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Changing return To Merchant Link on Paypal

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Hi,

I run a store and as i have read many times here customers often don't return to your site after using PayPal.

OK so I have IPN etc and it's great order gets saved and all.

But if the customer doesnt return there is no order email etc, which is ok but I would really like this to happen it's just better.

So I contacted PayPal about the size of the return to merchant link on the completed payment page. This is the main problem it is tiny and hidden at the bottom.

This is what was sent to me.

 

"I am happy to assist you today.

 

There is no real way to control the size of this link. If you have the ability to edit the HTML form post that is made to PayPal, then you can change the link into a button with your own text.

 

To achieve this goal you will need to pass the "cbt" variable with a value equal to the text you wish to appear on the button. An example is below.

 

<input type="hidden" name="cbt" value="Click to Complete Transaction">

 

Thanks for choosing PayPal".

 

This is great except I don't really understand it

Does anyone have any ideas or suggestions.

 

All help is much appreciated.

 

Douglas Walker

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Hi,

I run a store and as i have read many times here customers often don't return to your site after using PayPal.

OK so I have IPN etc and it's great order gets saved and all.

But if the customer doesnt return there is no order email etc, which is ok but I would really like this to happen it's just better.

So I contacted PayPal about the size of the return to merchant link on the completed payment page. This is the main problem it is tiny and hidden at the bottom.

This is what was sent to me.

 

"I am happy to assist you today.

 

There is no real way to control the size of this link. If you have the ability to edit the HTML form post that is made to PayPal, then you can change the link into a button with your own text.

 

To achieve this goal you will need to pass the "cbt" variable with a value equal to the text you wish to appear on the button. An example is below.

 

<input type="hidden" name="cbt" value="Click to Complete Transaction">

 

Thanks for choosing PayPal".

 

This is great except I don't really understand it

Does anyone have any ideas or suggestions.

 

All help is much appreciated.

 

Douglas Walker

 

Just wonder if you've been able to figure out where to change this code. We had our very first order today and had to jump through some hoops to figure out what was ordered. I've been reading a lot about the various "solutions" and your PayPal communication seems viable. It would be great to be able to replace that "return to merchant" link with a logo image of our store saying "return to our store" or something similar.

 

I'll be following this thread in the hope that some help will be coming on where and how to pass the "cbt" variable and replace this link with an image.

 

Fingers crossed:)


We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos

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Just wonder if you've been able to figure out where to change this code. We had our very first order today and had to jump through some hoops to figure out what was ordered. I've been reading a lot about the various "solutions" and your PayPal communication seems viable. It would be great to be able to replace that "return to merchant" link with a logo image of our store saying "return to our store" or something similar.

 

I'll be following this thread in the hope that some help will be coming on where and how to pass the "cbt" variable and replace this link with an image.

 

Fingers crossed:)

 

Hi I have not been able to solve this one. I had a really experienced coder look at it (I'm lucky he's a friend) it should be very simple but we couldn't get it to work. We changed the text but no button appeared.

 

However the best solution for this problem is Pay Pal IPN it puts the order into your database before the sale is made and then auto verifies it once payment is made and updates in your database.

 

But if the person doesn't complete and 70% wont hit the back to merchant. It wont send you an email so you wont know there is an order.

 

But here is the solution and this has saved me a number of times

 

pending_order_email_v1

 

This sits on your confirmation page and whenever someone visits that page it sends you details of what they are purchasing.

 

You then just need to marry up the completed orders with the abandoned ones. The abandoned ones are useful too as you can follow them up with a friendly email just checking everything is ok.

 

This little Mod has saved me many lost orders.

I really recommended it.

http://www.oscommerce.com/community/contri..._order_email_v1

 

 

hope this is helpful

let me know how you go

and congrats on your first order

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Thanks Douglas,

 

That's very helpful information. I will most likely apply the pending email solution. After making a few changes including a notice to customers on the checkout page, we've had two more orders, both of which were successful.

 

Thanks for your help!


We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better. - Jeff Bezos

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Just wonder if you've been able to figure out where to change this code. We had our very first order today and had to jump through some hoops to figure out what was ordered. I've been reading a lot about the various "solutions" and your PayPal communication seems viable. It would be great to be able to replace that "return to merchant" link with a logo image of our store saying "return to our store" or something similar.

 

I'll be following this thread in the hope that some help will be coming on where and how to pass the "cbt" variable and replace this link with an image.

 

Fingers crossed:)

 

Did anyone ever get an answer as to how to change the cbt variable "Return to Merchant" button?

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I am interested also to know if someone managed to change the text of the button.

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I got it!

 

Here's how I changed the ugly "Return To Merchant" link to a nice looking PayPal button saying "DOWNLOAD FILES" because I sell digital downloads(beats).

I have a business account. (I think it works with any account type.)

 

All you need to do is add:

 

<input type="hidden" name="cbt" value="YOUR TEXT HERE!">

 

to your button once PayPal makes the button code for you.

 

EXAMPLE:

When you create your buttons the code looks something like this

 

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">

<input type="hidden" name="cmd" value="_s-xclick">

<input type="hidden" name="hosted_button_id" value="52974374">

<input type="image" src="https://www.paypalobjects.com/WEBSCR-640-20110306-1/en_US/i/btn/btn_buynowCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">

<img alt="" border="0" src="https://www.paypalobjects.com/WEBSCR-640-20110306-1/en_US/i/scr/pixel.gif" width="1" height="1">

</form>

 

THIS WHAT YOU NEED TO DO:

Add this line to the code

<input type="hidden" name="cbt" value="YOUR TEXT HERE!">

 

NOW YOUR CODE SHOULD LOOK SOMETHING LIKE THIS

 

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">

<input type="hidden" name="cbt" value="YOUR TEXT HERE!">

<input type="hidden" name="cmd" value="_s-xclick">

<input type="hidden" name="hosted_button_id" value="52974374">

<input type="image" src="https://www.paypalobjects.com/WEBSCR-640-20110306-1/en_US/i/btn/btn_buynowCC_LG.gif" border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">

<img alt="" border="0" src="https://www.paypalobjects.com/WEBSCR-640-20110306-1/en_US/i/scr/pixel.gif" width="1" height="1">

</form>

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