tkeats Posted May 11, 2003 Share Posted May 11, 2003 (edited) Hey, just a note to say. last night I downloaded the live support, and installed it, with no problems. Working great, even after having the support window die on me. Thomas Keats Still reving new catalog system up... Edited December 22, 2003 by Johnson Quote A signature is something that reflects its user. - The dictionary The question is not, 'to code, or not to code' the question is, 'if we do not code, are we really alive?' -- anonymous Link to comment Share on other sites More sharing options...
JEdw411 Posted May 11, 2003 Share Posted May 11, 2003 tkeats Good for you! Will you please post the link to the actual download that you used that is currently working for you after you installed it? Many of us have downloaded all of them and applied multiple patches with no affect. If you are able to share which one you used and whether you followed the base instructions or had to make modifications many of us might be able to get ours working as well. Thank you much! Quote Link to comment Share on other sites More sharing options...
tkeats Posted May 11, 2003 Share Posted May 11, 2003 (edited) tkeats Good for you! Will you please post the link to the actual download that you used that is currently working for you after you installed it? Many of us have downloaded all of them and applied multiple patches with no affect. If you are able to share which one you used and whether you followed the base instructions or had to make modifications many of us might be able to get ours working as well. Thank you much! I used http://www.oscommerce.com/community/contributions,1035 And I followed the stock instructions. However it does seem to be missing a 'exit' file. Looking through all the live support contribs, it could be nice if there where more specific differences in the version name. I counted at least 5 different Live Support contributions, some built/building off of each other. I think this could have been your problem. I know it was mine once with another contrib. Thomas Keats Edited December 22, 2003 by Johnson Quote A signature is something that reflects its user. - The dictionary The question is not, 'to code, or not to code' the question is, 'if we do not code, are we really alive?' -- anonymous Link to comment Share on other sites More sharing options...
Guest Posted May 11, 2003 Share Posted May 11, 2003 I need a tester for Live Support. I think that there is still a problem with this but let's test anyway to be sure! http://yourbasketstore.com Thanks. Thomas tkeats Good for you! Will you please post the link to the actual download that you used that is currently working for you after you installed it? Many of us have downloaded all of them and applied multiple patches with no affect. If you are able to share which one you used and whether you followed the base instructions or had to make modifications many of us might be able to get ours working as well. Thank you much! I used http://www.oscommerce.com/community/contributions,1035 And I followed the stock instructions. However it does seem to be missing a 'exit' file. Looking through all the live support contribs, it could be nice if there where more specific differences in the version name. I counted at least 5 different Live Support contributions, some built/building off of each other. I think this could have been your problem. I know it was mine once with another contrib. Thomas Keats Rainbow Computers Quote Link to comment Share on other sites More sharing options...
tkeats Posted May 12, 2003 Share Posted May 12, 2003 (edited) I need a tester for Live Support. I think that there is still a problem with this but let's test anyway to be sure! http://yourbasketstore.com Thanks. Thomas tkeats Good for you! Will you please post the link to the actual download that you used that is currently working for you after you installed it? Many of us have downloaded all of them and applied multiple patches with no affect. If you are able to share which one you used and whether you followed the base instructions or had to make modifications many of us might be able to get ours working as well. Thank you much! I used http://www.oscommerce.com/community/contributions,1035 And I followed the stock instructions. However it does seem to be missing a 'exit' file. Looking through all the live support contribs, it could be nice if there where more specific differences in the version name. I counted at least 5 different Live Support contributions, some built/building off of each other. I think this could have been your problem. I know it was mine once with another contrib. Thomas Keats I am sitting here with the window open for support. Its 23:15 EST Thomas Keats Edited December 22, 2003 by Johnson Quote A signature is something that reflects its user. - The dictionary The question is not, 'to code, or not to code' the question is, 'if we do not code, are we really alive?' -- anonymous Link to comment Share on other sites More sharing options...
Guest Posted May 12, 2003 Share Posted May 12, 2003 I also tried about 2 hours ago... I guess there's nobody home. -R Quote Link to comment Share on other sites More sharing options...
alfaowner Posted May 12, 2003 Share Posted May 12, 2003 I also had no reply just now! I rally want to test this again as soon as I have time, there is nothing else to do I hope! Quote Link to comment Share on other sites More sharing options...
Guest Posted May 12, 2003 Share Posted May 12, 2003 I installed the scripts and it seems to be working fine. However, I did install most of the changes from page one (1). This product is still a bit buggy and needs a fix for the refreshing of the chat screen. The change below from page one is a really important change along with the two (2) new files that must be added! My Live Support is up and running! http://yourbasketstore.com Thomas Begin Change to admin/ls_support.php a href="java script:void(0);" onclick="NewWindow('ls_reset.php','tech','220','200','no');return false"><b style="font-size:14pt;">Reset Live Support</b></a> End Change I also had no reply just now! I rally want to test this again as soon as I have time, there is nothing else to do I hope! Quote Link to comment Share on other sites More sharing options...
Guest Posted May 12, 2003 Share Posted May 12, 2003 Okay Thomas, i think there's a typo mistake in your code. It should be more like this: admin/live_support.php, Find line 64 or 65: <a href="java script:void(0);" onclick="NewWindow('ls_reset.php','tech','220','200','no');return false"><b style="font-size:14pt;">Reset Live Support</b></a> <br> Fixes open window error!! with <a href="java script:void(0);" onclick="NewWindow('ls_reset.php','tech','220','200','no');return false"><b style="font-size:14pt;">Reset Live Support</b></a> Quote Link to comment Share on other sites More sharing options...
Guest Posted May 14, 2003 Share Posted May 14, 2003 Now that we have Live Support running, I notice that the screens refresh at 5 seconds. In most chats the only time the screen visibly refresh is when new content is introducted. Is there a fix for this. Can we use a program like Blue Chat to substitue for this chat? Enquiring minds would like to know! Thanks, Thomas Quote Link to comment Share on other sites More sharing options...
cdamianou Posted May 14, 2003 Share Posted May 14, 2003 I second this. The refresh rate is too high and annoying. Annyone know how to get rid of the refresh? Quote Link to comment Share on other sites More sharing options...
alfaowner Posted May 14, 2003 Share Posted May 14, 2003 or at least extend the time slightly Quote Link to comment Share on other sites More sharing options...
Guest Posted May 14, 2003 Share Posted May 14, 2003 The problem with making the refresh rate longer means that anything typed into the chat window and submitted won't be updated to the other side until the refresh occurs. Thats one of the cumbersome things I found with this mod. The better solution would be to refresh only when something is submitted to the chat window, rather than at a particular time interval. I will look into how to do this and let everyone know what I have found. Have a great day! -R Quote Link to comment Share on other sites More sharing options...
alfaowner Posted May 15, 2003 Share Posted May 15, 2003 Now I have it working without bugs, to have the refresh rate changed or done away with sounds good to me... Good Luck. Quote Link to comment Share on other sites More sharing options...
minglou Posted May 24, 2003 Share Posted May 24, 2003 Does anybody install this live support with sound work? after installed and worked perfectly, except sound, no sound at all, anybody knows how to fix it? thanks sean Quote Link to comment Share on other sites More sharing options...
aboyz Posted May 25, 2003 Share Posted May 25, 2003 Hi. I'm getting this error at the bottom of my pages. it says Error! Unable to detemine connection method on a link! Known methods: NONSSL SSL how do i solve this. Also in admin area. when i click on Tools then click on LIV CHAT. it says can't be open only One can open at a time. And I didn't got any open. Why is that? How do i close the other one. is this a BUG Please help me thanks.. Quote Link to comment Share on other sites More sharing options...
aboyz Posted May 27, 2003 Share Posted May 27, 2003 Have anyone really got this work? I'm just curious. and if so, can I see a live demo of it?? and if so, which contribution did you download, Please give me links. THANKS!! Quote Link to comment Share on other sites More sharing options...
aboyz Posted May 27, 2003 Share Posted May 27, 2003 Ok, i got everything to work, but one thing is not working is the admin area.. when a user click on live support. and the admin area see the user. when i admin click on the user, it doesn't go anywhere it just stay there, Anyone know what is going on there? please let me know if you know what is wrong. thanks I have been pulling my hair for days :( Quote Link to comment Share on other sites More sharing options...
emf_electronics Posted May 29, 2003 Share Posted May 29, 2003 When someone logs into the chat window it comes up with an error saying the host has ended the session. Does anyone know what is causing this. Quote Link to comment Share on other sites More sharing options...
dasalnt Posted May 30, 2003 Share Posted May 30, 2003 can someone who has this contribution working give a direct download location and also let us know if they had to implement the changes mentioned at the beginning of this thread or any other changes? It would be nice if someone who has this mod working could upload a working version of this contrib with all the fixes to the contribution section or somewhere for ppl to download. Thanks. Quote Link to comment Share on other sites More sharing options...
freezehell Posted June 5, 2003 Share Posted June 5, 2003 I just installed livesupport1.3 with the fixes here. works great and i am surprised that the fixes here wasnt released to the contributions. I made some changes to the refresh rates on both the tech and user and also the waiting for calls module. Now i need someone to test with ...please someone come to my site and click for live support at the bottom left of the page. http://inbox.webhop.net thank u Quote Link to comment Share on other sites More sharing options...
Guest Posted June 6, 2003 Share Posted June 6, 2003 I'm having trouble with the admin side of Version 1.3 when I try to answer a call I get an error message saying "cannot redeclare tep_db_connect() previously declared in /admin/includes/functions/database.php on line 13 anybody got any ideas? Quote Link to comment Share on other sites More sharing options...
Guest Posted June 6, 2003 Share Posted June 6, 2003 Did you go the the beginning of the thread and install the changes? Thomas I'm having trouble with the admin side of Version 1.3 when I try to answer a call I get an error message saying "cannot redeclare tep_db_connect() previously declared in /admin/includes/functions/database.php on line 13 anybody got any ideas? Quote Link to comment Share on other sites More sharing options...
Guest Posted June 6, 2003 Share Posted June 6, 2003 Yes, that was the first thing I did when I noticed the problem. It looks to me as if one of the files is calling tep_db_connect() But I'm stuffed if I can find it! It happens when you click on the users name in the new call display or if you click on "REMOVE" Quote Link to comment Share on other sites More sharing options...
Guest Posted June 6, 2003 Share Posted June 6, 2003 Yes, that was the first thing I did when I noticed the problem. It looks to me as if one of the files is calling tep_db_connect() But I'm stuffed if I can find it! It happens when you click on the users name in the new call display or if you click on "REMOVE" Quote Link to comment Share on other sites More sharing options...
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