Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

Order Total Error


chrism78

Recommended Posts

Hi,

I'm a bit of a newbie and just dont know where to look to resolve a problem with the maths not working!

 

I place one item in my cart with value £5.99 including vat - the shopping cart correctly shows the split but does not add the VAT to the order total.

 

Sub-Total: £5.13 VAT: £0.86 Total: £5.13

 

If I add shipping, that DOES get added to the total, but the VAT still does not

 

Sub-Total: £5.13 Royal Mail 2nd Class Standard (Delivery Weight : 1 package of 0.2 Kg's (Ships normally within 3 to 5 days)): £2.20 VAT: £0.86 Total: £7.33

 

Can anyone help?

 

Plllleeeeeeeease?? :thumbsup:

Link to comment
Share on other sites

Hi Chris

 

Go to admin -> configuration -> My Store -> you'll see country and zone there for editing (and also display prices with tax)

 

Thanks Bob,

 

'My Store' country and zone is set correctly and so are the 'tax zone' and 'tax rates'. Display prices with tax is set to true.

 

I have made some changes and cleaned up some code and now the problem is slightly different...

 

Before login the customer see the item price at the correct local price, but the order total now does not display or add the tax:

eg

item 2.99

subtotal 2.49

total 2.49

 

When logged in it is now showing almost correctly as: (ideally subtotal should not include tax but that's not a biggy)

item 2.99

subtotal 2.99

VAT 0.50

total 2.99

 

I feel like I'm chasing the problem round in circles now - anyone got any ideas?

Link to comment
Share on other sites

  • 1 month later...

@@chrism78

 

 Hi Chris,

 

How is it that you can see order totals before being logged in? Normal osCommerce functionality is that you see the order total at checkout confirmation after logging in when checking out. And when logged in you say the totals appear correct. Do you have an add-on such as Purchase Without Account installed? What changes have you made?

 

FYI tax is based in shipping destination, osCommerce needs to know the shipping address for the order and usually gets that when the customer is logged and then applies tax if needed according to the tax class that apply to that destination if any. If all your tax setup is done correctly (as you say you have) then the totals should display correctly i.e. if "Display prices with tax is set to true" then the subtotal will display the total of products prices including tax, the shipping cost will display including tax, the total will display which includes products total and shipping total plus the tax for both, and the total tax will display which is made up of the tax for the total products plus the shipping tax.

 

If you have an add-on such as Purchase Without Account (customer not logged in), then your order totals will get their taxed based on the default store zone as you mentioned. If you're not getting the totals like I've explained then there is an issue with that add-on. Post your query in the relevant support forum for the add-on (there should be one) and the creator of the add-on should be able to help.

 

cheers

My Add-ons
Advanced Cache Control Tool for osCommerce 2.3.x (non-bootstrap) Download Support
Ajax Product Listing for osC 2.3.4 (bootstrap) Download Support
Category New Products Carousel for osC 2.3.4 (bootstrap) Download Support
Category Popular Products Carousel for osC 2.3.4 (bootstrap) Download Support
Customer Testimonials for osCommerce 2.3.4 (bootstrap and non-bootstrap) Download Support
Front Page New Products Carousel for osC 2.3.4 (bootstrap) Download Support

Index Nested - Product Listing for osC 2.3.4 (bootstrapDownload Support
Match Categories in Search Results for osCommerce versions 2.3.x (non-bootstrap) Download Support
Modular Category Page for osC 2.3.4 (bootstrap)
Download Support

NEW Australia Post Shipping Modules for osCommerce 2.3.x (non-bootstrap) Download Support
NEW Equal Height Module for osC 2.3.4 (bootstrapDownload Support
Products Low Stock Report for osC 2.3.x (bootstrap and non-bootstrap) Download Support
Twitter Typeahead Autocomplete Search for osCommerce 2.3.4 (bootstrap and non-bootstrap)
Download Support

Upcoming Products Modules for osC 2.3.4 (bootstrap) Download Support

 
Assisted Add-ons
Scroll Boxes for osCommerce 2.3.x (bootstrap and non-bootstrap) Download Support
 
Bootstrap Add-ons created by other members
osCommerce Bootstrap Addons and Code

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Unfortunately, your content contains terms that we do not allow. Please edit your content to remove the highlighted words below.
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...