Guest Posted April 16, 2003 Share Posted April 16, 2003 I did the changes mentioned above to fix returning a quantity greater then one, and having the correct total show up. The files edited were: /catalog/return_product.php /catalog/include/modules/return_track.php /admin/returns_invoice.php The problem still persists in the following areas: 1. Customer tracks an order and now the total price in the return is $0.00 2. In Admin - Returned Products - Edit - Both "Total (ex)" and "Total (inc)" are way off as before. 3. In Admin - Returned Products - Invoice - "Total (ex)" is way off. Then again maybe it is suppose to be, as I am not sure what the difference is in Total(ex) and Total(inc) Any ideas? Quote Link to comment Share on other sites More sharing options...
Guest Posted April 17, 2003 Share Posted April 17, 2003 Paul, Try changing this: 'exchange_id' => $orders_products['products_exchanged_id'], To this with the semi-colon at the end of the array: 'exchange_id' => $orders_products['products_exchanged_id']; Quote Link to comment Share on other sites More sharing options...
Guest Posted April 17, 2003 Share Posted April 17, 2003 Thanks justin it seems to have worked but i get another error at the bottom HEADING_ORDER_HISTORY 1054 - Unknown column 'osh.comments' in 'field list' select os.orders_status_name, osh.date_added, osh.comments from orders_status os, orders_status_history osh where osh.orders_id = '3' and osh.orders_status_id = os.orders_status_id and os.language_id = '1' order by osh.date_added [TEP STOP] Not sure what that is........ Another problem and this is just using it, is the product name box....ive tried putting the name and the quantity but keep getting an error Any help woule be appreciated. Regards Paul Roy Quote Link to comment Share on other sites More sharing options...
Guest Posted April 17, 2003 Share Posted April 17, 2003 God knows what ive done, i get the blinkng thing working, try to tweak a couple of things and now i get this when i click on track returns and a 404 when i click track in order history..................... Warning: main(includes/languages/english/FILENAME_RETURN) [function.main]: failed to create stream: No such file or directory in /home/domecomp/public_html/shop/returns_track.php on line 46 Fatal error: main() [function.main]: Failed opening required 'includes/languages/english/FILENAME_RETURN' (include_path='') in /home/domecomp/public_html/shop/returns_track.php on line 46 This contribution is rather testing!!! Thanks in advance Paul Quote Link to comment Share on other sites More sharing options...
Guest Posted April 18, 2003 Share Posted April 18, 2003 Hi This is a great contribution, taken a while to iron a few problems out but the end result is great. :D Its working pretty smoothly now except for one small thing, I don't seem to be able set a default value for the returns status, the option to select the default shows up, it just doesnt seem to have any effect on the setting. At the moment I don't have a default meaning that I can only find new RMA's by scanning through all of them to see if theres a new one instead of being able to seperate the new RMA's as the default setting e.g Pending or Awaiting Processing etc. I've checked on the other options within the mod such as return methods and return reasons and the default setting work fine Anyone have any ideas as to what the problem could be, do you think this is more likely to be a database problem or a code problem :?: Any suggestions would be great Thanks Andy Quote Link to comment Share on other sites More sharing options...
puddled Posted April 18, 2003 Share Posted April 18, 2003 Hi Andy, Thats is caused by a db error, If you look through your configuration table for the following value using something like phpmyadmin DEFAULT_RETURN_STATUS_ID and change it to DEFAULT_RETURNS_STATUS_ID everthing should then work Quote Instant idiot......Just add mud !! Link to comment Share on other sites More sharing options...
CC Posted April 18, 2003 Share Posted April 18, 2003 A big up to Dave for this ecellent addition to OSC! :bigups: I hope you have all considered donations where credit is due. :wink: I am sure it wouldn't go amiss. CC. Quote Link to comment Share on other sites More sharing options...
Guest Posted April 18, 2003 Share Posted April 18, 2003 Hi David Thanks that corrected the problem, and thanks again for a great contribution, not only that but you've offered some great backup for those having a few problems, myself included A great contribution and one which I hope gets considered for integration into the next release of the core code, I think it would benefit a lot of people. Thanks again :D Andy Quote Link to comment Share on other sites More sharing options...
Elementbuch.de Posted April 19, 2003 Share Posted April 19, 2003 Hi, i want to use this helpful contribution in english and german. But it seems that there are some files which are not written for multiple languages, e.g. the returns_track.php. So i make definitions in the languages files and put a code like this in the table: <?php echo RMA_NUMMER_ANFORDERUNG; ?> But this code is only working above the table, but not IN the table. Could please somebody tell me why? Is it planned to write this contribution in fully multiple language use? Best regards, Harald Quote Link to comment Share on other sites More sharing options...
Guest Posted April 22, 2003 Share Posted April 22, 2003 Hi! For some reason...when i try to return products, the price in the return section is 0.00 instead of the actual price $7.00.... please help. Quote Link to comment Share on other sites More sharing options...
Guest Posted April 24, 2003 Share Posted April 24, 2003 It shows this on the bottom of the table in the admin. I would like to know how to solve this problem. It shows up on -Returns Reasons -Returns Methods -Returns Status Thanks, Paul Luu Quote Link to comment Share on other sites More sharing options...
Guest Posted April 25, 2003 Share Posted April 25, 2003 you have to add the correct text into english.php i had to add it manually since I dont think it came with the files. so in admin/includes/language/english.php add (define,'TEXT_DISPLAY_NUMBER_OF_TICKETS_STATUS', 'WHATEVER YOU WANT IT TO SAY') I think it's supposed to say Ticket's Status or Returns or something... Quote Link to comment Share on other sites More sharing options...
Guest Posted April 29, 2003 Share Posted April 29, 2003 hi gus i knwo soem oen had thsi problem before and he solved it , i can no't fidn teh solution in teh forum i am getting the following error message after installing the 2.1 version Parse error: parse error, unexpected T_DOUBLE_ARROW in /home/virtual/site26/fst/var/www/html/includes/classes/order.php on line 118 Fatal error: Cannot instantiate non-existent class: order in /home/virtual/site26/fst/var/www/html/checkout_shipping.php on line 44 any idea? thanks Quote Link to comment Share on other sites More sharing options...
pldtm Posted May 6, 2003 Share Posted May 6, 2003 it seems i'm missing a file filename_return_packingslip in the admin side. Is it normal i don't see it in the contrib? then i have one question. Imagine a customer make a first return for any reason and then , on delivery a product is broken and need a second return. when i go to my history order, i can't create a second order. any help welcome Quote PL DTM ----------------------------------------- Sur un malentendu, ... ?a pourrait marcher Link to comment Share on other sites More sharing options...
Guest Posted May 7, 2003 Share Posted May 7, 2003 Hi Guys i am posting thisi for theh second time , any help pls ?? i got the following program once installed the rma system the error messsage is :- Parse error: parse error, unexpected ',' in /home/islamab/public_html/catalog/includes/classes/order.php on line 112 Fatal error: Cannot instantiate non-existent class: order in /home/islamab/public_html/catalog/checkout_shipping.php on line 43 pls help Quote Link to comment Share on other sites More sharing options...
Mark1 Posted May 12, 2003 Share Posted May 12, 2003 you have to add the correct text into english.php i had to add it manually since I dont think it came with the files. so in admin/includes/language/english.php add (define,'TEXT_DISPLAY_NUMBER_OF_TICKETS_STATUS', 'WHATEVER YOU WANT IT TO SAY') I think it's supposed to say Ticket's Status or Returns or something... Is there a specific place this is supposed to be placed in the admin/includes/languages/english.php? I placed it at the very end of the file and it no workie. THanks! Mark Quote Link to comment Share on other sites More sharing options...
Mark1 Posted May 12, 2003 Share Posted May 12, 2003 Also, can someone explain to me how this module is supposed to work on the user's side? I do not see any place that an RMA request can be made by the customer. I must be missing something VERY obvious. :oops: Mark Quote Link to comment Share on other sites More sharing options...
Guest Posted May 12, 2003 Share Posted May 12, 2003 The addition to the code shou go before the ?> in english.php and the customer can return a prduct from their order history. cheers barry Quote Link to comment Share on other sites More sharing options...
Mark1 Posted May 12, 2003 Share Posted May 12, 2003 The addition to the code shou go before the ?> in english.php and the customer can return a prduct from their order history. Hmmmm.. After reinstalling the entire module from top to bottom, I still do not get rid of the TEXT_DISPLAY_NUMBER_OF_TICKET_STATUS. Also, there is no "return" option in customer history. I am not getting any errors. Something is definately wrong. Mark Quote Link to comment Share on other sites More sharing options...
Guest Posted May 12, 2003 Share Posted May 12, 2003 I assume that you have read this entire thread which includes bug fixes etc? cheers barry Quote Link to comment Share on other sites More sharing options...
Mark1 Posted May 12, 2003 Share Posted May 12, 2003 Yes, I have read through the thread. I possibly have made a bad assumption that all the "fixes" here are incorporated into the latest module available for download which I have. Is that a bad assumption? Mark Quote Link to comment Share on other sites More sharing options...
pldtm Posted May 12, 2003 Share Posted May 12, 2003 this is my second post for this problem but i didn't solve my problem; is it normal that there is no file called: filename_return_packingslip do i need to define something? thanks Quote PL DTM ----------------------------------------- Sur un malentendu, ... ?a pourrait marcher Link to comment Share on other sites More sharing options...
Guest Posted May 12, 2003 Share Posted May 12, 2003 I wouldn't like to say either way as i don't know nut it would be worth checking all the fixes against the module to see what has been included and what hasn't. cheers barry Quote Link to comment Share on other sites More sharing options...
CC Posted May 12, 2003 Share Posted May 12, 2003 If my memory serves me correctly, that should be filename_returns_packingslip not filename_return_packingslip I could be wrong, it was a while ago I did this. CC. Quote Link to comment Share on other sites More sharing options...
Guest Posted May 13, 2003 Share Posted May 13, 2003 Hi Guys i am posting this for the THIRD TIME :( , any one can help pls ?? i got the following error message when i installed the RMA System Parse error: parse error, unexpected ',' in /home/islamab/public_html/catalog/includes/classes/order.php on line 112 Fatal error: Cannot instantiate non-existent class: order in /home/islamab/public_html/catalog/checkout_shipping.php on line 43 would any one be so kind and help me with this problem , i emailed the author but no response, thanks Quote Link to comment Share on other sites More sharing options...
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