versions of Firefox, IE and Chrome and can't replicate it. Has anyone come across this before, and do you know how we can fix it? Thanks in advance. Link to comment Share on other sites More sharing options...
MrPhil Posted October 22, 2015 Share Posted October 22, 2015 Screenshot? What kind of modifications? If this is a live site, can you give us the URL? Trying to download a file on a link usually means it's not a standard PHP file -- check that you didn't mess up a file extension. Sometimes all PHP files (.php) do this, when the server is misconfigured, but your other .php files are OK? Link to comment Share on other sites More sharing options...
Impact1 Posted October 23, 2015 Author Share Posted October 23, 2015 Hi, sorry new to this forum. I did attach a screenshot to the first post, but for some reason it hasn't shown up? I cant see a way to attach it now? The live site is www.phoenix-direct.co.uk when the customer clicks on one of the top nav items, then clicks a sub nav item they get a box appear bottom left on their browser saying it's starting a download. So for example the customer hovers over 'Tech' then selects 'Laptop Accessories' and it doesn't take them to the page, but starts the download process. The link to the page is this: http://www.phoenix-direct.co.uk/laptop-accessories-c-8588_17615.html It works fine for us in all browsers, but they keep getting the download?? Link to comment Share on other sites More sharing options...
Dan Cole Posted October 23, 2015 Share Posted October 23, 2015 @@Impact1 Worked okay for me using FireFox and the example you indicated. Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
♥John W Posted October 23, 2015 Share Posted October 23, 2015 Worked fine for me too. I clicked around and no problems. Also using Firefox. Fine in Chrome too. I'm not really a dog. Link to comment Share on other sites More sharing options...
burt Posted October 23, 2015 Share Posted October 23, 2015 You have analytics installed, so show the client that everyone other than them is fine. Link to comment Share on other sites More sharing options...
MrPhil Posted October 24, 2015 Share Posted October 24, 2015 Sorry, works OK for me in FF and Chrome. Any chance that an older version of site pages did downloads on those links, and you still have them cached in your browser? Try a Ctrl+F5 to force a complete reload of a page, and see if it still tries downloading on the links. Link to comment Share on other sites More sharing options...
Impact1 Posted October 27, 2015 Author Share Posted October 27, 2015 Thanks all - we can't get it to do it either so have to just hope it's only the clients machines :wacko: Link to comment Share on other sites More sharing options...
MrPhil Posted October 29, 2015 Share Posted October 29, 2015 If the customer's machines were used for development and/or testing of earlier versions, did any of those versions include downloadable links? If so, they may still be cached. If clearing the cache or using Ctrl+F5 to force a reload doesn't help, then it's something else. At least insist that the customer clear the cache/force reload if they haven't done so already. Link to comment Share on other sites More sharing options...
edfaught Posted December 13, 2016 Share Posted December 13, 2016 I have duplicated/ run into this problem myself. Using Chrome Version 55.0.2883.87 m and osCommerce Online Merchant v2.3.4 with Bootstrap. Live site: https://nationalvnwarmuseum.c9.ixsecure.com/giftshop/ Clicking on any "Buy" button invokes a download instead of rendering the page. Works fine for me using Firefox. I tried clearing the cache to no avail... Link to comment Share on other sites More sharing options...
♥John W Posted December 13, 2016 Share Posted December 13, 2016 Nope, works fine for me with Chrome Version 55.0.2883.87 on Win 7. I'm not really a dog. Link to comment Share on other sites More sharing options...
frankl Posted December 20, 2016 Share Posted December 20, 2016 @@edfaught Works fine for me, Chrome Version 55.0.2883.87 m on Windows 10. osCommerce user since 2003! Link to comment Share on other sites More sharing options...
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