rgvsean Posted September 17, 2009 Share Posted September 17, 2009 Hi guys, have submitted my application to go live which has failed due to the following: "The information sent from the merchant's site is inavlid or incomplete. The transaction cannot be processed bla blah....... * The currency or amount is not recognised. " When I've done my own tests this all goes through fine. :blink: Any ideas while I wait for RBS to provide useful feedback????? Quote Link to comment Share on other sites More sharing options...
rgvsean Posted September 17, 2009 Author Share Posted September 17, 2009 Ok, I've been testing at below £100 and they tested over £1000 which formated like £1,234 so it could be the comma? I also found the following info: The most likely cause of errors is a format error in the amount field, e.g GBP 12.00 should be specified as amount=1200, exponent=2, currency=GBP rather then amount=12.00 Amounts should be specified without a decimal point. Please also see our documentation: http://www.rbsworldpay.com/support/gg/index.php?page=guides <amount currencyCode='GBP' exponent='2' value='6200'/> Indicates an amount of 62 British Pounds. Any idea where I should look to alter this code? Which page sends to worldpay from junior contrib? Thanks (if anyone uses this part of the forum :lol: ) Quote Link to comment Share on other sites More sharing options...
rgvsean Posted September 17, 2009 Author Share Posted September 17, 2009 Ok it's definatley failing only over £999 Any ideas? Please? Quote Link to comment Share on other sites More sharing options...
rgvsean Posted September 18, 2009 Author Share Posted September 18, 2009 RBS have gotback to confirm that my transx are failing due to a "non numerical character" so how can I get my shop to send a "pure" number and why doesn't anyone else seem to have this trouble? I've taken the comma out of the admin section so all my invoices etc show: £2456.98 Rather than £2,456.98 but it seems this format is still being sent. Note the decimal point is NOT a problem as it works fine at say £999.99 Please help, I've looked everywhere but of course each PHP page is littered with commas :blink: Quote Link to comment Share on other sites More sharing options...
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