thepw Posted August 20, 2007 Share Posted August 20, 2007 Hi there, this is a hopeful question, Currently we have had a small amount of customers who enter their card details, click continue and then confirm their order only to be taken back to the payment details screen ... Could this be an error from the payment company we are using (ProtX) ? If so, does anybody have any idea what could be causing it, as there are no errors after the redirect... Paul, Quote Link to comment Share on other sites More sharing options...
Silverado05 Posted August 20, 2007 Share Posted August 20, 2007 If the customer is not selecting the radio button but just entering their CC info and continuing the checkout process they will be sent back to the checkout payment to select the radio button as well as entering their CC info. Quote Search the forum and contributions before posting. If that doesn't work, keep looking, then post. The forum is for seeking help and advice NOT for someone to do your work for you. Try to do something on your on, if you are going to run a shop then learn how it works. Link to comment Share on other sites More sharing options...
thepw Posted August 20, 2007 Author Share Posted August 20, 2007 Hi there, yes I can confirm that the customer does select the radio button - we also tried the same card details ourselves and it did exactly the same - could it be an issue with that type of card? Quote Link to comment Share on other sites More sharing options...
Silverado05 Posted August 20, 2007 Share Posted August 20, 2007 Are you getting any kind of error at the top of the screen? You could try to add a echo call in the checkout_payment to see what is going on. What other payment modules do you have and what are the sort orders of them? If you have more then one you should start them at 1 and not 0 sometimes that can make a difference. Quote Search the forum and contributions before posting. If that doesn't work, keep looking, then post. The forum is for seeking help and advice NOT for someone to do your work for you. Try to do something on your on, if you are going to run a shop then learn how it works. Link to comment Share on other sites More sharing options...
thepw Posted August 20, 2007 Author Share Posted August 20, 2007 Hi there, thanks for the quick responses ... No, there is no error message at all , which is very strange! I will try out the sort order on them now, many thanks for the advice Quote Link to comment Share on other sites More sharing options...
thepw Posted August 21, 2007 Author Share Posted August 21, 2007 Hi there, I have tried the sort order out, and we have had two customers come back today with the same issue. Any more suggestions - all help is greatly appreciated Quote Link to comment Share on other sites More sharing options...
Guest Posted August 21, 2007 Share Posted August 21, 2007 what is the url they are sent back to? Does it have any variables attached to it? e.g. checkout_payment.php&error= (but no message showing on screen) Tom Quote Link to comment Share on other sites More sharing options...
sofaking Posted August 26, 2007 Share Posted August 26, 2007 (edited) check in the protx transaction details section of what success url and failure urls they have there too. I have also noticed that there is a re-direct contibution been added recently but it will all depend on whether you are using Protx Direct or Form Edited August 26, 2007 by sofaking Quote Link to comment Share on other sites More sharing options...
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