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pol1

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Our server was upgraded 2 nights ago to PHP 5.4.30, MySql 5.5 & Apache 2.4.9, consequently our shops stopped working. I have managed to get them going again however the Paypal Pro Hosted module were were using just gives a blank screen no error nothing. 

 

I have been battling with this since the upgrade and can find no solution or even a hint anywhere, can ANYONE help please. 

 

I am using V2.2 rc1 but this has been hugely updated as tech has moved on, I know we need to upgrade and we are in the process of doing so but I need a fix NOW to get these shops back up and running asap.

 

Thanks in advance for any help. 

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Hello Harald and thanks for your reply.

 

We are using the following module and have been since sept 2012, without any real issue  http://addons.oscommerce.com/info/8481

 

Last night I looked at this module http://addons.oscommerce.com/info/9072/v,23 and tried to integrate and followed this thread http://www.oscommerce.com/forums/topic/397141-hosted-solution-and-22ms2/ including all your solutions but all I got the same issue a blank screen.

 

Regards

 

Liz (Michael is the boss, I am IT) 

Edited by pol1
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Sadly Harald trying to get the most basic of help from hosting support these days is rather difficult. I have been chatting for nearly 2 hours now with support and they have only just said it may be a permissions issue but I am not holding my breath. 

 

I can see no PHP errors, the only errors I can see are Apache as follows 

 

[Thu Jul 17 11:31:24.306058 2014] [autoindex:error] [pid 17686] [client 79.77.4.159:59639] AH01276: Cannot serve directory /home/xxxxxx/public_html/catalog/images/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.shtml,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,default.htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html)

 

4 of these for each attempt to make payment. 

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Oh well that is good news or at least positive information.

 

The blank page is only showing on the payment module page, this file catalog/ext/modules/payment/paypal/checkout.php after checkout confirmation.

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Hi Harald, overnight I received the following information from the hosting co

 

[Thu Jul 17 15:33:40.605268 2014] [core:error] [pid 285847] [client 79.77.4.159:62215] malformed header from script 'checkout.php': Bad header:
[Thu Jul 17 15:33:40.619612 2014] [cgi:error] [pid 285847] [client 79.77.4.159:62215] AH01215: suexec policy violation: see suexec log for more details
[Thu Jul 17 15:33:40.619873 2014] [cgi:error] [pid 285847] [client 79.77.4.159:62215] End of script output before headers: 500.php
[Thu Jul 17 15:35:43.036929 2014] [core:error] [pid 305635] [client 79.77.4.159:62264] malformed header from script 'checkout.php': Bad header:
, referer: https://christmaschristmas.co.uk/catalog/checkout_confirmation.php
[Thu Jul 17 15:35:43.052197 2014] [cgi:error] [pid 305635] [client 79.77.4.159:62264] AH01215: suexec policy violation: see suexec log for more details, referer: https://christmaschristmas.co.uk/catalog/checkout_confirmation.php
[Thu Jul 17 15:35:43.052484 2014] [cgi:error] [pid 305635] [client 79.77.4.159:62264] End of script output before headers: 500.php, referer: https://christmaschristmas.co.uk/catalog/checkout_confirmation.php

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Hi Harald, well things are looking up. I have managed to install your new version of Pro Hosted and payments are being taken and received successfully. The only problem I face is once the payment has been made Paypal redirects to shopping_cart instead of checkout_success so the customer may get confused as to whether the order has gone through or not ... any ideas?

 

For anyone else in this position, I had already tried this module and it did not work however this time I uninstalled all PayPal modules and started afresh and that seemed to do the trick, just need to sort the redirect as previously mentioned. (PS Backup up first, just in case :) )

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Hi Harald, further to my lest message the order confirmation emails are also not being sent. 

 

I have tried many possible fixes for this that I have found searching around but nothing seems to work. Any ideas at all?

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Hi Liz..

 

Is an error message shown on the shopping cart page?

 

Have you entered your email address in the Debug E-Mail Address module parameter? If not can you, and try another order. This time you should receive an e-mail with the parameters used for the transaction. Could you post that here and delete and personal/sensitive information.

:heart:, osCommerce

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Hi Harald, 

 

No errors on the shopping_cart page, debug email address is and always has been present in the module and no errors are received.

 

Sorry not very helpful I know :(

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This issue has been fixed. The reason why the customer was redirected to the shopping cart page was due to the transaction not being able to be verified. The Seller E-Mail Address module parameter was filled in with the store owners PayPal e-mail address however that address was not the primary PayPal account e-mail address. Entering the primary e-mail address into the Primary E-Mail Address module parameter allowed the transactions to be verified successfully.

:heart:, osCommerce

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