chocomoto Posted December 12, 2006 Share Posted December 12, 2006 With the PostFinance module, I frequently have "lost" orders. The payment will come through with PostFinance Debit Direct, but the order does not register in OsC. The only way I know that the customer has ordered is that I see the payment. I then have to contact the customer and ask her what she has ordered. Anyone had this problem and know how to fix it? Quote Carolyn Link to comment Share on other sites More sharing options...
Guest Posted January 23, 2007 Share Posted January 23, 2007 With the PostFinance module, I frequently have "lost" orders. The payment will come through with PostFinance Debit Direct, but the order does not register in OsC. The only way I know that the customer has ordered is that I see the payment. I then have to contact the customer and ask her what she has ordered. Anyone had this problem and know how to fix it? Hello, Check at the error handling txt file for the answer : " Para.1 (important set the URL/HTTP mode in primary choice not email): http://www.yoursite.com/checkout_process.php?step=process " If you lose order maybe you have to set to URL mode and not email, because your order is completed in OsC only if your customer push the continue button. Ask postfinance to do the changes. Regards FX Quote Link to comment Share on other sites More sharing options...
tiko2008 Posted March 11, 2008 Share Posted March 11, 2008 Hello, Check at the error handling txt file for the answer : " Para.1 (important set the URL/HTTP mode in primary choice not email): http://www.yoursite.com/checkout_process.php?step=process " If you lose order maybe you have to set to URL mode and not email, because your order is completed in OsC only if your customer push the continue button. Ask postfinance to do the changes. Regards FX Hi asulis, i asked post to use ur url and they reply as: Dear Mr Yahia Thank you for your e-mail. Please check with the OsCommerce Forum. They have predefined URL which you can copy and send to use by mail, if needed. We are pleased to answer your further questions. Yours sincerely, so please tell me what is that URL is that what you mean by http://www.yoursite.com/checkout_process.php?step=process regards Tamer Quote Link to comment Share on other sites More sharing options...
matteo_mueller Posted June 27, 2008 Share Posted June 27, 2008 Hi there. I had the same problem. All orders are lost, no entry in the orders table of the database. In addition there seems to be the wrong order_id transferred. In postfinance admin tool it is the customers_id that is transferred, not the order_id. Has anybody any idea how comes? Thanks in advance for your support and best regards, PerfectHair.ch Matthias Müller Quote Link to comment Share on other sites More sharing options...
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