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keeping customers informed

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I'm looking for a solution / contribution that reminds me to keep customers informed if I've not yet despatched their order.


So far I've found Contact Alert mod - http://www.oscommerce.com/community/contributions,3350


This sort of does it, but you would still need to trawl though orders to find the one that needs attention.


What I was thinking of was if an order has not changed status for say 3 days then it sends me an email reminder to keep the customer updated with any changes.



does anything like this exist? does anyone else think this is a good idea / way of going about it?


many thanks

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