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PostFinance module problem


chocomoto

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With the PostFinance module, I frequently have "lost" orders. The payment will come through with PostFinance Debit Direct, but the order does not register in OsC.

The only way I know that the customer has ordered is that I see the payment. I then have to contact the customer and ask her what she has ordered.

 

Anyone had this problem and know how to fix it?

Carolyn

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  • 1 month later...
With the PostFinance module, I frequently have "lost" orders. The payment will come through with PostFinance Debit Direct, but the order does not register in OsC.

The only way I know that the customer has ordered is that I see the payment. I then have to contact the customer and ask her what she has ordered.

 

Anyone had this problem and know how to fix it?

 

Hello,

 

Check at the error handling txt file for the answer :

 

"

Para.1 (important set the URL/HTTP mode in primary choice not email):

http://www.yoursite.com/checkout_process.php?step=process

"

 

If you lose order maybe you have to set to URL mode and not email, because your order is completed in OsC only if your customer push the continue button. Ask postfinance to do the changes.

 

Regards

FX

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  • 1 year later...
Hello,

 

Check at the error handling txt file for the answer :

 

"

Para.1 (important set the URL/HTTP mode in primary choice not email):

http://www.yoursite.com/checkout_process.php?step=process

"

 

If you lose order maybe you have to set to URL mode and not email, because your order is completed in OsC only if your customer push the continue button. Ask postfinance to do the changes.

 

Regards

FX

 

 

Hi asulis,

i asked post to use ur url and they reply as:

 

 

Dear Mr Yahia

Thank you for your e-mail.

Please check with the OsCommerce Forum. They have predefined URL which you can copy and send to use by mail, if needed.

We are pleased to answer your further questions.

Yours sincerely,

 

so please tell me what is that URL is that what you mean by

http://www.yoursite.com/checkout_process.php?step=process

 

regards

Tamer

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  • 3 months later...

Hi there.

 

I had the same problem. All orders are lost, no entry in the orders table of the database. In addition there seems to be the wrong order_id transferred. In postfinance admin tool it is the customers_id that is transferred, not the order_id.

 

Has anybody any idea how comes?

 

Thanks in advance for your support and best regards,

 

PerfectHair.ch

Matthias Müller

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