bhbilbao 1 Posted October 12, 2011 I have a problem with the contribution Support System http://addons.oscommerce.com/info/936 Sorry, if this was posted before. I suggest to the osc forum administrators to add a form to search the ID of the addon. Not by name or date added. It will be more precisely and this will avoid duplicated content. In the Tickets Support System my problem is with the catalog/support_info.php The ticket details always says: TEXT_NO_COMMENTS_AVAILABLE The code for it: <td width="30%" valign="top"><iframe id="messages_show" name="messages_show" scrolling="auto" width="100%" height="300" src="support_iframe.php?ticket_id=<?php echo $ticket_id; ?>" border="0"> <textarea readonly cols=100 rows=10 style="color:#ff0000"><?php echo ((strlen($ticket['ticket_comments']) > 0) ? nl2br($ticket['ticket_comments']) : '<i>' . TEXT_NO_COMMENTS_AVAILABLE . '</i>'); ?></textarea> </iframe></td> What could be the problem?? My host doesnt permit iframes or what?? Is there a best ticket support addon based on contact_us.php page??? Share this post Link to post Share on other sites
♥DunWeb 921 Posted October 12, 2011 You are missing the language definition, like this: define('TEXT_NO_COMMENTS_AVAILABLE', 'No Comments Available'); This would be in the english.php or their could be a support.php file in the /includes/languages/english/ directory Chris :|: Was this post helpful ? Click the LIKE THIS button :|: See my Profile to learn more about add ons, templates, support plans and custom coding (click here) Share this post Link to post Share on other sites
bhbilbao 1 Posted October 12, 2011 (edited) Thanks DunWeb A +1 point for you. I always install new addons in a fast way, giving the languages defines to the end of work. I´ll try again. Edited October 12, 2011 by bhbilbao Share this post Link to post Share on other sites
bhbilbao 1 Posted October 12, 2011 Sorry again, now is defined and translated. But not the problem. http:// www .myweb .com /support_info.php?page=&ticket_id=1 Under the Ticket details always says: "No information submitted" But in admin I submited diferent answers for the tickets. Is there a problem with the query? Share this post Link to post Share on other sites
bhbilbao 1 Posted October 12, 2011 (edited) I think the problem is the IFRAME , Of the archive support_iframe.php especially in: <?php echo ((strlen($thiscomments) > 0) ? nl2br($thiscomments) : '<i>' . TEXT_NO_COMMENTS_AVAILABLE . '</i>'); ?> Im thinking on remove the iframe and modify the code to echo the database info. nobody?? Edited October 12, 2011 by bhbilbao Share this post Link to post Share on other sites
kamranashraf 0 Posted January 15, 2012 i am getting the same erro if you fixed kindly help me otherwise i am getting tired to seach through but found nothing help needed Share this post Link to post Share on other sites