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dannii_b

Discount Coupn Problem

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Okay I am having a major issue with my discount codes.

 

I am making up $10 vouchers for people, but when they go to checkout, it only gives them a 2c discount. However if I use it in my account, it works!

 

No idea what is going on here, can anyone help?

 

ETA: I just had a thought, the customers that have trouble are new customers that have not placed an order yet, but my account has placed a previous order and it works for that. Could that be the problem? If so, how can I make it so that new customers can still use discount coupons?

Edited by dannii_b

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Okay, have been looking into it more and it is definitely that the customer is new and have not placed an order yet. I know this because all new customers it doesn't work for, but existing customers that have placed an order before it does work for.

 

Just need to know how to amend this now, any ideas?

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