littleuniverse Posted November 16, 2008 Share Posted November 16, 2008 Hi all Having set up my new site with a Paypal standard install, UK orders work fine and have been processed without an issue but US payments do not complete at checkout and get error messages as follows; Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address. :blink: If someone can point me in the right direction that would be great. Please note that I am fairly new to all this. I have looked in this forum for this kind of error but doesnt seem to be one unless I have overlooked it. All payments are set up with UK Pounds as default with US dollars & Euros as the other. Cheers Gary www.littleuniverse.co.uk [email protected] Quote Link to comment Share on other sites More sharing options...
Guest Posted November 16, 2008 Share Posted November 16, 2008 I think I recall reading something about this error, or very similar to it. Try doing a google advanced search for your error, type in oscommerce.com for the site to search. That might help find the thread. Quote Link to comment Share on other sites More sharing options...
littleuniverse Posted November 17, 2008 Author Share Posted November 17, 2008 OK thanks for that, appreciated :) I have tried a search already but if I know something might be out there it's worth continuing. My developement guy thinks it might be a shipping issue, but my UK orders are processed without problems.... Just US ones :huh: Anyone else feel free to comment. Cheers Quote Link to comment Share on other sites More sharing options...
satish Posted November 17, 2008 Share Posted November 17, 2008 "shipping address provided by the merchant is invalid" You need to check whats getting posted to Paypal for Shipping address. The error occurs if Paypal feels that the address where the goods are to be shipped are wrong(invalid). Satish Quote Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site. Check My About US For who am I and what My company does. Link to comment Share on other sites More sharing options...
littleuniverse Posted November 17, 2008 Author Share Posted November 17, 2008 If that is the case where in the program files is this kind of info collated and sent or stored? Quote Link to comment Share on other sites More sharing options...
littleuniverse Posted November 17, 2008 Author Share Posted November 17, 2008 OK FOR THE BENIFIT OF EVERYONE WITH THIS PROBLEM I EVENTUALLY FOUND THIS THREAD FROM LUNARLIVE...I JUST HAD IT TRIED BY MY US COUNTERPART AND IT WORKS SO THANKS. IT DOES EXCACTLY WHAT IT SAYS ON THE TIN! HERE IS THE LINK: :D :D :D :D :D :D :D :D :D :D http://www.oscommerce.com/forums/index.php?showtopic=308645 My customers are being redirected this weekend to this error message: "Return to Merchant Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address." There are not any settings that I can find to "undo" or "re-set" this new issue in the admin section so I toyed with the paypal_standard.php script on line 297 (this file is located in the folder: includes/modules/payment ) I changed line 297 as follows: $parameters['address_override'] = '1'; over to $parameters['address_override'] = '0'; I left everything else alone and this change has seemed to fix the issue for now. If there is a better or easier fix to this problem, please let me know. Thanks! Quote Link to comment Share on other sites More sharing options...
satish Posted November 18, 2008 Share Posted November 18, 2008 I changed line 297 as follows: $parameters['address_override'] = '1'; over to $parameters['address_override'] = '0'; Just place an test order and chek what email is recd from paypal as far as shipping address is the case. Is there an address override by paypal.if so some of Your visitors might not like that and get shipped products at different location. Quote Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site. Check My About US For who am I and what My company does. Link to comment Share on other sites More sharing options...
littleuniverse Posted November 18, 2008 Author Share Posted November 18, 2008 It has all checked out fine with addresses ,IPN, p&p and order return. Thanks for the support. If I get any more major issues with this I will return back here. Cheers all for the help. Quote Link to comment Share on other sites More sharing options...
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