Jump to content

Archived

This topic is now archived and is closed to further replies.

Chronoz

Live Chat Support

Recommended Posts

I went to the contributions looking for a Live Support Chat and I found this one http://addons.oscommerce.com/info/872, its a bit old, I was wondering if it still works, it has been 5 years since the last update or if theres a newer version, I cant seem to find any other.

 

I made a new MSN account for my business and I was thinking of posting it on the website so people can add me but that looks kinda sloppy!

 

Any ideas?

 

Thanks in advanced!

 

Steve

Share this post


Link to post
Share on other sites
I went to the contributions looking for a Live Support Chat and I found this one http://addons.oscommerce.com/info/872, its a bit old, I was wondering if it still works, it has been 5 years since the last update or if theres a newer version, I cant seem to find any other.

 

I made a new MSN account for my business and I was thinking of posting it on the website so people can add me but that looks kinda sloppy!

 

Any ideas?

 

Thanks in advanced!

 

Steve

Hi

I have been using http://www.craftysyntax.com/ with the LC2 add on and Geoip add on successfully for a few years check out the website address above. There is an extra osc text datie called How to install Live help on both sides of oscommerce

which I can send you. Can be seen in action here http://designer-fashion-accessories.com check the crafty syntax website and let me know if you want the text datie


To improve is to change; to be perfect is to change often.

 

Share this post


Link to post
Share on other sites
Hi

I have been using http://www.craftysyntax.com/ with the LC2 add on and Geoip add on successfully for a few years check out the website address above. There is an extra osc text datie called How to install Live help on both sides of oscommerce

which I can send you. Can be seen in action here http://designer-fashion-accessories.com check the crafty syntax website and let me know if you want the text datie

 

 

Hey John!

 

Thanks for the fast response and I apologize about mine.

 

Sure, go ahead and toss it my way please! I liked it, looks pretty simple!

 

Thanks John! Appreciate your time!

 

Steven

Share this post


Link to post
Share on other sites

Hi

Have sent the files just want to post in case any one else is interested

 

HOW TO INSTALL LIVE HELP ON OSC

http://www.oscommerce.com/community/contri...ns,2187/page,31

 

Hi

to integrate live help into OSC go to the crafty syntax website and download the latest version of crafty syntax at this address

......craftysyntax.com/installation.php

 

An add-on to recommend can be found here LC2 SERVER

 

........starhostdesign.com/index.php?module=downloads

 

this add-on to Crafty Syntax provides a desktop interface ( pop ups and sound when a customer enters your shop )

 

The 3rd add-on to recommend is Geo IP this shows the IP address of the customer and where they are coming from ( for example I seen yesterday 4 visitors came from forums OSC to have a look ) Big Brother type of thing B)

can be found here

.......craftysyntax.com/help/viewtopic.php?t=2328

 

This is free open source software

Have fun John


To improve is to change; to be perfect is to change often.

 

Share this post


Link to post
Share on other sites

Where do i translate the text? i tried in lang-English.php but i dont find what i need(text: Sorry no operators are currently online to provide Live support at this time. and LEAVE A MESSAGE:

Please type in your comments/questions in the below box

and provide an e-mail address so we can get back to you)

Help me please

Share this post


Link to post
Share on other sites

Hi

You should now go to the support forums for live help at the address below if you search the forums for additional modules you will find that a lot of translations have already been done.

 

http://www.craftysyntax.com/help/

 

You can change the various text messages in your live help admin control panel on the left hand side go to departments then

create/edit/delete then click on settings here you can change most off the text messages.

 

The LEAVE A MESSAGE is an image found here

live help/onoff_images/offline1.gif The message you would need to change in photo shop although as I said if you go to the live help forums you will find a lot of image gifs are available in different languages.

PS are you James Bond??? got a visit yesterday from him :D


To improve is to change; to be perfect is to change often.

 

Share this post


Link to post
Share on other sites

Try /includes/languages/english/xxxx.php or in one of the diecrories in there.

 

Look in the contribution file structure and that will give you the file name.


Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile

 

Virus Threat Scanner

My Contributions

Basic install answers.

Click here for Contributions / Add Ons.

UK your site.

Site Move.

Basic design info.

 

For links mentioned in old answers that are no longer here follow this link Useful Threads.

 

If this post was useful, click the Like This button over there ======>>>>>.

Share this post


Link to post
Share on other sites
Hi

Have sent the files just want to post in case any one else is interested

 

HOW TO INSTALL LIVE HELP ON OSC

http://www.oscommerce.com/community/contri...ns,2187/page,31

 

Hi

to integrate live help into OSC go to the crafty syntax website and download the latest version of crafty syntax at this address

......craftysyntax.com/installation.php

 

An add-on to recommend can be found here LC2 SERVER

 

........starhostdesign.com/index.php?module=downloads

 

this add-on to Crafty Syntax provides a desktop interface ( pop ups and sound when a customer enters your shop )

 

The 3rd add-on to recommend is Geo IP this shows the IP address of the customer and where they are coming from ( for example I seen yesterday 4 visitors came from forums OSC to have a look ) Big Brother type of thing B)

can be found here

.......craftysyntax.com/help/viewtopic.php?t=2328

 

This is free open source software

Have fun John

 

Can you please explain to me exactly how to install this i already have craftlsyntax but don't know what to do with it.

thanks

Share this post


Link to post
Share on other sites

Hi christineS

 

Well it is a relatively simple install. The zip datei you downloaded you now have to unpack into a normal folder ( yellow ) this folder you should now rename to livehelp, livechat or Live_help or whatever you want ( No spaces between the words ).

Now you upload this folder best by FTP the same level on your domain as OSC ( catalog/ Store/ Shop ) or whatever you have called yor store. Very important this does not go inside the OSC folder but should be beside it.

after the folder is on your server you now have to set up a database in phpMyAdmin you will find this in your cpanel or whatever you use.

If you are not to sure about cpanel do a back up of your stores database first of all and a backup of your store always better to do a backup first before changing any thing.

When you create a new database you will have...... 1: database name. 2: database user. 3: database password.

write these down as you will need them to configure livehelp.

Now you go to your internet browser and type this address http://www.yourdomainname.com/livehelp/setup.php

and follow the instructions here you will now need the name of the database,user,password etc that you have created.

Now you have to integrate this in OSC ( your store ) this just a question of adding a link. the instructions can be found here

 

http://www.oscommerce.com/community/contri...ns,2187/page,31

 

The quick start up extra contribution LC2 can be found here

 

.... starhostdesign.com/index.php?module=downloads

 

thats it the livehelp should now appear in your info box on the index page of your site. I would recommend downloading the LC2 extra contribution adds a quick start up to your desktop makes it quicker to use when you are online

 

 

 

There is also a nice ip extra if you need with this you can see where the customer is coming from the best thing is to go to the crafty syntax support forums and check out the extras ( for example you can change the images etc ).

If you have problems mail me.

John :rolleyes:

 

 

 

Can you please explain to me exactly how to install this i already have craftysyntax but don't know what to do with it.

thanks


To improve is to change; to be perfect is to change often.

 

Share this post


Link to post
Share on other sites

×