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gaspower

Shipping To Puerto Rico Error - Missing value for Country

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Hello,

 

We are running MS2.31 and our shop is based in the US. We have customers trying to order from Puerto Rico, but keep getting the error from USPS (Missing Value For Country)? A sample of the address entered is below,

 

OSC Customer

60040 CALLE A Str

Box 606

Naranjito, 00719

Naranjito, Puerto Rico

 

Thanks for any help.

JR

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For some reason, the USPS software thinks that you're trying to ship out of the country. Puerto Rico should be treated like a U.S. state (technically it's an independent country, but part of the commonwealth) as far as USPS is concerned. 00719 is the correct ZIP code. Is USPS expecting 'PR' rather than the spelled out name?

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Hello,

 

thank you for the reply. After reading your answer, I just realized the issue and you hit it on the head. Under zones for the United States, I had to create a Puerto rico Zone. That worked.

 

Thank you

JR

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Good to hear. BTW, there is no osC "MS2.31". If you're really at osC 2.2 MS2, that's horribly outdated and insecure, and you should strongly consider upgrading to the current osC 2.3.3.4 (fresh install of 2.3.3.4 and migrate your database and product images, rather than trying to upgrade level by level). If you're at osC 2.3.1, that's still a bit long of tooth, and you should think about a level-by-level upgrade to 2.3.3.4.

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