Cowboy2844 Posted May 6, 2014 Share Posted May 6, 2014 Hello, I had a customer buy a product from our site. I received the paypal email and payment, but it will not show in the orders on the admin. Any help would be great. Thanks Quote Link to comment Share on other sites More sharing options...
♥kymation Posted May 6, 2014 Share Posted May 6, 2014 Paypal orders will not show up until Paypal verifies the payment. I have seen this take several hours on a new account, although it is usually only a few minutes. Regards Jim Quote See my profile for a list of my addons and ways to get support. Link to comment Share on other sites More sharing options...
Cowboy2844 Posted May 6, 2014 Author Share Posted May 6, 2014 Thank you. Hopefully it shows soon. I will let you know. We are new at this and trying to work out all the issues. Quote Link to comment Share on other sites More sharing options...
Cowboy2844 Posted May 6, 2014 Author Share Posted May 6, 2014 Interesting that this still has not showed up in the orders ...any other thoughts? Quote Link to comment Share on other sites More sharing options...
♥kymation Posted May 7, 2014 Share Posted May 7, 2014 Look at the Orders table in your database. Is the order there? If it is, look at the value in the orders_status column, then look up that value in the orders_status table and post the status you find there. Regards Jim Quote See my profile for a list of my addons and ways to get support. Link to comment Share on other sites More sharing options...
burt Posted May 7, 2014 Share Posted May 7, 2014 Please state which version of osCommerce you are using. Admin > Tools > Version Checker Plase also state the exact paypal module you are using. I -suspect- you are using an older version of osCommerce? Quote Link to comment Share on other sites More sharing options...
Cowboy2844 Posted May 7, 2014 Author Share Posted May 7, 2014 I'm running 2.3.3.4. I'm new at this since I got rid of my web guy. So I'm gonna need a little help. I know very little about this stuff Quote Link to comment Share on other sites More sharing options...
Cowboy2844 Posted May 7, 2014 Author Share Posted May 7, 2014 I looked in there orders and it is not in there. Past orders are but this one is missing. Quote Link to comment Share on other sites More sharing options...
♥kymation Posted May 7, 2014 Share Posted May 7, 2014 It sounds like Paypal is not set to return the customer to your store after payment is complete. Check the settings in your Paypal account. Regards Jim Quote See my profile for a list of my addons and ways to get support. Link to comment Share on other sites More sharing options...
Cowboy2844 Posted May 8, 2014 Author Share Posted May 8, 2014 What settings would I be looking for? Thank you Quote Link to comment Share on other sites More sharing options...
♥kymation Posted May 8, 2014 Share Posted May 8, 2014 This page explains how to set the URL in Paypal. I would have to know which Paypal module you are using to tell you which osCommerce page to set it to. Regards Jim Quote See my profile for a list of my addons and ways to get support. Link to comment Share on other sites More sharing options...
Cowboy2844 Posted May 8, 2014 Author Share Posted May 8, 2014 Thank you. I'll look at this tonight Quote Link to comment Share on other sites More sharing options...
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