rforeman Posted September 25, 2007 Share Posted September 25, 2007 Hi Everyone, We are using the Exact Payment Gateway and Chase Paymentech to process credit card payments. The client in question was charged twice on her credit card, but she intended to place only one order and OSC confirmed only one order. We have issued a refund and Chase Paymentech claim the problem is with OSC. We are trying to diagnose the problem and need a log or audit trail. The server's raw access logs do not provide enough information. Is there a log or audit trail in OSCommerce, or available via a contribution. We have searched unsuccessfully. Thanks in advance. Sincerely Ron Foreman 647-999-8543 [email protected] Store URL: www.kingwestflowers.com/catalog/ Quote Ron Foreman EmpowerYou (647) 999-8543 Skype: RonForeman Link to comment Share on other sites More sharing options...
bobg7 Posted September 25, 2007 Share Posted September 25, 2007 If this is the only time it's happened and has been working without error before than I would say it was an isolated error. I would suspect the customer clicked the Confirm button, nothing happend (connecting to the gateway) and clicked it again thus creating a duplicate payment. If you have a way to check the transactions on the gateway server see if they are date/time stamped and I would suspect you see two instances going through with seconds of each other. Quote Installed Contributions: CCGV, Close Popup, Dynamic Meta Tags, Easy Populate, Froogle Data Feeder, Google Position, Infobox Header Entire Row, Live Support for OSC, PayPal Seal with CC images, Report_m Sales, Shop by Price Revised, SQL Updater, Who's Online Enhancement, Footer, GNA EP Assistant and still going. Link to comment Share on other sites More sharing options...
rforeman Posted October 17, 2007 Author Share Posted October 17, 2007 Thanks Bob!! The transactions were 30 minutes apart with two payment authorizations. We still do not have a solution but it hasn't happened again. Ron If this is the only time it's happened and has been working without error before than I would say it was an isolated error. I would suspect the customer clicked the Confirm button, nothing happend (connecting to the gateway) and clicked it again thus creating a duplicate payment. If you have a way to check the transactions on the gateway server see if they are date/time stamped and I would suspect you see two instances going through with seconds of each other. Quote Ron Foreman EmpowerYou (647) 999-8543 Skype: RonForeman Link to comment Share on other sites More sharing options...
dynamoeffects Posted October 17, 2007 Share Posted October 17, 2007 Is your site hosted with GoDaddy? Quote Please use the forums for support! I am happy to help you here, but I am unable to offer free technical support over instant messenger or e-mail. Link to comment Share on other sites More sharing options...
arya Posted October 26, 2007 Share Posted October 26, 2007 Hi All, My Site hosted by GoDaddy, when i try to send request to Paymentech Gateway i didn't get any response and Page can't be displayed error is coming. I had checked that CURL is working fine and there is no other version related issue. Any Help will be appriociated !! Thanks, arya Quote Link to comment Share on other sites More sharing options...
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