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onlinegourmetfood

Sometimes blank shipping address & charges

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Hi, firstly I am a store owner but not a programmer, so apologies in advance for my ignorance...

Occasionaly, we are experiencing orders being placed with only the billing address shown/recorded [that is, no shipping address information] & therefore no shipping charge is generated.

We are using v2.3.1

 

Any ideas? please let me know any further info I can provide

thank you so much in advance

Jo

www.jomaysgifthampers.com.au

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If an order is only digital downloads (no hard goods to ship), it will only be the billing address (used for tax purposes). Do these orders include any shippable goods?

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Hi...

Thanks for the replies...yes they are physical goods being shipped & yes I also suspect it is a PayPal Express issue ...thank you for the link to the other discussion

cheers

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