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Please help, orders not coming through


PJ2006

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I have hit a problem - which reading through this forum is well known.

 

If customers do not select to return to my website, I get no notification of their order - so have to email them to find out what they ordered which is hugely unprofessional.

 

One solution I have seen is to install PayPal IPN - but I have not managed to do this successfully.

 

I'm wondering if auto return would be a simpler option - but I can't figure out how to turn this on - the option is not under Profile in my PayPal account.

 

Thanks

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  • 4 weeks later...

autoreturn is on paypal.

 

Paypal MOdule that comes with oscommerce rc2 has that paypal module.

 

Satish

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autoreturn is on paypal.

 

Paypal MOdule that comes with oscommerce rc2 has that paypal module.

 

Satish

I have switched on auto return but sometimes this doesn't work - I think when the user does not have a paypal account or choses not to log onto their account - they they don't get auto returned - so I'm struggling with this one. I did see a couple of days back a contribution for this which may help - it's more about capturing the order.

 

I have installed on contribution but it doesn't capture all the information I need.

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Thank you two for your information. Since my last note, I called PayPal twice - the last call earlier this week. I was informed that PayPal is currently working on this issue and should have it rectified by next week. I asked the man I spoke with if he would let me know when it is done and he said he would email me. I will post any findings when I hear from him. michele

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  • 7 months later...
Thank you two for your information. Since my last note, I called PayPal twice - the last call earlier this week. I was informed that PayPal is currently working on this issue and should have it rectified by next week. I asked the man I spoke with if he would let me know when it is done and he said he would email me. I will post any findings when I hear from him. michele

 

Did you ever get any response on this from Paypal?

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Did you ever get any response on this from Paypal?

 

Did you ever get any response on this from Paypal?

 

I'm using PayPal Website Payments Standard, but don't have any ipn.php page in my store, so should I be redirecting to checkout_success.php instead?

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