rromeijn Posted February 17, 2010 Share Posted February 17, 2010 I have migrated my shop from a shared server to a a dedicated one, but the products images no longer appear. images with watermarks are generated correctly in the cache folder. but on the shop the images are displayes as a red cross. can anyone tell me where the problem is. Quote Link to comment Share on other sites More sharing options...
MrPhil Posted February 17, 2010 Share Posted February 17, 2010 In your browser, View > Page source and see where it is looking for the images. Maybe the database still has an old domain name or URL? Are you producing images on-the-fly, or just showing canned images? If on-the-fly, are you missing any PHP libraries, such as GD, used to manipulate images? You've got to do some detective work here. Are you getting any errors logged anywhere on your site? Do you have "hotlink protection" enabled and your site isn't in the whitelist of allowed sites? Were image names changed while going from one server to another? E.g., underscores became hyphens, or everything folded to lower case? Was your previous server on Windows and your new one Linux, and you never bothered to consistently capitalize names, such that a file is "Product_1234.jpg" and the reference in the database is "product_1234.jpg"? Lots of things could have happened, and you've given us no information to work with. Quote Link to comment Share on other sites More sharing options...
♥mdtaylorlrim Posted February 17, 2010 Share Posted February 17, 2010 In your browser, View > Page source and see where it is looking for the images. My word Phil...that's taking the long way around the barn, isn't it? Can't you just right click on the red x and select properties to get the same information? But I think you're right on the problem. Quote Community Bootstrap Edition, Edge Avoid the most asked question. See How to Secure My Site and How do I...? Link to comment Share on other sites More sharing options...
rromeijn Posted February 17, 2010 Author Share Posted February 17, 2010 To be sure i have turned hotlink protection off. I am producing images on the fly. in the phpThumb Cache foldr i can see that the images are created correct with the watermark on it. imagenames are not changed during the migration from shared to dedicated server. both servers are Linux and have the same PHP version installed on them the whole webshop works fine (with phpThumb disabled). View > Page source (from catalog/index.php) shows me this <img src="oscthumb.php?src=lMzVwtXM2I7gzdLf1dfUyn_a1M_MytzOhcbi0pGysbU.&w=100&h=100&f=jpg&q=95&hash=f300d1a13e5480ee7ac399031054b037" w="100" h="100" border="0" alt="Showtime Moulding Gum 125ml" title="Showtime Moulding Gum 125ml"> the file oscthumb.php exists in the catalog/ folder in logfiles i can not find anything does this narrow the problem down? Quote Link to comment Share on other sites More sharing options...
rromeijn Posted February 19, 2010 Author Share Posted February 19, 2010 There is more if i turn off oscThumbs, all images are displayed correct if i turn it on with encryption, no images are displayed, they are all red crosses. if i turn it on without encryption, most images are displayed as red cross, but some are displayed as a gray area with this text in red: phpThumb() v1.7.9-200805132119 "/home/xxxxxxx/public_html/catalog/images/Diapason actie 10 1 gratis.jpg" does not exist the original filename of the image is: Diapason actie 10 + 1 gratis.jpg (it has a "+" (PLUS) in the filename). the image does exist on the location, it is displyaed when ocsThumbs is turned off. Anyone who can help me solve this problem? Quote Link to comment Share on other sites More sharing options...
puddlec Posted February 19, 2010 Share Posted February 19, 2010 There is more if i turn off oscThumbs, all images are displayed correct if i turn it on with encryption, no images are displayed, they are all red crosses. if i turn it on without encryption, most images are displayed as red cross, but some are displayed as a gray area with this text in red: phpThumb() v1.7.9-200805132119 "/home/xxxxxxx/public_html/catalog/images/Diapason actie 10 1 gratis.jpg" does not exist the original filename of the image is: Diapason actie 10 + 1 gratis.jpg (it has a "+" (PLUS) in the filename). the image does exist on the location, it is displyaed when ocsThumbs is turned off. Anyone who can help me solve this problem? 1 what are your GD library details, as that may be different on your new server 2 check that it is looking to the correct folder, in admin Quote Phoenix support now at https://phoenixcart.org/forum/ App created for phoenixTinyMCE editor for admin Link to comment Share on other sites More sharing options...
rromeijn Posted February 19, 2010 Author Share Posted February 19, 2010 where and how can i find the GD library details? Quote Link to comment Share on other sites More sharing options...
puddlec Posted February 19, 2010 Share Posted February 19, 2010 where and how can i find the GD library details? in admin/server_info.php (you have to scroll down a bit to find it Quote Phoenix support now at https://phoenixcart.org/forum/ App created for phoenixTinyMCE editor for admin Link to comment Share on other sites More sharing options...
rromeijn Posted February 19, 2010 Author Share Posted February 19, 2010 My GD Details: GD Support enabled GD Version bundled (2.0.34 compatible) FreeType Support enabled FreeType Linkage with freetype FreeType Version 2.2.1 GIF Read Support enabled GIF Create Support enabled JPG Support enabled PNG Support enabled WBMP Support enabled XPM Support enabled XBM Support enabled on my old server the freetype Version was 2.1.9 that is the only difference there Quote Link to comment Share on other sites More sharing options...
rromeijn Posted February 22, 2010 Author Share Posted February 22, 2010 Is there anyone out there who can help me? perhaps i should hand out a reward for the one who solves my problem? Quote Link to comment Share on other sites More sharing options...
♥mdtaylorlrim Posted February 22, 2010 Share Posted February 22, 2010 Is there anyone out there who can help me? perhaps i should hand out a reward for the one who solves my problem? link to your store? Quote Community Bootstrap Edition, Edge Avoid the most asked question. See How to Secure My Site and How do I...? Link to comment Share on other sites More sharing options...
rromeijn Posted February 22, 2010 Author Share Posted February 22, 2010 i can give you the link, http://shop.flash-world.nl but i have disabled the phpThumbs in order to have the shop function normal. so at this moment all the images are shown normaly Quote Link to comment Share on other sites More sharing options...
♥mdtaylorlrim Posted February 22, 2010 Share Posted February 22, 2010 i can give you the link, http://shop.flash-world.nl but i have disabled the phpThumbs in order to have the shop function normal. so at this moment all the images are shown normaly You don't have a 'test' shop? Everyone should have a 'test' shop... Quote Community Bootstrap Edition, Edge Avoid the most asked question. See How to Secure My Site and How do I...? Link to comment Share on other sites More sharing options...
♥mdtaylorlrim Posted February 22, 2010 Share Posted February 22, 2010 Make sure that the phpThumb cache directories are readable by the web server. (permissions) Quote Community Bootstrap Edition, Edge Avoid the most asked question. See How to Secure My Site and How do I...? Link to comment Share on other sites More sharing options...
rromeijn Posted February 22, 2010 Author Share Posted February 22, 2010 had a test shop, but erased it. created a new and added the phpThumb contrib again. same results as in my live shop test shop can be reached by http://testshop.flash-world.nl the cache folder has the correct permissions Quote Link to comment Share on other sites More sharing options...
puddlec Posted February 22, 2010 Share Posted February 22, 2010 did you move to a different location / rename any files when you moved servers also can you post your phpthumb.config file Quote Phoenix support now at https://phoenixcart.org/forum/ App created for phoenixTinyMCE editor for admin Link to comment Share on other sites More sharing options...
rromeijn Posted February 22, 2010 Author Share Posted February 22, 2010 Nothing has changed during the move, no files renamed, nothing i can post the phpthumb.config.php file if you want, but it is the unaltered file from the most recent contrib Quote Link to comment Share on other sites More sharing options...
puddlec Posted February 23, 2010 Share Posted February 23, 2010 in the phpthumb.config.php file (sorry for the format, i am still new to the foum so do not know how to add code in a better format i tried this on my test server, and it worked // START USER CONFIGURATION SECTION: // * DocumentRoot configuration // phpThumb() depends on $_SERVER['DOCUMENT_ROOT'] to resolve path/filenames. This value is usually correct, // but has been known to be broken on some servers. This value allows you to override the default value. // Do not modify from the auto-detect default value unless you are having problems. //$PHPTHUMB_CONFIG['document_root'] = '/home/httpd/httpdocs'; //$PHPTHUMB_CONFIG['document_root'] = 'c:\\webroot\\example.com\\www'; //$PHPTHUMB_CONFIG['document_root'] = $_SERVER['DOCUMENT_ROOT']; //$PHPTHUMB_CONFIG['document_root'] = realpath((@$_SERVER['DOCUMENT_ROOT'] && file_exists(@$_SERVER['DOCUMENT_ROOT'].$_SERVER['PHP_SELF'])) ? $_SERVER['DOCUMENT_ROOT'] : str_replace(dirname(@$_SERVER['PHP_SELF']), '', str_replace(DIRECTORY_SEPARATOR, '/', realpath('.')))); // $PHPTHUMB_CONFIG['document_root'] = realpath((getenv('DOCUMENT_ROOT') && ereg('^'.preg_quote(realpath(getenv('DOCUMENT_ROOT'))), realpath(__FILE__))) ? getenv('DOCUMENT_ROOT') : str_replace(dirname(@$_SERVER['PHP_SELF']), '', str_replace(DIRECTORY_SEPARATOR, '/', dirname(__FILE__)))); i changed it to this (removed the // on some of the options) (all should be on 1 line) // START USER CONFIGURATION SECTION: // * DocumentRoot configuration // phpThumb() depends on $_SERVER['DOCUMENT_ROOT'] to resolve path/filenames. This value is usually correct, // but has been known to be broken on some servers. This value allows you to override the default value. // Do not modify from the auto-detect default value unless you are having problems. //$PHPTHUMB_CONFIG['document_root'] = '/home/httpd/httpdocs'; //$PHPTHUMB_CONFIG['document_root'] = 'c:\\webroot\\example.com\\www'; //$PHPTHUMB_CONFIG['document_root'] = $_SERVER['DOCUMENT_ROOT'];$PHPTHUMB_CONFIG['document_root'] = realpath((@$_SERVER['DOCUMENT_ROOT'] && file_exists(@$_SERVER['DOCUMENT_ROOT'].$_SERVER['PHP_SELF'])) ? $_SERVER['DOCUMENT_ROOT'] : str_replace(dirname(@$_SERVER['PHP_SELF']), '', str_replace(DIRECTORY_SEPARATOR, '/', realpath('.')))); $PHPTHUMB_CONFIG['document_root'] = realpath((getenv('DOCUMENT_ROOT') && ereg('^'.preg_quote(realpath(getenv('DOCUMENT_ROOT'))), realpath(__FILE__))) ? getenv('DOCUMENT_ROOT') : str_replace(dirname(@$_SERVER['PHP_SELF']), '', str_replace(DIRECTORY_SEPARATOR, '/', dirname(__FILE__)))); $PHPTHUMB_CONFIG['document_root'] = DIR_FS_CATALOG; // oscThumb: added osCommerce directory (i added this bit myyself, i had a problem with this addon, which i later fixed, but found something suggesting to add this line Quote Phoenix support now at https://phoenixcart.org/forum/ App created for phoenixTinyMCE editor for admin Link to comment Share on other sites More sharing options...
rromeijn Posted February 23, 2010 Author Share Posted February 23, 2010 Thanks for the suggestion, already tried that but it didn't work Quote Link to comment Share on other sites More sharing options...
rromeijn Posted February 23, 2010 Author Share Posted February 23, 2010 Thanks for the suggestion, already tried that but it didn't work it did'n make a difference. phpThumb images are still created correctly in the Cache folder but they are not displayed Quote Link to comment Share on other sites More sharing options...
MrPhil Posted February 24, 2010 Share Posted February 24, 2010 I'd be concerned about trying to use file names such as "Diapason actie 10 + 1 gratis.jpg". Even if you're on a Windows server, where blanks may be allowed, the Web doesn't particularly like blanks and special characters in names. Do you have any control over the names? If you do, remove '+' or change it to 'plus', and change blanks to underscores: "Diapason_actie_10_plus_1_gratis.jpg". A browser sending this name back to the server is less likely to have problems. Quote Link to comment Share on other sites More sharing options...
Roaddoctor Posted July 27, 2011 Share Posted July 27, 2011 I had similar phpThumb no image showing issues.... Try setting all the JPEG QUALITY settings to 100, then test. Once I did this the missing images began appearing again, then I was able to re-set the quality any other varables without issue. Odd, but worked for me. oscThumb 1.12 with the core phpThumb 1.7.10 update applied, on mysql5/php5 server. 2.2Rc2a Quote -Dave Link to comment Share on other sites More sharing options...
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