Guest Posted November 22, 2003 Share Posted November 22, 2003 reset live support from admin that should clear up the operators are busy Quote Link to comment Share on other sites More sharing options...
jackof Posted November 23, 2003 Share Posted November 23, 2003 I did couple of times but still it doesn't works Please help Warm Regards, Jack Quote Link to comment Share on other sites More sharing options...
blueline Posted November 24, 2003 Share Posted November 24, 2003 After updating the live support files, I have found that the "operators are busy" error has dissapeared. I now have another problem though. I am able to get the call waiting working in the admin, and the customer can log in to live support and the dialog ahows up saying "an operator will be with you momentarily" (or something like that) but the admin is never notified that someone is waiting. Any ideas how to fix this? Thanks, -Chris Quote Chris Sullivan Link to comment Share on other sites More sharing options...
cybman Posted November 25, 2003 Share Posted November 25, 2003 Here is all working in ms2 im using the last version but i have a problem when im in the state waiting for calls. Im seeing a popup blinking all the time anyone have the same problem? Quote Link to comment Share on other sites More sharing options...
Guest Posted November 27, 2003 Share Posted November 27, 2003 After updating the live support files, I have found that the "operators are busy" error has dissapeared. I now have another problem though. I am able to get the call waiting working in the admin, and the customer can log in to live support and the dialog ahows up saying "an operator will be with you momentarily" (or something like that) but the admin is never notified that someone is waiting. Any ideas how to fix this? Thanks, -Chris chmod the sound files to 755 or 777 and that should work Quote Link to comment Share on other sites More sharing options...
jackof Posted November 27, 2003 Share Posted November 27, 2003 Any suggestions for me asianbound?? Thanks Jack Quote Link to comment Share on other sites More sharing options...
Guest Posted November 27, 2003 Share Posted November 27, 2003 Any suggestions for me asianbound?? Thanks Jack do you have a url i look at for the admin and catalog Quote Link to comment Share on other sites More sharing options...
Guest Posted November 28, 2003 Share Posted November 28, 2003 I am sorry I want to ask a question that you might found stupid but I really dont know what I can do... I want to ask how I can change the name of the sales, so that my customer can see in the chat window Linda: Hi My name is Linda, How may I help you? instead of Sales: How may I help you? I've change the name from ls_tech in the sql but seems nothing is change. Can any one help? Quote Link to comment Share on other sites More sharing options...
beardeddone Posted November 28, 2003 Share Posted November 28, 2003 I am sorry I want to ask a question that you might found stupid but I really dont know what I can do... I want to ask how I can change the name of the sales, so that my customer can see in the chat window Linda: Hi My name is Linda, How may I help you? instead of Sales: How may I help you? I've change the name from ls_tech in the sql but seems nothing is change. Can any one help? It's in the catalog\admin\ls_answercall.php Just change the $start_msg = "How may I help You?"; Quote Best Regards Link to comment Share on other sites More sharing options...
jackof Posted November 28, 2003 Share Posted November 28, 2003 Thanks m8 for the help offered. I figured it out before you posted. It was an error on my part. It's working like a charm. Thanks a lot. Warm Regards, Jack Quote Link to comment Share on other sites More sharing options...
Guest Posted November 28, 2003 Share Posted November 28, 2003 Thank you very much, John Quote Link to comment Share on other sites More sharing options...
blueline Posted November 28, 2003 Share Posted November 28, 2003 Thanks m8 for the help offered. I figured it out before you posted. It was an error on my part. It's working like a charm. Thanks a lot. Warm Regards, Jack Mind sharing? Quote Chris Sullivan Link to comment Share on other sites More sharing options...
jackof Posted November 29, 2003 Share Posted November 29, 2003 I forgot to replaced some files. Checked and did everything once again according to the readme file and it worked. Thanks for all the help Warm Regards, Jack Quote Link to comment Share on other sites More sharing options...
inetchoices Posted December 9, 2003 Share Posted December 9, 2003 Holy Rocking Contributions, Batman! I just installed the lastest version of Live Help on my test site and all I can say is WOW! I'm a Mac user, so it does NOT work in Safari, but it works fine in Netscape (I can't stand IE and Safari has spoiled me on Tabbed Browsing window). Thank you SO much for this contribution. I have so many customers that have questions or get lost on what they are supposed to do when they are checking out. We have a number of elderly customers who are braving the new world of technology and this contribution is exactly what we needed so that we can walk them through the things they need to do if they are unsure or get confused. Wow. What a godsend! Thank you SO much!!! Khim~ Quote Do not meddle in the affairs of Dragons, for you are crunchy and good with ketchup :-) Link to comment Share on other sites More sharing options...
aztc Posted January 4, 2004 Share Posted January 4, 2004 I have gotten this working on both sides and had one succsesful test chat with a friend. Sadly, the "Hang Up" did not work and I was finally forced to use PHP Admin to empty 44 records from the ls_conversations table. As mentioned earlier in this thread, unless the requester clicks "Hang Up" the system thinks they are still there no matter what I tried. This seems like it would be great if this bug is ever fully resolved. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 6, 2004 Share Posted January 6, 2004 I think I have this up and running fully, Hang up works the lot. I need someone to come and test it out, try and get it to fail etc. I have used a combination of about 3 contributions in total to iron out all cracks. Once I have it fully tested and no-one can fault it, I will .zip all the changes and post back here. Please chat to me HERE Quote Link to comment Share on other sites More sharing options...
Guest Posted January 6, 2004 Share Posted January 6, 2004 I also have the script working externally outside the cart with a simple mod to the original, see HERE Please test script and post back here. Quote Link to comment Share on other sites More sharing options...
iamromeo999 Posted January 8, 2004 Share Posted January 8, 2004 guys, m too waiting for the fix. Hope someone replies to this soon. Thanks Jack Yes, I am not really a programmer, but I feel that the admin part Processing status is mixed. And the small chat window can not recognize Processing status, and get sth wrong then..... Quote Link to comment Share on other sites More sharing options...
atapi Posted March 16, 2004 Share Posted March 16, 2004 ok whats the status here... i just read through this whole thread and saw like 10 fixes for live person im running osmax and i managed to get it all working but im getting the pop up error i saw listed about 5 times here i saw some code for java ie// define('FILENAME_LIVE_SUPPORT', \"java script:void(0);\\" onclick=\\"window.open('live_support.php','livesupport','width=280,height=280') \"); to fix it but it didnt say where too put this i ran grep -Hrn FILENAME_LIVE_SUPPORT * |grep java and only found one file filesnames.php which was located in catalog/inc i replaced the line but it seems as if the code was mistaken because it made all my code go red so i removed the last \ ie define('FILENAME_LIVE_SUPPORT', \"java script:void(0);\\" onclick=\\"window.open('live_support.php','livesupport','width=280,height=280') "); and that seemed to correct the error but now the page wont display.. so i set it back... what i need is the code to stop the admin window from popping up on the screen during refresh over and over great contrib mucho respect [email protected] Quote Affordable South Florida Web Design and Hosting Link to comment Share on other sites More sharing options...
cmyden Posted March 25, 2004 Share Posted March 25, 2004 Hello all, I'm a fairly experienced osCommerce user and I've got this module up and running with osCommerce 2.2 MS2 Seems to work great. If you want any help getting it to work you can reach me at one of the following. http://www.myden.org < website e-mail: [email protected] ICQ: 8735806 MSN: [email protected] AIM: csmyden YIM: cmyden Regards, chris Quote Link to comment Share on other sites More sharing options...
Guest Posted April 21, 2004 Share Posted April 21, 2004 Hi all, I just installed the LS 1.3b and did everything following the instructions. now, I have a not really working instllation. Everything looks fine until the point where the customer requests help. by clicking and entering his name he gets the msg that all operators are busy... but that is not true. I have seen a very early posting on page 2 - but I do not know if this is what I got to do as I have the newer version. Hope somebody can help me (to help my customers :) ) Regards Kai Quote Link to comment Share on other sites More sharing options...
safoo Posted April 21, 2004 Share Posted April 21, 2004 The way mine works is initially the customer will see 'all users are busy'. A popup will show to the admin, or Live Support Operator, letting them know that a customer has requested to start a conversation. Once the Operator clicks the popup to begin the conversation the conversation will start and the 'all users are busy' will not be shown to the customer. Quote Link to comment Share on other sites More sharing options...
excephchon Posted May 5, 2004 Share Posted May 5, 2004 i have installed all the way up to 1.3b and istill get "operator has ended session" i have tried to fix but i have no idea why it does this. and nothing before has really clarified it. Quote Link to comment Share on other sites More sharing options...
tonymazz Posted May 8, 2004 Share Posted May 8, 2004 I too am getting this: "operator has ended session" I cannot figure it out & am hoping someone out there can share the fix. Thanks in advance. Quote Tony Mazz Link to comment Share on other sites More sharing options...
Jack_mcs Posted June 1, 2004 Share Posted June 1, 2004 Can someone tell me if this contribution works on OSC 2.2? The reason I ask is that I started to install it but the instructions seem to be wrong. It says: Open 'includes/application_top.php' around line 82 you will see the following: define('FILENAME_ZONES', 'zones.php'); In my shop, FILENAME_ZONES is defined in filenames.php. Then it says: next around line 129 you will see the following define('TABLE_ZONES', 'zones'); but TABLE_ZONES is defined in database_tables.php. At this point I stopped. I've installed quite a few contributions but none have never had this many major mistakes so I have to wonder if it is ony for previous versions of OSC ? Anyone able to get this going with a new shop? Did you just search your files to find where the changes belong? Jack Quote Support Links: For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc. Get the latest versions of my addons Recommended SEO Addons Link to comment Share on other sites More sharing options...
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