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tgely

What do you think?

Notify customer  

14 members have voted

  1. 1. Display comments to customer in account history info when status change mail sent without Notify Customer Comment?

    • Yes, always need to inform customers about comments
      3
    • No, if administrator does not want no need notify customer
      11


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osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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I use it to recap phone conversations, or emails sent that are not in the system


KEEP CALM AND CARRY ON

I do not use the responsive bootstrap version since i coded my responsive version earlier, but i have bought every 28d of code package to support burts effort and keep this forum alive (albeit more like on life support).

So if you are still here ? What are you waiting for ?!

 

Find the most frequent unique errors to fix:

grep "PHP" php_error_log.txt | sed "s/^.* PHP/PHP/g" |grep "line" |sort | uniq -c | sort -r > counterrors.txt

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there should be an option in admin when adding a comment if it should be "public" .

 

If "public" it will show in the customers order history, if not its only shown in admin.

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our system does show the comment when the customer goes and looks for it, it is not hidden, but we feel sometimes it is not necessary to send them another mail from oscommerce which just repeats what has been said, or already emailed elsewhere


KEEP CALM AND CARRY ON

I do not use the responsive bootstrap version since i coded my responsive version earlier, but i have bought every 28d of code package to support burts effort and keep this forum alive (albeit more like on life support).

So if you are still here ? What are you waiting for ?!

 

Find the most frequent unique errors to fix:

grep "PHP" php_error_log.txt | sed "s/^.* PHP/PHP/g" |grep "line" |sort | uniq -c | sort -r > counterrors.txt

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there should be an option in admin when adding a comment if it should be "public" .

 

If "public" it will show in the customers order history, if not its only shown in admin.

 

This exists already.  You can make order_status's public or not.  Have an order_status of "admin note" or such and make it not public.


This is a signature that appears on all my posts.  
IF YOU MAKE A POST REQUESTING HELP...please state the exact version
of osCommerce that you are using. THANKS

 
Get the latest current code (community-supported responsive 2.3.4.1BS Edge) here

 

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This exists already.  You can make order_status's public or not.  Have an order_status of "admin note" or such and make it not public.

 

I was more thinking about a checkbox along the lines of the "Notify Customer" and "Append Comments" , which would be independent of whatever status you set the order too.

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We are working in team so all team members can take notification for an order but these notes not always refer to customer. We are taking notice about stocks or acquisition infos to each other and so on.
Never sending emails when we pass for bill the order with a 'billing status' change. These informations are not public so we have never wanted to show the customer but the basic core doing it now.

 

As I see it would be good to built into the core this minify modification.


:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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@@Gergely I think I don't understand what you are saying. We work the same way, and when we do need an internal note we add (first time and then edit) a status where comments does not show on history for customers and no emails are sent. And if I'm not wrong oscommmerce already does that.

 

Other way is adding a custom field to orders for internal comments; there are addons for that but I prefer first way to do it.

Edited by piernas

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@@piernas

 

comments allways show on history for customers. This is the problem.


:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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@@Gergely Statuses can be set to not show publically.  Adding a comment with a non public status would not show in the order history...


This is a signature that appears on all my posts.  
IF YOU MAKE A POST REQUESTING HELP...please state the exact version
of osCommerce that you are using. THANKS

 
Get the latest current code (community-supported responsive 2.3.4.1BS Edge) here

 

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@@burt Yes it would if we fix it.


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osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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Make a status that is not public, for this test call the new status "internal comment".  

 

Add a new comment in the order, and update the status to "internal comment".

 

That comment will not show in the customers order history.

Edited by burt

This is a signature that appears on all my posts.  
IF YOU MAKE A POST REQUESTING HELP...please state the exact version
of osCommerce that you are using. THANKS

 
Get the latest current code (community-supported responsive 2.3.4.1BS Edge) here

 

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I tried to figure out:

<?php

  if (ENTRY_NOTIFY_CUSTOMER == on && ENTRY_NOTIFY_COMMENTS == on && s.public_flag == 1) {
    // send mail + notify customer and add notify message into mail
  } elseif (ENTRY_NOTIFY_CUSTOMER == off && ENTRY_NOTIFY_COMMENTS == on && s.public_flag == 1) {
    // send mail + notify customer and no add message into mail ?????? (What is my secret message? Password or what else? How am I say to customer that a secret will be landed if i cant take notice in the mail?)
  } elseif (ENTRY_NOTIFY_CUSTOMER == off && ENTRY_NOTIFY_COMMENTS == off && s.public_flag == 1) {
    // no send mail but notify customer
  } elseif (ENTRY_NOTIFY_CUSTOMER == on && ENTRY_NOTIFY_COMMENTS == on && s.public_flag == 0) {
    // send mail + no notify customer and add message into mail ??????(example: Happy Birtday Customer?)
  } elseif (ENTRY_NOTIFY_CUSTOMER == off && ENTRY_NOTIFY_COMMENTS == on && s.public_flag == 0) {
    // send mail but no add message into mail
  } elseif (ENTRY_NOTIFY_CUSTOMER == off && ENTRY_NOTIFY_COMMENTS == off && s.public_flag == 0) {
    // no send mail no notify customer
  }


?>

:blink:
osCommerce based shop owner with minimal design and focused on background works. When the less is more.
Email managment with tracking pixel, package managment for shipping, stock management, warehouse managment with bar code reader, parcel shops management on 3000 pickup points without local store.

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We simply have put in an extra DB field comments_intern... Works great for internal workflow and communcation.

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