Guest Posted September 13, 2002 Share Posted September 13, 2002 Hi I am having real problems with the gift cert module. A customer has purchased $100 GC but does not see it anywhere apart from order history. I tried this on a test run. I purchased a gift cert and sure enough.. there is no additional box in the right menu that will allow me to send it to someone else. The snapsshot was from about 6 weeks ago from Ian Williams site. I really need some help with this Thanks Tracy Quote Link to comment Share on other sites More sharing options...
♥olby Posted September 13, 2002 Share Posted September 13, 2002 As a default the vouchers are put in the queue. Have you check the queue? Quote Best Regards olby Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 Cant edit the previous post!! ok.. As admin I sent the customer a gift cert using the email gift voucher in the admin section. As soon as the customer clicked the link in the email and logged in, it said congratulations, you have successfully redeemed your gift voucher blah blah.. Now I was told that admin didnt have to do anything when someone bought a GC. But it appears that you do. Is this is how it is supposed to work? Tracy Quote Link to comment Share on other sites More sharing options...
Ian Posted September 13, 2002 Share Posted September 13, 2002 have you also made sure that you have enabled the Gift Certificate order total module in admin. If it turns out that you have not then you then have the problem of your customer not having any funds in his GV account. The easiest way to fix this is to use the GV Admin to email him a Gift Voucher which he can then redeem. Witht the funds then in his account he can then email that to some one else. Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 As a default the vouchers are put in the queue. Have you check the queue? Hi olby Yes.. the queue is always empty. Even after admin physically sending the voucher the quese is still empty Tracy Quote Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 have you also made sure that you have enabled the Gift Certificate order total module in admin. If it turns out that you have not then you then have the problem of your customer not having any funds in his GV account. The easiest way to fix this is to use the GV Admin to email him a Gift Voucher which he can then redeem. Witht the funds then in his account he can then email that to some one else. Hi Ian.. Sorry to be a pain with this.. It has been dragging on a long time I know. I checked in the modules and lo and behold... Im getting Warning: Failed opening '/home/httpd/vhosts/velvet-cloaks.com/httpdocs/catalog/includes/languages/english/modules/order_total/ot_gv1.php' I dont understand this. It was working freat when I fist installed it.. Because you helped me.. and we got it working. I havent touched anything in there since.. This is why I cant figure out why the GC is not doing what I know and have seen it do!! Tracy Quote Link to comment Share on other sites More sharing options...
Ian Posted September 13, 2002 Share Posted September 13, 2002 Tracy, Is this two questions are one. First, you say the customer purchased a GV. (obviously if it's in order history). The system can be set to put purchased voucher amounts straight into the GV account, or they can be queued for admin approval. Second, re emailing vouchers, what is the query here. When you email a voucher, then there is no admin involvement on redemption it will be in their account. Reasons why the account box won't show. 1. You have not enabled the order total module 2. You have not edited column_right.php to add the gv box Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Ian Posted September 13, 2002 Share Posted September 13, 2002 Tracy, Our posts keep crossing :( Please look in /catalog/includes/modules/order_total/ and list what files are there. From that we should be able to fix it. Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 I dont know how many questions this is.. The GC module is enabled (green light) in the admin section, although there is this error too Fatal error: Cannot redeclare class ot_gv in /home/httpd/vhosts/velvet-cloaks.com/httpdocs/catalog/includes/modules/order_total/ot_gv1.php on line 13 This is the only thing in Order Total! If admin emails a GC then the box in the right menu shows up, but doesnt if the customer buys a GC TRacy Quote Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 Hi Ian... (my saviour) ok in /catalog/includes/modules/order_total/ I have ot_gv.php ot_lev_members.php ot_loworderfee.php ot_orderdiscount.php ot_shipping.php ot_subtotal.php ot_tax.php ot_total.php ot_xorderdiscount.php Tracy Quote Link to comment Share on other sites More sharing options...
Ian Posted September 13, 2002 Share Posted September 13, 2002 Oops, asked for the wrong directory. The problem is that you have a code file in your languages directory. specifically in includes/languages/english/modules/order_total/ the one called ot_gv.php which if you look at it will be a code file (language files are just a series of DEFINE commands) you need to replace this with the language file from the zip file. what I can't understand is the error Warning: Failed opening '/home/httpd/vhosts/velvet-cloaks.com/httpdocs/catalog/includes/languages/english/modules/order_total/ot_gv1.php' This would suggest that you should have a file called ot_gv1.php in /includes/modules/order_total. but not according to your list.?? which of course should not be there. Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 Hi Ian :) The ot_gv.php straight from the zip file is as follows: <?php /* $Id: ot_gv.php,v 1.0 2002/04/03 23:09:49 hpdl Exp $ osCommerce, Open Source E-Commerce Solutions http://www.oscommerce.com Copyright © 2002 osCommerce Released under the GNU General Public License */ define('MODULE_ORDER_TOTAL_GV_TITLE', 'Gift Vouchers'); define('MODULE_ORDER_TOTAL_GV_DESCRIPTION', 'Gift Vouchers'); define('SHIPPING_NOT_INCLUDED', ' [shipping not included]'); define('TAX_NOT_INCLUDED', ' [Tax not included]'); define('MODULE_ORDER_TOTAL_GV_USER_PROMPT', 'Tick to use Gift Voucher account balance -> '); ?> This should be code right? T Quote Link to comment Share on other sites More sharing options...
Ian Posted September 13, 2002 Share Posted September 13, 2002 Tracy, No, please post the first 20 or so lines of /includes/languages/english/modules/order_total/ot_gv.php Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 That was ot_gv.php Both server side and within the zip file <?php /* $Id: ot_gv.php,v 1.0 2002/04/03 23:09:49 hpdl Exp $ osCommerce, Open Source E-Commerce Solutions http://www.oscommerce.com Copyright © 2002 osCommerce Released under the GNU General Public License */ define('MODULE_ORDER_TOTAL_GV_TITLE', 'Gift Vouchers'); define('MODULE_ORDER_TOTAL_GV_DESCRIPTION', 'Gift Vouchers'); define('SHIPPING_NOT_INCLUDED', ' [shipping not included]'); define('TAX_NOT_INCLUDED', ' [Tax not included]'); define('MODULE_ORDER_TOTAL_GV_USER_PROMPT', 'Tick to use Gift Voucher account balance -> '); ?> :cry: Quote Link to comment Share on other sites More sharing options...
Guest Posted September 13, 2002 Share Posted September 13, 2002 Is this what we are looking for? <?php /* $Id: ot_gv.php,v 1.0 2002/04/08 01:13:43 hpdl Exp $ osCommerce, Open Source E-Commerce Solutions http://www.oscommerce.com Copyright © 2002 osCommerce Released under the GNU General Public License */ class ot_gv { var $title, $output; function ot_gv() { $this->code = 'ot_gv'; $this->title = MODULE_ORDER_TOTAL_GV_TITLE; $this->description = MODULE_ORDER_TOTAL_GV_DESCRIPTION; $this->user_prompt = MODULE_ORDER_TOTAL_GV_USER_PROMPT; $this->enabled = MODULE_ORDER_TOTAL_GV_STATUS; $this->sort_order = MODULE_ORDER_TOTAL_GV_SORT_ORDER; $this->include_shipping = MODULE_CREDIT_ORDERDISCOUNT_INC_SHIPPING; $this->include_tax = MODULE_CREDIT_ORDERDISCOUNT_INC_TAX; $this->credit_class = true; $this->output = array(); } Tracy Quote Link to comment Share on other sites More sharing options...
fmoise99 Posted September 17, 2002 Share Posted September 17, 2002 How do you or where do you enable/disable gift voucher queing? :?: Quote Link to comment Share on other sites More sharing options...
Ian Posted September 17, 2002 Share Posted September 17, 2002 You need to look in includes/add_application_top.php DEFINE('GV_IMMEDIATE', false); will queue all Gift Voucher purchases. Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
fmoise99 Posted September 17, 2002 Share Posted September 17, 2002 You need to look in includes/add_application_top.php DEFINE('GV_IMMEDIATE', false); will queue all Gift Voucher purchases. YOur #1! :bigups: Quote Link to comment Share on other sites More sharing options...
fmoise99 Posted September 17, 2002 Share Posted September 17, 2002 Also I noticed, if you purchased a Gift Voucher only you are still charged for shipping charges. Is there a way to get around this? Quote Link to comment Share on other sites More sharing options...
Guest Posted September 18, 2002 Share Posted September 18, 2002 Umm.. Well I don't know which version I have... but I don't have catalog/includes/add_application_top.php Any ideas.. And thank you Ian.... Youre are definately #1 Tracy Quote Link to comment Share on other sites More sharing options...
Ian Posted September 18, 2002 Share Posted September 18, 2002 fmoise99, It depends on what shipping types you are using. I can provide mods to cover most standard shipping methods. Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Ian Posted September 18, 2002 Share Posted September 18, 2002 Tracy, If you don't which version, what was the name of the install zip file you used for the Credit Class GV. Let me know and I'll be able to point you in the right direction. Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Guest Posted September 18, 2002 Share Posted September 18, 2002 I'm using the discount coupon module and Credit class with a snap shot from 9/10. Every thing seems to be working fine. I was wondering how I could have the coupon code and description show up in the email that's sent to customers, and to myself? Quote Link to comment Share on other sites More sharing options...
greysun Posted September 25, 2002 Share Posted September 25, 2002 I use paypal and 2checkout using the table rate shipping method. Could anyone please help me keep the coupon system from charging shipping. I already have shipping set to false in admin. Not sure what else to do I am using credit_class_GV_v3.1 and coupon_v0.93 Any help would be appreciated Quote Link to comment Share on other sites More sharing options...
Ian Posted September 25, 2002 Share Posted September 25, 2002 If you don't charge a handling fee, and your table rate is based on weight then it should be just as simple as adding 0:0, to the beginning of your table rate defintion in admin->modules->shipping->table rate Quote Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
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