sormui Posted March 23, 2009 Share Posted March 23, 2009 (edited) I've just launched my online store and it's live. I did the final testing. I get an email confirmation of my order and the payment email is received from Paypal but I don’t see the order in the Admin section. What is happening? I also tried to login as the customer but I don't see any order in the history. Please help!!! Thanks in advance. Edited March 23, 2009 by sormui Quote Link to comment Share on other sites More sharing options...
sormui Posted March 24, 2009 Author Share Posted March 24, 2009 I've just launched my online store and it's live. I did the final testing. I get an email confirmation of my order and the payment email is received from Paypal but I don’t see the order in the Admin section. What is happening? I also tried to login as the customer but I don't see any order in the history. Please help!!! Thanks in advance. Can anyone help please? Quote Link to comment Share on other sites More sharing options...
koopastomp Posted April 6, 2009 Share Posted April 6, 2009 I am having a similar problem, when someone orders off my site, We get a confirmation from paypal, but no evidence of the order from the website, even when we log into the admin there is no orders placed for that customer. I am trying to figure this out and will let you know if i have any luck. Quote Link to comment Share on other sites More sharing options...
dietsociety Posted April 7, 2009 Share Posted April 7, 2009 This happens when a customer doesn't return to your site after completing the transaction in paypal. There's a couple of fixes for this in the contributions sections. Quote Link to comment Share on other sites More sharing options...
sormui Posted April 7, 2009 Author Share Posted April 7, 2009 This happens when a customer doesn't return to your site after completing the transaction in paypal. There's a couple of fixes for this in the contributions sections. Would you tell me which contribution I need? Thanks!!! Quote Link to comment Share on other sites More sharing options...
the_r1ck Posted August 15, 2009 Share Posted August 15, 2009 Hi..I had the same problem.. the payment went through but my order didn't come up to both admin and customer's account page. Any help or reply would be greatly appreciated..http://www.oscommerce.com/forums/style_images/ip.boardpr/folder_post_icons/icon6.gif Quote Link to comment Share on other sites More sharing options...
mhsuffolk Posted August 15, 2009 Share Posted August 15, 2009 Log into your PayPal account Click Profile Click Website Payment Preferences Set Auto Return to "On" Enter https://www.yoursite.com/checkout_process.php in the Return URL Box Ensure your success page complies with PayPals requirements This forces a return to your store, the customer has no other option providing they actually pay! Martin Quote Live shop Phoenix 1.0.8.4 on PHP 7.4 Working my way up the versions. Link to comment Share on other sites More sharing options...
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