w2vy Posted January 6, 2003 Share Posted January 6, 2003 We have been looking at the problem. We have two possible solutions. a) put comments box back on checkout_payment page B) add a button to checkout confirmation that will open up a text box for comments you then Continue back to checkout_confirmation and then confirm order The advantage of these is the steps are the same no matter if the payment processor is internal or external. and there is always c) do nothing The problems as I see it (from posts and other discussions) a) checkout_payment may become very crowded B) two extra clicks and may not be as intuitive c) not everyone is happy... Quote Thomas A. Moulton, W2VY osCommerce core developer osc2.1 to osc 2.3.x Support the developers! http://www.oscommerce.com/about/team Link to comment Share on other sites More sharing options...
zzfritz Posted January 6, 2003 Share Posted January 6, 2003 Thanks, Tom, for your attention to this nagging issue. I vote for (a) putting the comments back on the payments page, no matter how crowded it may be. Choice (b) on the confirmation page by indirection, is indeed too late in the process and not intuitive. We now have choice © and it is not satisfactory, especially in light of the fact that the comment doesn't get into the confirmation email. Quote Link to comment Share on other sites More sharing options...
Guest Posted January 7, 2003 Share Posted January 7, 2003 Thank you, Tom! I definitely appreciate your taking the time to address this issue. My vote is with Fritz - option A. :wink: Quote Link to comment Share on other sites More sharing options...
hobbzilla Posted January 24, 2003 Share Posted January 24, 2003 I too also think the comments box after the fact is a bad implementation. A customer should have the ability to send comments WITH their order, not after the order has been placed (I know.. it still shows up with their order.. but from the customers view point, it is after the fact). Yes, Mattice's solution to just explain that fact during the checkout procedure might help.. but people that buy things online get into the rut of seeing the forms and not reading lingering informational text. I know I do.. I see a fairly large textarea and don't even have to read "comments/etc" .. I know that is the comments box.. my mind has also trained me that if I don't have any comments (I will be using my comments section for gift wrapping card text too!), I just glance over the textarea.. it isn't a big deal to me.. So adding an extra 200 pixels to the mix on checkout_payment.php also gets my vote. Quote Link to comment Share on other sites More sharing options...
w2vy Posted February 6, 2003 Share Posted February 6, 2003 Here is an update to the long standing "Add comment to order" thread. We have added the comments box back to the payment page and also added it to the shipping page. The is because there are cases where these pages will be skipped. So there may be cases where it is not possible to add comments to an order, but that would only be for Virtual Products (Downloads) that are also Free. I have the code ready to commit so it will be part of MS1 I am just waiting for Harald as he had an issue or two that he has told me he wants to disucss about the way the current pages look. If you want a peek feel free to check it out at http://www.xanthus.net/osc/default.php We have also enhanced the admin order status history display, but I have admin locked... tom Quote Thomas A. Moulton, W2VY osCommerce core developer osc2.1 to osc 2.3.x Support the developers! http://www.oscommerce.com/about/team Link to comment Share on other sites More sharing options...
zzfritz Posted February 7, 2003 Share Posted February 7, 2003 I just reviewed the mockup, and heartily endorse this approach. Having the comment box on both the shipping and payment page makes it suitably conspicuous, and I tested to make sure it carries forward any text entered from the shipping page to the payment page. Then, with yet another opportunity to edit it from the confirmation page, no one should complain they were unable to enter their comment. Thanks for listening, and for implementing what we needed! Quote Link to comment Share on other sites More sharing options...
hobbzilla Posted February 15, 2003 Share Posted February 15, 2003 Although it has been a pain, I've updated all my modified files to the current CVS (only 150+ commits). I believe this is good thing to have the comments pre-checkout_success. However, I have tried to modify this code to not show up on the shipping/payment pages and just on checkout_confirmation which is easy enough to do.. but for whatever reason I can't get comments entered on the confirmation page to get set. Can anyone shed some light on this issue? Also can anyone tell me why the code that is on checkout_confirmation & checkout_shipping is not totally in checkout_payment? if (!tep_session_is_registered('comments')) tep_session_register('comments'); if (tep_not_null($HTTP_POST_VARS['comments_added'])) { $comments = tep_db_prepare_input($HTTP_POST_VARS['comments']); } It just has the first line. Quote Link to comment Share on other sites More sharing options...
w2vy Posted February 15, 2003 Share Posted February 15, 2003 I have tried to modify this code to not show up on the shipping/payment pages and just on checkout_confirmation which is easy enough to do.. but for whatever reason I can't get comments entered on the confirmation page to get set. Can anyone shed some light on this issue? First thing each of those pages operate slightly differently. checkout_shipping will post to itself to update the shipping selection and comments and then redirect to checkout_payment then checkout_payment will post to checkout_confirmation to do his dirty work. (as a side note I like the way checkout_shipping does things, all it's business in it's page it also means you can to a reload without the Re-Posting variables message from the browser) Now check_out confirmation has much less code on it because it is only displaying the data for the user to confirm before placing the order, nothing on that last page can be edited. Also since payment modules may need to set up a POST form to another site to accept payment we can't accept changes to the comments on this page Quote Thomas A. Moulton, W2VY osCommerce core developer osc2.1 to osc 2.3.x Support the developers! http://www.oscommerce.com/about/team Link to comment Share on other sites More sharing options...
Deskdirect Posted February 16, 2003 Share Posted February 16, 2003 Is it possible for the admin to add a comment to the checkout process? I just need to include a hyperlink(image or text) to some information I want tto make sure my customers read before finishing their order. Annette Quote Link to comment Share on other sites More sharing options...
w2vy Posted February 16, 2003 Share Posted February 16, 2003 Is it possible for the admin to add a comment to the checkout process? I just need to include a hyperlink(image or text) to some information I want tto make sure my customers read before finishing their order. Annette You will have to add some code to the checkout process to do that. Espically if you want to force them to read the text. Quote Thomas A. Moulton, W2VY osCommerce core developer osc2.1 to osc 2.3.x Support the developers! http://www.oscommerce.com/about/team Link to comment Share on other sites More sharing options...
Deskdirect Posted February 16, 2003 Share Posted February 16, 2003 Tom, Thanks for the info. I just haven't got a clue about php. The learning curb makes me :cry: Annette Quote Link to comment Share on other sites More sharing options...
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