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question bout ICQ


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okay....dummy question......

 

I've never used ICQ before but with the

"customer service" contribution

located here...

http://www.oscommerce.com/community/contributions,872

 

i was wondering how to accept a pager notice and send it to a chat room to chat with the user. Because i dont know how to accept it....it just shows the user the "Waiting for Service" popup.......

 

please help.....

 

how do i connect to the user? do they have to have ICQ for it to work?

 

courtney Elizabeth

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You get the alert for chat help from ICQ and chat though the web interface...  

 

HTH

 

I'm not sure what you mean, cna you please elaborate?

 

I get the chat alert but frpm there...i dont know what button to push to open the chat....

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let me reiterate clearer so everyone can understand...

 

this is the same email that i sent to ICQ support

 

 

Hello....

 

I set up my website at http://www.greekretreat.com/default.php to accept pages whenever a customer clicks on the Live Chat module in the bottom right corner of the page listed above. For some reason, the page comes through to my ICQ, but once i get this message window:

------------------EXAMPLE--------------------------

Sender IP: 64.170.53.138

Subject: User is waiting in the Chat room.

You have an open CHAT connection.

---------------------------------------------------------

 

I dont know how to get to the open chat room....can you please tell me how?

 

so if anyone knows what i mean now, please let me know...

 

thanks, court

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here is a screenshot of what i mean....

 

<IMG SRC="http://www.greekretreat.com/screenshot.GIF">

 

Where do i click to open a chat room with the user that sent me a pager message?

 

 

Courtney

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