Sen Posted November 14, 2002 Share Posted November 14, 2002 I like to use that hack for oscommerce but i can't download it. If i download it i get a error saying it is corupt. Can someone place it @ there webspace or email it to me :? Thank u in advance :) Quote Link to comment Share on other sites More sharing options...
gwinger Posted November 14, 2002 Share Posted November 14, 2002 I tested your contribution and found no dokumentation, no working admin and not the right filedefinitions in the admin/includes/applikations_top.php Then the boxes files for the support desk are not included. Please check your quality before posting. A packket should be full integrateable into oscommerce. Please load up a full version of your package. This is not sourceforge here. Quote xtcommerce Templates And this is my new coding project. A multilingual sitesearch for online stores. Have a look at the search field left in the navbar: WWW.BE-INSHAPE.DE Proteinpulver, Aminosäure Liquids and Supplements for Bodybuilding and Fitness It finds all the ingredients like amino acids, carnitin and proteins if you don't know how to spell. In realtime... Link to comment Share on other sites More sharing options...
Sen Posted November 14, 2002 Author Share Posted November 14, 2002 ehh it is not my contrubition i am asking someone to upload it again it is incorect Quote Link to comment Share on other sites More sharing options...
CC Posted November 14, 2002 Share Posted November 14, 2002 Gwinger wrote: I tested your contribution and found no dokumentation, no working admin and not the right filedefinitions in the admin/includes/applikations_top.php Then the boxes files for the support desk are not included. Please check your quality before posting. A packket should be full integrateable into oscommerce. Please load up a full version of your package. This is not sourceforge here. Gwinger, what the hell are you talking about?! FOr one that has nothing to do with what Sen said, and second, what do you think this place is?? This isnt a place to come shopping for OSC mods for free! If you want something and it doesnt work, FIX IT YOURSELF! No one here is a charity, and lets say for arguments sake the code was Sen's, if you sue it you take the risk, after all every contribution has this next to it: Note: Use contributions at your own risk. I cant believe the way you said what you did, and it was out of order. Dont order ppl around like you own them or their code on here. Everything is done by good will and in the open source spirit. If it doesnt work for you, and you dont have the ability to fix it, dont use it! Simple as...! CC. Quote Link to comment Share on other sites More sharing options...
Sen Posted November 14, 2002 Author Share Posted November 14, 2002 For the record no i did not write it. I like to try it. Only the zip file is corupt. I thought the maker of the hack is not aware of this and thats why i ask here for the missing files/ or complete repack. The missing files are: pd_ticket_admin.php install.txt Quote Link to comment Share on other sites More sharing options...
gwinger Posted November 14, 2002 Share Posted November 14, 2002 Right what you said. But A contribution should have implemented the whole code and for a programmer it should be easy to test a Zip package before posting anything. Seems that you are able to fix everything, also when you have only the half of the data???? What do you think you are here, in a do it yourself workshop. This is a sectin for contributed addons and no CVS development section. Look at that german news module. What the heck is that? When I start to do an addon, I shouldn't post it as a contribution. There has to be a little bit of order here. Quote xtcommerce Templates And this is my new coding project. A multilingual sitesearch for online stores. Have a look at the search field left in the navbar: WWW.BE-INSHAPE.DE Proteinpulver, Aminosäure Liquids and Supplements for Bodybuilding and Fitness It finds all the ingredients like amino acids, carnitin and proteins if you don't know how to spell. In realtime... Link to comment Share on other sites More sharing options...
gwinger Posted November 14, 2002 Share Posted November 14, 2002 Sorry Sean, I'm tired and didn't recognized you're not the author of the contributin. ;-) Quote xtcommerce Templates And this is my new coding project. A multilingual sitesearch for online stores. Have a look at the search field left in the navbar: WWW.BE-INSHAPE.DE Proteinpulver, Aminosäure Liquids and Supplements for Bodybuilding and Fitness It finds all the ingredients like amino acids, carnitin and proteins if you don't know how to spell. In realtime... Link to comment Share on other sites More sharing options...
Sen Posted November 14, 2002 Author Share Posted November 14, 2002 Sorry Sen, I'm tired and didn't recognized you're not the author of the contributin. ;-) Does not matter GINGER :lol: Quote Link to comment Share on other sites More sharing options...
CC Posted November 14, 2002 Share Posted November 14, 2002 Gwinger What do you think you are here, in a do it yourself workshop. This is a sectin for contributed addons and no CVS development section. Look at that german news module. What the heck is that? When I start to do an addon, I shouldn't post it as a contribution. There has to be a little bit of order here. This maybe a contribution but nobody can anybody lese what to do when it comes to updating a mod. If you think it is unfinished and wont work, email Harald and tell him, let him decide what to do with it, but dont ever think you can tell someone that they should finish it. If they decide not to, what then? There is order, just maybe not the way you like it. I know for one, if you had spoken to me in that way I would never update that code. Why should I? Becos you tell me to?! I dont think so... Just remember how you speak to people, and remember the magic word.. please. CC. P.S. Commendable that you apologised tho, not many do. Quote Link to comment Share on other sites More sharing options...
elari Posted November 14, 2002 Share Posted November 14, 2002 but missing icon helpdesk.gif i have reused the original icon from helpdesk from snowman Mistake here in install 8.) In english.php add the following include('includes/languages/pd_add_english.php; is include('includes/languages/pd_add_english.php'); I also used the catalog/boxes/helpdesk.php from snowman that is missing in support ticket and last i have an error in adding a new user Support ticket Admin in /admin/pd_ticket_config_action.php 1136 - Column count doesn't match value count at row 1 INSERT INTO pd_support_team values('', 'elari', 'elari test team ') [TEP STOP] Quote Link to comment Share on other sites More sharing options...
puddled Posted November 15, 2002 Share Posted November 15, 2002 Apologies to all for the errors in the zip file, I have uploaded the program to my server, and is available at the following address http://www.puddled.co.uk/download/support_..._tickets_v1.zip The zip file was tested before commiting to the contributions section of the main oscommerce site, and tested to be okay. However, I have a had a few reports back saying corrupt files are included. I can only apologise for this, and I will dig my hammer out later to fix my machine and software. The code is complete, however, it does require some cosmetic tweeks to complete the final look. :oops: Quote Instant idiot......Just add mud !! Link to comment Share on other sites More sharing options...
Giorgiogg Posted November 20, 2002 Share Posted November 20, 2002 in the zip u forgot admin/includes/language/pd_add_english.php ...is possible? Quote Link to comment Share on other sites More sharing options...
elari Posted November 20, 2002 Share Posted November 20, 2002 and goes to cvs.... http://cvs.sourceforge.net/cgi-bin/viewcvs...et/?sortby=date also package download www.unlockgsm.com/dload-osc/ ..... demo avalaible http://www.unlockgsm.com/test_checkout/cat...log/default.php you need to create account to see support ticket in login box Quote Link to comment Share on other sites More sharing options...
Giorgiogg Posted November 21, 2002 Share Posted November 21, 2002 it works ok tnx Only a problem.... new ticket doesn't go in Open state but remain without state so i can not search ticket in admin by state (to search new)..... Quote Link to comment Share on other sites More sharing options...
elari Posted November 21, 2002 Share Posted November 21, 2002 support is updated to version 2.2 in cvs in other tree http://cvs.sourceforge.net/cgi-bin/viewcvs....2/?sortby=date many work has been made by david New icon list of opened ticket improved and easier ticket search for user we have also added a login box for customer account some translation are needed from the english file to spannish / german ..... please do not use the spannish or german to translate they are not up to date.... uploaded also to my page support_tickets_2m1121.zip Quote Link to comment Share on other sites More sharing options...
puddled Posted November 22, 2002 Share Posted November 22, 2002 People have reported error's with other peoples tickets, being shown in their display. This has now been rectified, however there has had to be a change to the database , to include the customers id. This is because, the email variable used before was failing when the email address had a full-stop in it. The new addition to the database is as below, all amendments can be downloaded fromteh cvs directory http://cvs.sourceforge.net/cgi-bin/viewcvs.cgi/elari/ edit your pd_ticket_data table as below ALTER PD_TICKET_DATA ADD customers_id smallint(5) NULL default '0' Quote Instant idiot......Just add mud !! Link to comment Share on other sites More sharing options...
arames Posted November 22, 2002 Share Posted November 22, 2002 Seems working better... Expcept that under the admin/index.php In the left bar I get: "Open Tickets 0 Reviews: 34 " Why is that, althought I have round 5 Opened Tickets.... it still shows Opened Tickets "0" ( under Statistics in index.php ) :shock: Quote Link to comment Share on other sites More sharing options...
arames Posted November 22, 2002 Share Posted November 22, 2002 p.s: Small question.... where do I get the latest Frensh translation for Oscommerce ? :oops: Quote Link to comment Share on other sites More sharing options...
puddled Posted November 22, 2002 Share Posted November 22, 2002 Yes we had a change in the database structure, and now use the status_id as opposed the status name. To correct this, look thoriugh your index.php for the ticket_query and alter to read:- $ticket_query = tep_db_query("select count(*) as count from " . TABLE_PD_TICKET_DATA . " where ticket_status = '1'"); this line should be about line 175 Quote Instant idiot......Just add mud !! Link to comment Share on other sites More sharing options...
arames Posted November 23, 2002 Share Posted November 23, 2002 GREAT! just changed "opened" into "1" :P Quote Link to comment Share on other sites More sharing options...
puddled Posted November 24, 2002 Share Posted November 24, 2002 Okay, there has been a new release of this package, posted on the contributions section. The zip file was tested before upload, but seems to be corrupt on trying to download, so I have placed a package on my server located at http://www.puddled.co.uk/download/support_...ickets_v2_6.zip If you would like a copy of this file, help yourself, any problems with it, let me know via this forum Quote Instant idiot......Just add mud !! Link to comment Share on other sites More sharing options...
puddled Posted November 24, 2002 Share Posted November 24, 2002 The reason for the new zip, is I found a bug in the user interface, that was not allowing the ticket to be displayed, or was generating a page not found error, this has now been rectifed in the new release Quote Instant idiot......Just add mud !! Link to comment Share on other sites More sharing options...
arames Posted November 24, 2002 Share Posted November 24, 2002 I am getting this strange message: 1054 - Unknown column 'customers_id' in 'where clause' select count(*) as total from pd_ticket_data where customers_id ='2' [TEP STOP] when clicking on Ticket Tracking "pd_ticket_tracking.php" Solution ? :? Quote Link to comment Share on other sites More sharing options...
arames Posted November 24, 2002 Share Posted November 24, 2002 OK, it seems there was an error with the SQL tables. Never the less, when a customer wants to open an ticket, under: Departments: as well as under Priority: there is NO OPTION to choose from. ( like before we had under priority: Urgent, less urgent...) Why is that? How can I et back the Prioritys and Departments added ? Please help is fastly needed :( Quote Link to comment Share on other sites More sharing options...
strictlypc Posted November 30, 2002 Share Posted November 30, 2002 Hi arames, You would need to run the following into your database again: INSERT INTO pd_ticket_dept VALUES("1","Sales"); INSERT INTO pd_ticket_dept VALUES("2","Billing"); INSERT INTO pd_ticket_dept VALUES("3","Support"); INSERT INTO pd_ticket_dept VALUES("4","General"); INSERT INTO pd_ticket_priority VALUES("1","Low"); INSERT INTO pd_ticket_priority VALUES("2","Medium"); INSERT INTO pd_ticket_priority VALUES("3","High"); That would fix your problem. :P Quote Link to comment Share on other sites More sharing options...
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