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BeezDesk CRM with multichannel Ticketssytem (Email, Chat, Facebook Twitter)

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after almost a year of developing am now proud to present:


Annoucement: BeezDesk CRM by MailBeez
 

http://addons.oscommerce.com/info/8957


Features

BeezDesk CRM lite (free)

  • Customer Insight Plugin with CRM Pad (one-code-line ! installation on top of mailbeez)
  • customer centric overview of orders, purchased products, MailBeez Email history
  • extensible based on modules (hook in your own systems)

BeezDesk CRM Pro (very affordable)

  • multichannel Ticket system supporting Email, Chat, Facebook, Twitter and Phone
  • see all your communication right within your oscommerce admin (!!!)
  • answer on tickets right within your oscommerce admin
  • Notes, todos, reminders (CRM Features)
  • Customer analytics reporting
  • ...and more

stay tuned!

cheers
cord

Edited by burt
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the BeezDesk CRM Customer Insight CE add-on is now available for download on:

http://addons.oscommerce.com/info/8957

I will post it to the add-on section as soon as some technical issues are sorted out.. waiting for harald.

looking forward your feedback and ideas!

regards
cord

Edited by burt

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Thanks to raymond:

 

just updated the add-on (still version 1.36), but removed an unwanted output "simple".

 

for updating simply overwrite the complete file set or just the file

 

/mailhive/configbeez/config_customer_insight/includes/hooks/PANEL.tpl.html

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BeezDesk CRM Customer Insight CE V.15 released

(Community Edition - free)

Download: http://addons.oscommerce.com/info/8957

requires MailBeez V2.9.3+ (free) - download on www.mailbeez.com (zip-file is too big for the addon area on oscommerce.com)

About the BeezDesk eCommerce CRM and customer service platform:

The extensible BeezDesk CRM Customer Insight add-on helps you to improve both your understanding about your customers and your customer service by giving you a customer centric view about the customer related data in your osCommerce store.

The modular Customer Insight view can be opened from any page with customer information (customer, order), while the CRM Pad is available on any store admin page.

Developers can easily enhance the Customer Insight view e.g. with modules to pull-in customer related information from 3rd party systems and reduce development efforts to a minimum. There is no need to modify the core files to keep everything easy to update.


The Customer Insight view gives you an immediate overview of all orders, products purchased, etc and can be upgraded towards a fully featured professional multichannel ticket system supporting email, live chat, Facebook, twitter, phone calls including web forms, knowledge base, forums and suggestion boards for a real multichannel customer support solution. This allows store owners to consolidate their communication channels and streamline their customer support.

 

Edited by burt
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