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Support Tickets


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On a side note,

You guys have really got to remember where the spellchecker button is... :wink: :lol:

 

Just kiddin.

Gives us all summat to do.

 

BTW - I have changed my mind and gone with your FAQ mod aswell.

 

Only thing is, I am going to get rid of the class around the FAQ answers.

Dont like the look of that.

Apart from that, it is quality!

 

Nice one guys.

 

CC.

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Arse!

 

One last thing I forgot.

 

Ticket numbers in sibject is not going out with the update on the ticket.

Easy enuff to sort myself, but thought you might want to know for future use.

It goes out with the original ticket creation mail, but not the update.

 

k, thats all I think. :?

 

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Try it, test and abuse it, find the bugs and let us know, any suggestions or comments let us know, and we will see what we can do  :D

This is really really really good :lol:

 

I added DIR_WS_ICONS to catalog/modules/support_track.php

 

Just look for.

<img src=/images/up_down.gif>

and change to

<img src='. DIR_WS_ICONS .'up_down.gif>

where you see the code below: ~line 44-53

if (tep_db_num_rows($history_query)) {

echo '<table border="0" width="100%"

ibandyop

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After installing this into my store I have a problem.

 

Now when I try and log into my account as a customer I get this URL:

 

https://myhost.com/store//catalog/login.php

 

It used to read:

https://mydomain.com//catalog/login.php

 

From the install file:

 

6. Add the contents of configure_support.php to your admin/includes/configure.php file

 

Is it possible you changed something in

catalog/includes/configure.php

 

You may want to compare it with your backup or .bak if you have one.

I would start by looking at define('DIR_WS_CATALOG', ...

good luck.

ibandyop

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Also may want to confirm definition of FILENAME_LOGIN in application_top?

 

- Greg

 

Gregs,

 

I've searched throught the config (first place I looked) I'll dig through some of the other code tomorrow when I get a chance.

 

P.S. Great contrib! Thanks for sharing it.

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I installed the previous version of Support Ticker and it was working fine until i updated it today with the latest version of it which comes with the FAQ etc.

 

I am getting this error when i run the Admin

 

Fatal error: Cannot redeclare tep_get_supports_status_name() (previously declared in e:inetpubwwwrootcatalogadminincludesfunctionssupport_functions.php:3) in e:inetpubwwwrootcatalogadminincludesfunctionssupport_functions.php on line 3

 

This is the only code which I can see in Admin and nothin else.

It says it cannot redeclare tep_get_supports_status_name().....

as I have installed it earlier and i updated it now.

 

How can i eliminate this problem

 

Thanks

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  • 4 weeks later...

i have a problem, admin seems to works well, but on catalog/ when i click on helpdesk i have a blank page as if helpdesk.php wasn't in my directory, but it is in my directory so i can't see it running with MS1

 

please help

 

 

merci

PL DTM

-----------------------------------------

Sur un malentendu, ... ?a pourrait marcher

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Ok ive installed like 3 support ticket mods which didnt work and had to do some horrid uninstalls.

Also, i keep finding more support systems mods but dunno which one worls with M1.

 

Last support ticket system used and about to uninstall is support_tickets_v2.2.

 

What support ticket system works with M1 release?

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Thanks.

 

After a horrid install due to a incomplete uninstall of 3 somewhat other support mods i am pleased with this very well written support mod.

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I have a small forum added:

http://www.svflix.com/forum.php

 

Every small to medium sized site i vist that has some sort of live support is always empty.

 

Unless my store picks up enough to induce a stand by of more than 16 hours of customer support i dont really see how the support mod could help me out unless the user chooses to use this method and the admin recieves the request in a email.

 

Currently the enquiries, sales, billing, shipping and support departments are at my desk drawer next to this PC with alotta loose change and some few cigs

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Uhg what would happen if you install a support system with a faq manager while not know you already have aother faq mod installed?

 

A big headache. :evil:

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ok i installed the V2b version and it seems to work good except for edit and delete.

in fact when a customer delete a ticket he does'nt see it anymore, but for the admin the ticket is still here. the ticket_statut is 0 but still appears in the database. So my question is: is it really removed and if not how can the admin see the ticket is no longer valid

 

thank's for help

PL DTM

-----------------------------------------

Sur un malentendu, ... ?a pourrait marcher

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  • 1 month later...

When I create/delete a ticket on the customer side i recieve an error-

 

Warning: mail() [function.mail]: SMTP server response: 550 Incomplete envelope information in D:Inetpubwwwrootcatalogincludesclassesemail.php on line 500

 

Warning: Cannot modify header information - headers already sent by (output started at D:Inetpubwwwrootcatalogincludesclassesemail.php:500) in D:Inetpubwwwrootcatalogincludesfunctionsgeneral.php on line 32

 

The email does complete though. When using the admin side, everything works fine.

Thank You,

Brad

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  • 4 weeks later...
The latest version is compatible with MS1, as I use it myself. You can download from here.

 

www.oscommerce.com/community/contributions,936

 

David is this going to be MS2 compatable?

 

I have it installed on a MS1 snapshot and it works fine however ive loaded it into todays snapshot and it all seems to be ok except on the helpdesk.php file in the catalog once youve logged in comes up with:

 

1064 - You have an error in your SQL syntax near ') as total ' at line 1

 

select count() as total

 

[TEP STOP]

 

just after the helpdesk menu is displayed.

 

anyone have any ideas on what could be causing this?

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